Reviews of La Lisa Hotel 3 stars
18 Cau Go, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation is good, near Hoan Kiem lake
Was not really clean, but Mouses ate our apples in our room. Not okay! Told the workers, but they didnt seem to care...
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood location
SO LOUD! Doing construction in the building and it was so so loud at 8am ! Staff didn’t care, didn’t offer discount or let us change room.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation Helpful staff
Very hard beds!!
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewSweet Girl in the reception,good room with balcony on the 4th floor good location
Terrible manager
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewGave me an amazing Introduction to the humbleness and friendliness of the locals. Very Cheap and affordable. Lovely staff to talk to and ask for guidance.
I didn't like that the stay was too short ....
Dear Germishuizen, Thank you so much for your wonderful review and for taking the time to share your experience with us! 🌟 We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfort, location, and especially the friendliness of our staff. It's heartwarming to know that we were able to help you connect with the humility and warmth of the local people—that truly means a lot to us. We're sorry your stay felt too short, but we take that as a compliment! Hopefully, next time you’ll be able to stay a little longer and enjoy even more of what the area has to offer. Wishing you all the best and looking forward to welcoming you back soon! Warm regards, La Lisa Hotel.
Dear Germishuizen, Thank you so much for your wonderful review and for taking the time to share your experience with us! 🌟 We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfort, location, and especial… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewNothing
Literally the worst place for that price. AC not working properly, rooms extra small, bad staff
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Dear Hugo, Thank you so much for your perfect score and kind words! We're thrilled to hear that everything met your expectations and that you had such a positive experience with us. It was a pleasure to host you, and we hope to welcome you back again in the future! Warm regards, La Lisa Hotel.
Dear Hugo, Thank you so much for your perfect score and kind words! We're thrilled to hear that everything met your expectations and that you had such a positive experience with us. It was a pleasure to host you, and we hope to welcom… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewGood location and comfortable room. Only needed it for a quick stay and was a late check in which was fine.
The building is tight. I went up the wrong stairs carrying my suitcase (my fault). It was like a church tower.
Dear Scott, Thank you so much for your excellent review and for sharing your experience! We’re glad to hear you found the room comfortable and appreciated the great location, even during a short stay. We're sorry to hear about the confusion with the stairway—it can definitely feel a bit like navigating a church tower at times! We'll take this feedback into account to help improve the guest experience. We hope to welcome you back for a longer visit next time! Warm regards, La Lisa Hotel.
Dear Scott, Thank you so much for your excellent review and for sharing your experience! We’re glad to hear you found the room comfortable and appreciated the great location, even during a short stay. We're sorry to hear about the con… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewGreat location and the room had aircon
The bedroom windows were blacked out and the TV didn’t work. It also didn’t have a stand alone shower, which I assumed it would as a hotel.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewIt was a great location and very cheap we had to book last minute and they were very accommodating
It was dated you could walk around the bed and the air con didn’t work
Dear Martin, Thank you very much for taking the time to leave your feedback. We're happy to hear that you appreciated our central location, the cleanliness of the hotel, and the great value for money. It’s also lovely to know that our staff was helpful and welcoming, especially during your last-minute booking. We sincerely apologize for the inconvenience caused by the outdated bed and the non-functioning air conditioning. Your comments are extremely valuable to us, and we are actively working on improvements in both areas to ensure a more comfortable experience for future guests. We hope to have the opportunity to welcome you back and provide you with a better stay in the future. Warm regards, La Lisa Hotel
Dear Martin, Thank you very much for taking the time to leave your feedback. We're happy to hear that you appreciated our central location, the cleanliness of the hotel, and the great value for money. It’s also lovely to know that our … Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewLocation was ok
The room was very small The shower rose was on the wall between the W.C. and the washbasin. When you had a shower the whole bathroom got soaked. An all round dissapointment. Give it a wide berth.
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewWe liked the location, it is right in the heart of the old town and a block away from the lake. The hotel staff stored our bags before and after check in/out.
The rooms are really small, no housekeeping during our stay, very noisy road. The room was dirty, it seemed the sheets weren't changed from a previous guest..
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewIt was a fantastic location and therefore value for money because of that . But very basic , beds too hard and fridge not working efficiently. But perfect spot to site see in Hanoi and staff very helpful