Reviews of Tru by Hilton Hanoi Station 4 stars
115 Tran Hung Dao Street, Hoan Kiem Dist, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewPerfect for its proximity to Hanoi train station. We were only using the hotel as a base for a few hours before our overnight train was due to leave. I would class it more as a hostel than a hotel. Rooms are tiny.
The bed layout. Lacks a hotel feel. The reception is not really hotel like
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThis place is right across the street from the train station. It is a great place if you need to have a comfortable place before a train ride. The staff was very nice. We needed help getting our luggage across the street. They helped and refused to allow me to tip.
There were hairs on the bed and pillows. The television had no service and there was no way to wireless connect your phone to the television. There is construction going on making finding the front entrance a bit confusing.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewIf you want convenience to the train station then this is definitely the place to book in
Dear Rami, Greetings from Tru by Hilton Hanoi Station, Thank you for your perfect 10/10 rating and for highlighting our unbeatable location just a short walk from the train station — perfect for both early arrivals and late departures! We’re so glad you enjoyed your stay and we can’t wait to welcome you back again soon. Tru-ly regards, Ricky Mr - Cluster Director of Guest Operations, Tru by Hilton in Vietnam
Dear Rami, Greetings from Tru by Hilton Hanoi Station, Thank you for your perfect 10/10 rating and for highlighting our unbeatable location just a short walk from the train station — perfect for both early arrivals and late departures!… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewnext to the train station, great place for a transit thru Hanoi.
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us a… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice location, across train station
Room too small
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us a… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewFine location. Spacious room. Very interesting breakfast.
No cofee making facilities in the room
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
We are truly heartened to receive your generous review of Tru by Hilton Hanoi Station. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us a… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in April 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGreat staff and relaxing time
Every clean the staff were great
Dear Mr Samuel, Thank you for choosing the Tru By Hilton Ha Noi Station and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Viet Nam. Kind Regards, Nguyen Duy Phong, Guest Operation Manager"
Dear Mr Samuel, Thank you for choosing the Tru By Hilton Ha Noi Station and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Viet Nam. Kind… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewLocation and high floor
Small capsule type room And no card swiping machine, hence I had to go to atm to bring cash to pay them. Not faced this for any 4 star category of hotel!
Dear Mr Abhishek Thank you for choosing Tru By Hilton Ha Noi Station We sincerely apologize for not having the best experience during this stay. Tru By Hilton Ha Noi Station brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by TRU with the highest quality materials. TRU understands that each customer will have a different approach and hotel experience. As a new brand, TRU always listens and develops our products to customers every day. Tru By Hilton Ha Noi Station looks forward to seeing you again and get good reviews from you Best regards, Nguyen Duy Phong Guest Operation Manager
Dear Mr Abhishek Thank you for choosing Tru By Hilton Ha Noi Station We sincerely apologize for not having the best experience during this stay. Tru By Hilton Ha Noi Station brings a difference in rooms, with modern and convenient criter… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewIts just across the train station. Ideal location if you are going to Sapa. They allowed us to stay at their lounge before and after check-in hours.
None
Dear JO Maria Cristina, Thank you JO Maria Cristina, for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO Maria Cristina, Thank you JO Maria Cristina, for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (R… Show more
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewJust opposite the train station and the bus stop of the airport bus - very convenient!!
Dear JO ReallyAnonymous, Thank you JO ReallyAnonymous for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO ReallyAnonymous, Thank you JO ReallyAnonymous for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu … Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewExcellent spot to wait for evening sleeper train. Also did some laundry in the self-service laundry area.
Dear JO Avelien, Thank you JO Avelien for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO Avelien, Thank you JO Avelien for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hote… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewGood location if you have to catch a train (the train station is across the street). Not easy to cross the street though since there is no traffic light. The pedestrian crossing is for decoration only and motorists or motorcyclists are totally ignoring it. Room clean and spacious enough but no wardrobe or hooks on the wall to hold your clothes. Modern decoration of the hotel but very questionable unless you are an amateur of trains and mechanics.. Breakfast is acceptable but rather basic. Staff at the reception do not seem to be caring much about the customers. All in all the rate is overpriced and you certainly can find a better place for the rate..
Dear JO ALAIN, Thanks JO ALAIN for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO ALAIN for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by SOJO with the highest quality materials. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO ALAIN, Thanks JO ALAIN for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO ALAIN for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the s… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe location.
Booking stated there is smoking room selections. Upon arrival was being told its a no smoking property. No electric kettle to boil water.
Dear JO Joel, Thanks JO Joel for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO Joel for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by SOJO with the highest quality materials. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO Joel, Thanks JO Joel for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO Joel for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the sur… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewSuper friendly people at the hotel. Perfectly clean room. Nice breakfast. The location is absolutely perfect for short trips by feet. The best thing is the breathtaking view from the higher floor's.
There's nothing to say....
Dear JO Sandro, Thank you JO Sandro for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Dear JO Sandro, Thank you JO Sandro for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hote… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewLocation
- room facility vastly under-facilitated i.e no kettle, no provision of basic beverage e.g coffee & tea etc - room's lighting is terribly dim - too many electronic gadgets for lighting control which are unnecessary as, SIMPLE IS BEAUTIFUL - no breakfast provided !!! In view of the above stipulated drawback, the room rate is hence VASTLY OVER-PRICED (i.e we were staying at Mango Hotel which is just across the road of Sojo's and also a small hotel namely the Eden Boutique in Sapa where, their room's rate is only slightly more than half of Sojo's and, everything else in the room were provided for !!!!) As such, we will not recommend Sojo hotel to our friends who may wish to travel to Hanoi.
Dear JO Yang, Thanks JO Yang for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO Yang for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by SOJO with the highest quality materials. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyen Huy Phu - Ricky Mr SOJO Hotel Ga Hanoi Manager
Dear JO Yang, Thanks JO Yang for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO Yang for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the s… Show more