Reviews of Hotel Yah Hanoi & Spa 3 stars
14-16, Ba Dinh, Hanoi, Vietnam
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Reviewed: 24 November 2024 · Stayed in October 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewI liked to see their staff cheerfully working. Their stuff speak Japanese. Laundry & meal service are really satisfactory.
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we appreciate your continued support. All our staff look forward to welcoming you back.
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewThe staff were super friendly, they will support whatever you need. One problem is that only one staff in charge at the night shift, you need to wait until your turn.
I recently stayed at this hotel and was disappointed with a couple of points . First, the towels were a letdown. They were not the clean white towels you typically expect but rather a light yellow color. Additionally, they had a smell of fabric softener, the same one provided for guests in the public laundry room. This made me think the hotel washes the towels in-house rather than using an outside laundry service. I chose not to use the towels . Breakfast : The variety was lacking, with the same food served every day. While this might be acceptable for a short stay of 1-2 days, it becomes unappealing if you're staying for a week or longer.
Thank you for your review, your feedback is the basis for us to build better and better service.
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewCan not contact with receptionist from the notebook at the room
Thank you for staying at Hotel YAH Hanoi. We apologize for the inconvenience caused by the tablet operation. We will check the tablet system again.
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewEverything
nothing
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we appreciate your continued support. All our staff look forward to welcoming you back.
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 April 2024 · Stayed in April 2024
Verified reviewReviewed: 7 April 2024 · Stayed in March 2024
Verified reviewLocated in the Japanese area, of Hanoi, among numerous Japanese restaurants and stores. The wall is soundproof, that's perfect for night sleep. There is a small public bathroom on the 8th floor. You can find a washing machine and clothes dryer on the 8th floor as well. and the provision of complimentary detergent and clothes softener. The staff members are incredibly friendly and helpful, going above and beyond to assist guests with any needs. Fluent in both Japanese and English, enhancing the overall guest experience.
The towel is not that clean in my opinion. It is a yellow color, not white like other hotel towels. The limited breakfast choices. I wish that they would have more options. We need to order breakfast and the time to have breakfast in advance.
Thank you for staying at Hotel YAH Hanoi. We have now replaced all of the towels you mentioned with new ones. We have also switched from a set menu to a half-buffet style breakfast, so you can enjoy a wider variety of menu items. We are always striving to provide new services to make your stay as comfortable as possible, so we hope you will continue to support us in the future. All of our staff look forward to welcoming you back.
Thank you for staying at Hotel YAH Hanoi. We have now replaced all of the towels you mentioned with new ones. We have also switched from a set menu to a half-buffet style breakfast, so you can enjoy a wider variety of menu items. We are al… Show more
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewEverything was perfect. Spa was nice. Many eateries around. will come back again.
the light beside door was auto censored and unable to turn off and had to wait 3nins to deem.
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we hope you will continue to support us in the future. All of our staff look forward to welcoming you back.
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we hope you will continue to support us in the future. All of our staff look forward to welcoming you… Show more
Reviewed: 23 March 2024 · Stayed in March 2024
Verified reviewFree coffee , curry, miso soup in the evening
The towel is not clean
Thank you very much for using our hotel. Regarding the points you have pointed out, we will work with the staff in charge to resolve the issue and make improvements. Thank you very much for your feedback.
Reviewed: 5 September 2023 · Stayed in September 2023
Verified reviewClean facility, supportive staff
Nothing special
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we hope you will continue to support us in the future. All of our staff look forward to welcoming you back.
Thank you for staying at Hotel YAH Hanoi. We are always striving to provide new services to make your stay as comfortable as possible, so we hope you will continue to support us in the future. All of our staff look forward to welcoming you… Show more
Reviewed: 2 August 2023 · Stayed in July 2023
Verified reviewReviewed: 31 March 2023 · Stayed in March 2023
Verified reviewThe hotel is clean and neat, quiet and the staff are friendly. I like its location, near several offices buildings and restaurants. perfect for a business trip.
I know the hotel is Japanese, but they can make it better for breakfast. They have around 12 options, but all of them, except one, are Asiatic (mostly from Japan). The american option is mean, with two slices of industrial loaf bread, eggs and sausages. It can be better, for instance the bread ;)
Thank you for staying at Hotel YAH Hanoi. We are very honored that you had a comfortable stay. Our current breakfast is a half-buffet style, and we offer Western dishes such as sandwiches and French toast. We hope to see you again soon.