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Reviews of UM-PQ hotel Phú Quốc

Trần Hưng Đạo nối dài, Duong To, Phu Quoc, Vietnam

#314 of 417 hotels in Phu Quoc

Guests' Choice

Review score

Based on 74 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    6.7

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    8.4

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 9 April 2025

    9.0
    Great location, clean, simple, friendly stuff
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Comfy bed, clean room, good price quality. The manager was attentive as we had a misunderstanding regarding the shuttle service (it is not necessarily included with your booking) and they resolved it very amicably.

    Stayed in April 2025

  • Reviewed: 1 February 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Large Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed sheet wasn't clean enough, and the first day towels weren't clean, but other days, they were clean

    What I liked about the hotel was staff. The staff were very friendly and they helped me to book tours and travel in the city.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    8.0
    December 2024/January 2025
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 21 nights
    • Submitted via mobile

    The hotel would be somewhat remote for those without transport who are not happy to walk or use taxis. Similarly, with the exception of eg the restaurant and supermarket mentioned below, there's not too much nearby for those seeking modern (or Western standard?) food and drink outlets and the hotel restaurant only served breakfast. No "nice" beaches (without litter & debris) within walking distance apart from, maybe, at the Sunset Sanato Beach Club which can be accessed for a daily fee. Perhaps because it's hardly exposed to direct sunlight, the pool was rather colder than I'd hoped for.

    Most of the staff were very helpful. The pool was a decent size. My bedroom and bathroom were also a decent size and my large window and long balcony had seaviews including sunsets. The nearby Sunset Hill Restaurant is set in large and beautiful surroundings including plants and flowers, fish and a waterfall of sorts. There is a supermarket even closer and also a market within walking distance. I walked to and along the beach most days. Overall, for 3 weeks, over Christmas & New Year, I found the hotel very good value for money.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    7.0
    Decent place for the price , you need transport
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    That is was a 20 minutes walk to the beach , not a nice walk to get there. In the middle of no where.

    The size of the room

    Stayed in December 2024

  • Reviewed: 10 December 2024

    8.0
    Very good choice to stay before or after the flight
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It is just 5 minutes from the airport. And close to the Main Street with shops and restaurants, but still have to go by bike or car. Very good value for money. Room is big and clean, with amazing view on the jungle. Stuff is nice and speak English.

    Stayed in December 2024

  • Reviewed: 8 November 2024

    8.0
    not bad
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    Was not clean

    Price

    Stayed in October 2024

  • Reviewed: 6 July 2024

    8.0
    Good price/value for this much too overpriced Island
    • Leisure trip
    • Family with young children
    • Deluxe Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    TV Signal not available, Switch of the only lamp beside the bed was broken. Hotel had no motivation to fix or replace it. Beach too far away to reach by walk. The published straight 300 meters way is protected by some workers and aggressive dogs. No way to trespass. Doors and locks were hard to close.

    Friendly staff, view, very close to the best restaurant on the whole Island (Sunset Hill, view my Google maps review). Position, beside a bit traffic noise, very quiet area. Daily cleaning. Free coffee, tea and water.

    Stayed in July 2024

  • Reviewed: 27 February 2024

    9.0
    Nice hotel in the middle of the island (you can easily travel both to the north and to the south)
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights

    Ants (but they are quite common on the island)

    Exceptionally large room, nice shower, balcony. Swimming pool is deep and big The location is quiet and nice, but you must use a bike there.

    Stayed in February 2024

  • Reviewed: 14 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Location is little bit far from attractions. Breakfast was not so good

    Pool was nice. People kindly. Wifi Ok

    Stayed in January 2024

  • Reviewed: 12 September 2023

    9.0
    Lovely hotel. Good staff.
    • Leisure trip
    • Group
    • Large Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing would be the location it is close to the beach but the surrounding area doesn’t have much at night time, all the beach bars and clubs and stuff like that are on the other side and like a 10 minute Uber ride away but if you don’t mind that it really isn’t a problem it wasn’t a problem for us when we stayed but we couldn’t really do much outside in the area at night so it’s nice to stay by the pool at that time

    The hotel is really nice and the room we stayed in was absolutely huge and they had great facilities we had two huge double beds to ourselves and the size of the room was really nice we also went by the pool which was really good and a good size, The staff are also really friendly.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    9.0
    Good Stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Distance From All Market

    All is Good

    Stayed in July 2023

  • Reviewed: 23 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights

    na

    Friendly

    Stayed in April 2023

  • Reviewed: 10 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The place is far awy from everythear

    Wery nice hotell. Nice staff. Swiming pool.

    Stayed in February 2023

  • Reviewed: 20 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Unavoidable as its next to a wooded area but the Lizzards. We had a Bearded Dragon Lizard greet us one evening but staff removed it. Lots of mini Lizzards in reception and stair wells.

    The Views and balcony. Pool was good and biggest I've seen in any hotel in Vietnam.

    Stayed in January 2023

  • Reviewed: 13 January 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Beachfront if you have binoculars. At least 2 km to find beach

    Underground garage for rental scooter

    Stayed in January 2023

  • Reviewed: 1 January 2023

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is a little awkward. You’ll definitely need a moped to get around. We were also woken up twice at 8am by a house keeper as no “do not disturb” door sign was provided. What’s worse is that the second time she just buzzed herself in without any warning/knocking at all. That’s a total invasion of privacy.

    The hotel is fairly new so the interiors are in perfect shape! Our room was beautiful and spacious and the bed was comfortable. The restaurant didn’t work when we stayed so breakfast was brought to our room each morning. Staff at the reception were friendly.

    Stayed in December 2022

  • Reviewed: 1 August 2025

    10
    I’d like comeback with friends to enjoy something like party maybe and will be great😁
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I like everything

    They have solution about everything

    Stayed in July 2025

  • Reviewed: 1 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast can be bit a elaborative in choices for vegetarians too.

    Room are spacious and location is quiet. Staff is helpful. We requested our check-in time at night and they were very cooperative.

    Stayed in January 2025

  • Reviewed: 4 January 2025

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was not cool and every time when i ask something say no. Tv and some furniture was broken

    Stayed in December 2024

  • Reviewed: 30 December 2024

    10
    Great little hotel in a quiet part of the island with a lovely beach
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Stayed in December 2024

  • Reviewed: 29 December 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    I arrived at midnight, staff were there to check me in. air con works great, pool excellent for cooling down, my room was spacious , clean and had everything I needed. Staff are so accommodating and helpful. Loved the location, as only 10m in taxi to night market and away from the busy traffic and noise. The beach front room with balcony is a must.

    Stayed in December 2024

  • Reviewed: 25 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower and bidde leaking, lacking of cleanliness. It is said that you may have dinner - they run out of food. In the morning not enough food for everyone. Despite all staff was very helpful and tried their best

    The view

    Stayed in December 2024

  • Reviewed: 18 December 2024

    10
    Nice hotel 👍
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is new. The room was clean. There is a swimming pool. The staff is very friendly. We recommend this hotel.

    Stayed in December 2024

  • Reviewed: 13 December 2024

    5.0
    Position is satisfied, but poor breakfast!
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room has many cloth moth on the wall, and the breakfast is very disappointing and different than regional hotel, not recommended to order the breakfast in the beginning!

    The position is close enough to the airport.

    Stayed in December 2024

Showing 1 – 25

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