Reviews of Wilque Hotel Hanoi 4 stars
80 Cửa Bắc, Ba Dinh, Hanoi, Vietnam
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Reviewed: 6 June 2025 · Stayed in March 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewclean, well designed, nice staffs
my room was on 2nd floor and faced the street, it was super noisy, I couldn’t sleep. I do think the rooms need better sound proof…
Dear Diep, Warm greetings from Wil'que Hotel! Thank you for sharing your valuable feedback regarding your recent stay at Wil'que Cua Bac. We sincerely appreciate your input, as it helps us continually improve our services and offerings. At the same time, we would like to apologize for any inconvenience caused by the noise during your stay that led to the room change. We are finding the most effective solution for sound-proofing. We truly hope to have the pleasure of welcoming you back in the future, so you can experience the improvements we've made. Warm regards, Wil'que Crafters
Dear Diep, Warm greetings from Wil'que Hotel! Thank you for sharing your valuable feedback regarding your recent stay at Wil'que Cua Bac. We sincerely appreciate your input, as it helps us continually improve our services and offe… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewNice, young and english speaking stuff. We were a bit late with check out but were told to no rush and had one more free hour to get fresh and leave the hotel. (Thanks Nhan!) Breakfast good, rooftop area is great, you can bring you own food/drink and chill in case you are not in the mood to go out.
They ask for 500k vnd deposit, (A bit weird as you get rather dorm type room so not too many things to destroy there but it was one of the cleanest accommodation in Vietnam so not a big deal for responsible people because you get back the deposit at the end anyway).
Dear Rafal, Thank you so much for your kind and detailed review! We're so happy to hear that you enjoyed your stay and felt well cared for by our team. We're glad you appreciated the flexibility with the late check-out, as well as the delicious breakfast and our relaxing rooftop area. It’s great that you made the most of the space to unwind. Regarding the deposit, we understand it may seem unusual, especially in a hybrid hotel model, but we truly appreciate your understanding. As you mentioned, it’s fully refundable and part of our effort to maintain the high level of cleanliness and comfort we’re proud to offer. We hope to welcome you back again soon for another great stay! Warm regards, Wil'que Crafters
Dear Rafal, Thank you so much for your kind and detailed review! We're so happy to hear that you enjoyed your stay and felt well cared for by our team. We're glad you appreciated the flexibility with the late check-out, as well as… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewBreakfast subpar compared to usual breakfasts at other hotels in Vietnam
Dear Gwendolyn, Thank you for your honest feedback — we really appreciate it. We're sorry to hear that the breakfast didn’t meet your expectations, especially compared to your experiences at other hotels in Vietnam. Your comments will definitely be shared with our team so we can look into improving our breakfast offerings. We’re always working to do better, and feedback like yours helps us grow. We hope to have the chance to welcome you back and provide a more satisfying experience next time! Warm regards, Wil'que Crafters
Dear Gwendolyn, Thank you for your honest feedback — we really appreciate it. We're sorry to hear that the breakfast didn’t meet your expectations, especially compared to your experiences at other hotels in Vietnam. Your comments will… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewDear Chai, Thank you for your feedback! We're so glad to hear that you appreciated our helpful staff and the cleanliness of the space. It means a lot to us! 😊 Looking forward to welcoming you back soon! Warm regards, Wil'que Crafters
Dear Chai, Thank you for your feedback! We're so glad to hear that you appreciated our helpful staff and the cleanliness of the space. It means a lot to us! 😊 Looking forward to welcoming you back soon! Warm regards, Wil'que Cr… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewMy husband and I stayed at the Wil’que for one week and had a lovely time! The room was super clean and comfy and the staff went above and beyond to make us feel welcome and taken care of. We loooved the location and exploring Truc Bach! It is located on a busy street so if you’re sensitive to noise at night/early in the morning, you might want to ask for a room not on street side. Special thanks to Ms. Ly and Mr. Tu for exceptional service!
Dear Piper, Thank you for your thoughtful feedback! We're delighted you appreciated the clean and new facilities, as well as the enjoyed your stay with us. We’re glad our team was able to assist you anytime you need! Your insights about the noise is invaluable, and we will take them into consideration as we continue to improve. Once again, thank you for your lovely feedback and we hope to welcome you back for another stay! See ya~ Warm regards, Wil'que Crafters
Dear Piper, Thank you for your thoughtful feedback! We're delighted you appreciated the clean and new facilities, as well as the enjoyed your stay with us. We’re glad our team was able to assist you anytime you need! Your insights abo… Show more
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewNice hotel, just make sure you get a room WITH a window if you think it’s obvious. I think it’s a manipulation as it was a last line in a description. The personnel was very nice and offered to change the room for the second night without an extra charge.
Dear Piotr, Thank you for your feedback and for staying with us. We’re glad to hear you had a positive experience with our team. We’re sorry to hear about the confusion regarding the room description. We always strive to ensure our guest favor and if you want a room with a window, just mention us before through chat or offer straightly to our reception when you check-in; We'd loved to assist you with that (subject to availability). Your feedback helps us improve, and we’ll make sure to review how the information is presented to avoid any misunderstanding in the future. So glad that we could arrange a more suitable room for your second night, and we hope to welcome you back again soon for an even better stay! Warm regards, Wil'que Hotel Management
Dear Piotr, Thank you for your feedback and for staying with us. We’re glad to hear you had a positive experience with our team. We’re sorry to hear about the confusion regarding the room description. We always strive to ensure our guest f… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe staff is so friendly and very helpfull! I felt very welcome, especially by Ly and Tu! Thank you for making my stay in Hanoi unforgettable!
Dear Karlijin, Thank you so much for your kind words! We’re truly delighted to hear that you felt welcomed and well taken care of during your stay with us. Our team will be especially happy to know that they made a memorable impression - we’ll be sure to pass along your lovely feedback to them! It was our pleasure to host you in Hanoi, and we hope to have the opportunity to welcome you back again in the near future. Warm regards, Wil'que Crafters
Dear Karlijin, Thank you so much for your kind words! We’re truly delighted to hear that you felt welcomed and well taken care of during your stay with us. Our team will be especially happy to know that they made a memorable impression - w… Show more
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewThe hotel is new and modern and the rooms are very clean and comfortable and good value for money if you find a good deal. They have a super free self service laundry which is really great if you’re travelling for longer time Also good (and very clean) kitchen facility where you can both cook and store food in fridge. The location is perfect if you want to be a bit away from the hectic old town in a slightly more local area with some nice restaurants and cafes and slightly less crazy traffic while still only a short 15 minute walk into the old town area. Ms Ly and her colleagues at reception were both helpful and friendly and I had nice rooms on the higher floors away from any traffic noises
Dear Mette, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our modern and clean facilities, as well as the comfort and value of our rooms. It’s great to know that our complimentary self-service laundry and well-equipped kitchen added to your convenience, especially for long-term travelers. We’re also pleased that our location provided the perfect balance between easy access to the Old Quarter and a more peaceful, local experience. Your kind words about Ms. Ly and our front desk team mean a lot to us—we’re delighted that they could make your stay even more enjoyable. We truly appreciate your support and hope to welcome you back for another fantastic stay in the future! Warm regards, Wil'que Crafters
Dear Mette, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our modern and clean facilities, as well as the comfort and value of our rooms. It’s great to know that our complimentary self-service laundry and wel… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewStaffs, cleanliness, new facilities, laundry
Soundproofing and noisiness at night Room is smaller than posted Bathroom area not separated from toilet
Dear My Nguyet, Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated our team’s service, cleanliness, and modern facilities, as well as our laundry service. Providing a comfortable and welcoming stay is always our priority. We acknowledge your comments regarding the room size, soundproofing, and bathroom layout. Your insights are valuable, and we will take them into account as we continuously work to enhance our guests' experience. We truly appreciate your visit and hope to have the opportunity to welcome you again for an even better stay in the future. Warm regards, Wil'que Crafters
Dear My Nguyet, Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated our team’s service, cleanliness, and modern facilities, as well as our laundry service. Providing a comfortable and welcomin… Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewWe felt instantly welcomed as soon as we arrived, Tu on reception helped us settle in after a long flight and helped us with staying another night in the same room. We really enjoyed our daily breakfast, big thanks to Thanh for looking after us every day. Also big thanks to Hang on reception who made sure we had a very smooth check out. We loved the location for exploring Hanoi.
Dear Valued Guest, Thank you for sharing your wonderful experience with us! We are truly delighted to hear that you felt welcomed from the moment you arrived and that our team was able to assist in making your stay as smooth and enjoyable as possible. Ensuring our guests' comfort and satisfaction is always our top priority, and it’s rewarding to know that we met your expectations. It’s also fantastic to hear that you enjoyed our daily breakfast selection and found our location convenient for exploring Hanoi. We strive to provide a relaxing and memorable experience for every guest, and your kind words inspire us to continue delivering excellent hospitality. We sincerely appreciate your time in leaving this review and hope to have the pleasure of welcoming you back in the future for another exceptional stay. Should your travels bring you back to Hanoi, we would be more than happy to host you again. Warm regards, Wl'que Crafters
Dear Valued Guest, Thank you for sharing your wonderful experience with us! We are truly delighted to hear that you felt welcomed from the moment you arrived and that our team was able to assist in making your stay as smooth and enjoyable … Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewStaff were very helpful and pleasant.
Room was tiny, not what I booked on booking .com pictures did not match.
Dear valued guest, Thank you for taking the time to share your thoughts again. Wil'que truly appreciates your comments! We understand that room expectations are important, and we take guest feedback seriously. Our team continuously reviews our listings to ensure accuracy, and we will take your comments into account as we work to improve. Our Crafters hope to have the opportunity to welcome you back in the future! Warm regards, Wil'que Crafters
Dear valued guest, Thank you for taking the time to share your thoughts again. Wil'que truly appreciates your comments! We understand that room expectations are important, and we take guest feedback seriously. Our team continuously rev… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewStaff were excellent very helpful. was clean
Room did not match photos
Dear Valued Guest, Thank you for taking the time to share your feedback! We're delighted to hear that you found our staff helpful and appreciated the cleanliness of our property. Providing excellent service and a comfortable stay is our priority, and it’s great to know that our team made a positive impression. We always strive to present our rooms as accurately as possible, and we appreciate your comments as they help us improve the guest experience. If you have any specific details or preferences for a future stay, we’d be happy to assist in finding the best option for you. We look forward to welcoming you again soon! Warm regards, Wil'que Crafters
Dear Valued Guest, Thank you for taking the time to share your feedback! We're delighted to hear that you found our staff helpful and appreciated the cleanliness of our property. Providing excellent service and a comfortable stay is ou… Show more
Reviewed: 20 February 2025 · Stayed in January 2025
Verified reviewThe entire location was very clean, the washing machine is very helpful and easy to use.
Dear Valued Guest, Thank you for your thoughtful feedback! We're delighted to know that you are satisfied with our clean and new facilities, as well as the complimentary washer and dryer. We hope that you have had a wonderful trip while staying with us. Hope Wil'que can have you back on your next travel! See you again ~ Warm regards, WIl'que Crafters
Dear Valued Guest, Thank you for your thoughtful feedback! We're delighted to know that you are satisfied with our clean and new facilities, as well as the complimentary washer and dryer. We hope that you have had a wonderful trip whil… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewI enjoyed my so much, I renewed for an additional night. Very clean, modern, comfortable stay in Hanoi. Hotel is still new.
Dear valued customer, We truly appreciate your kind words and are delighted to hear that you enjoyed your stay so much that you chose to extend it. Your recognition of our hotel's cleanliness, modern design, and comfort means a great deal to us. As a newly established hotel, your feedback encourages us to continue delivering exceptional experiences. We look forward to welcoming you again in the future, perhaps for an even longer stay! Warm regards, Wil'que Crafters
Dear valued customer, We truly appreciate your kind words and are delighted to hear that you enjoyed your stay so much that you chose to extend it. Your recognition of our hotel's cleanliness, modern design, and comfort means a great d… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewI loved everything about this property, the cleanliness, the central location, the staff’s kindness — especially Ms. Ly and Ms. Thanh and the lady who works evenings (I can’t remember her name). Everything was exceptional.
Dear valued customer, Thank you so much for your wonderful review! It truly warms our hearts to know that you had such an exceptional experience with us and our amazing Crafters lasting impression on you! Your appreciation for our cleanliness, central location, and hospitality is exactly what keeps us striving to provide the best possible experience for our guests. We hope to welcome you back soon for another unforgettable stay! See you again~ Warm regards, Wil'que Crafters
Dear valued customer, Thank you so much for your wonderful review! It truly warms our hearts to know that you had such an exceptional experience with us and our amazing Crafters lasting impression on you! Your appreciation for our cleanli… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewWe had a great stay at this hotel! It was very new and felt clean and well-maintained. We were able to check in early, which was really convenient. The staff was very friendly, and we felt completely comfortable throughout our stay. The self-service washing machines and dryers were excellent and super easy to use. A special thanks to Tu at the reception—he was incredibly kind and helped us with everything we needed.
Dear valued customer, Thank you so much for your wonderful review! We're delighted to hear that you had a great stay and enjoyed our clean and well-maintained facilities. It's great that the early check-in and self-service laundry added to your convenience. We truly appreciate your feedback and look forward to welcoming you again in the future. Safe travels! Warm regards, Wil'que Crafters
Dear valued customer, Thank you so much for your wonderful review! We're delighted to hear that you had a great stay and enjoyed our clean and well-maintained facilities. It's great that the early check-in and self-service laundry … Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewVery clean
Nothing
Dear valued customer, Thank you for staying with Wil’que Hotel and sending us positive feedback. Your satisfaction is the greatest reward for our entire team. We are always trying to improve our service and looking forward to seeing you again. Have a nice day! Warm regards, Wil’que Crafters
Dear valued customer, Thank you for staying with Wil’que Hotel and sending us positive feedback. Your satisfaction is the greatest reward for our entire team. We are always trying to improve our service and looking forward to seeing you ag… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewFor 15 days in Vietnam, no hotel asked us for a "deposit" of 20 dollars, especially for a room where the fridge was completely empty! And what exactly could two adults possibly destroy? I didn’t understand what they were afraid of! The breakfast was soup! Okay, it’s the well-known Vietnamese dish, but for a European, it’s not the best choice when it’s just that and two slices of toast! As for coffee, instant sachets. And okay, is it possible for a guest to request early breakfast because they’re leaving early, and the response is, "Breakfast is from 7 to 10"? Bad choice!
Dear valued guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the deposit, it is a standard policy of our hotels to ensure the security of the room and facilities, and we always return it upon check-out. We appreciate your understanding on this matter. As for breakfast, we aim to offer a taste of local Vietnamese cuisine while also providing familiar options. We’ll take your comments into account as we continue to improve our offerings for international guests. We also understand that early departures can be challenging, and we will review our breakfast policy to better accommodate early travelers in the future. We truly appreciate your stay with us and your honest feedback - it helps us improve and provide a better experience for future guests. Wishing you safe and happy travels! Best regards, Hotel Management
Dear valued guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the deposit, it is a standard policy of our hotels to ensure the security of the room and facilities, and w… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewEverything was wonderful and great staff
Nothing
Dear our valued guest, Thank you for choosing Wil’que Hotel. We are delighted to know that our warm service is able to provide you with a wonderful stay during your trip to Hanoi. Your feedbacks encourage Wil’que team much on keep improving our service quality. We are looking forward to welcoming you back soon. Have a nice day! Warm regards, Wil'que Crafters
Dear our valued guest, Thank you for choosing Wil’que Hotel. We are delighted to know that our warm service is able to provide you with a wonderful stay during your trip to Hanoi. Your feedbacks encourage Wil’que team much on keep improvin… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewWe really liked the stay overall. It was very clean, the staff is super friendly and well organized. The location is great as well, about 1 km out of the old quarter. Quan, Ly and Nhan were especially helpful.
The only small complait is that the noise from the street could be a bit much at night, because the 1st floor is very close to the street and the windows don’t stop the noise enough.
Dear Svit Timej, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, friendly and organized staff, and our convenient location just outside the Old Quarter. We’ve noted your feedback regarding the noise! Improving soundproofing is something we’ll carefully consider to ensure a quieter and more comfortable experience for our guests in the future. We hope to welcome you back soon and provide an even better stay next time! Warm regards, Wil'que Crafters
Dear Svit Timej, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, friendly and organized staff, and our convenient location just outside the Old Quarter. We… Show more