Reviews of VNAHOMES APARTHOTEL 4 stars
30 Phố Võng Thị Phường Bưởi Quận Tây Hồ, Tay Ho, Hanoi, Vietnam

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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStayed for two days in executive suite.Spacious, clean and very comfortable. Very well organised gym is a plus.Staff are very supportive. Good value for money.
No restaurant or room service but it has a well equipped kitchen.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewModern, comfortable apartment facilities; incredibly friendly and genuine staff.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewI was pleasantly upgraded to a better room. Both the room and bathroom were very clean. The bed was a little firm for my liking, but overall I had an enjoyable stay.
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewGreat place to stay and very friendly staff.
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewVery kind staff, good facilities and general comfort.
Too hard beds
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewAmazing apartment, really clean and nice staff! Loved the free massage chairs!
Reviewed: 8 April 2025 · Stayed in February 2025
Verified reviewPolite and helpful staff (most of the time) Real local experience, not a touristic area.
The room was a bit old and worn out. In the pictures, it looks newer. The building itself is old and dark... Cleaning could be improved.
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewNot much.
I didnt stay here longer than 30 mins. The photos made the room seem much more inviting, it was quite drab. There was a sliding door next to the bed which led to a light well, and sound echoed so bad that I could hear every word from the TV in the room above. The clock on the wall didnt work. There was a washing machine available to use, but I was told there was nowhere to hang clothes to dry. Even though a room was available when I arrived (12:30pm) I was still charged an early check in - all other places Ive been to dont do that. Staff did contact me via whatsapp the following day to see if my room needed cleaning and when I told them I left they said if I had raised the issue with them they could have tried to resolve it, but I have assume the other rooms were in a similar state.
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewSpacious, friendly staff, nice gym facility, washing machine was convenient
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewVery friendly staff and great equipment. Bathroom was very clean. Gym looked good as well.
Bed was typical for Vietnam with a very hard mattress. Breakfast was a little disappointing, but overall are these small things compared for what you get.
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewGreat location, fantastic apartment, I could live there. Staff were friendly and very helpful
Nothing, everything was great
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewThe apartment was equipped with a washing machine and kitchen. Every room had a TV and Netflix was available. The location is located closely to the Westlake and cafes.
The breakfast was ok, if you are staying there for one or two nights. For a longer stay the choice of breakfast is limited and boring.
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewThe executive suite was perfect for 4 nights in Hanoi. We had a kitchen, separate bedroom, washer/dryer, and a living room with a smart tv. Loved the staff! They were so so nice!! If we ever come back to Hanoi, we will definitely stay again ❤️
Location is far from the old quarter area, but that also made it more authentic.
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified review10/10 for the staff, thank you again Jenna, you made our stay!!