Clean rooms, friendly staff

Estadia em agosto, 2025

The Facilities needs upgrade with furnitures and repairs especially the showers and Aircondition.

The Breakfast was always the same food every morning and location was good, close to town

Estadia em julho, 2025

The swimming pool needs maintenance and constant cleaning. It was too dirty to swim during our whole stay. My kids were looking forward to swimming, but sadly, it was too greenish and could not see the bottom from the dirt 😕 Also, for safety reasons, fence must install around the swimming pool to avoid the little kids running around the pool and playing outside from drowning. Would be nice to have microwaves in the rooms to reheat food with some plates, bigger mugs, and cutlery for guests use. Avoid guests from coming over to the kitchen during busy hours. Would be nice to have a foldable washing line for downstairs rooms to hang up wet clothes or maybe install fences like upstairs with an accessible door. This will also be used to hang up the wet clothes and provide extra privacy. The beds are uncomfortable and need replacements. Overall, our stay was good, and we will hopefully see a few changes in the future. Thank you to all the staff for your hospitality 🙏

The location and the staff were amazing.

Estadia em julho, 2025

Lack of cups/plates cutlery etc but was all good

Location, warm welcome from reception, friendly staff,

Estadia em julho, 2025

Pool is very run down, tiles broken, sharp objects in pool (we cleared out). WiFi not stable, although grateful finally had WiFi. Room not cleaned once in the 5 nights we stayed (just rubbished cleared and toilet paper topped up). Mold on walls and black mold on bathroom roof, sink area. Very very basic breakfast. Small as TV.

Cleaners emptied room rubbish every day and topped toilet paper up. Bar Staff customer service improved from last stays. Food was good. My son loved the garlic bread for $6. Helpful staff that helped with bags. (Great initiatives/service) Air con was good. Grateful I got room by the pool (son loves swimming).

Estadia em junho, 2025

Place is rather run down and could do with proper clean

Kids enjoyed pool, staff were friendly

Estadia em junho, 2025

we move in on sunday 1/06/2025 move out on 7/6/25 all they do is to collect the rubbish and pick up the rubbish every second day.. We can't rest until the bar closed, tables at the bar are so dirty never change our sheets n pillow cases we have to clean our own room. I have family they drop off our lunch we came back and they left the food in the office overnight they forgot to inform us. We love our time there but those are the things the staff need to be aware of.

location

Estadia em junho, 2025

Upgraded breakfast

Good location

Estadia em maio, 2025

Breakfast was cold Staff customer service was not good. WiFi was not working at all. No drinking water supplied No shampoo or body wash One sheet on the bed No shampoo Aircon should’ve been turned on before arrival. No drinking bottle of water My elderly mum had to walk two sets of stairs to get to our room.

Room was okay Clean

Estadia em maio, 2025

The standard double room we were in smelt damp. We had to ask for clean towels evryday the bed linen was never changed throughout our entire stay. The pool needs alot of tiles repaired.

Customer service from all staff was excellent. They were friendly and helpful the food was delicious and large size.

Estadia em abril, 2025

Towels were dirty beds are a bit hard needs an upgrade

Location and friendly staff

Estadia em abril, 2025

Wifi was slow and restaurant meals were pretty basic. Coleslaw on the side is not a salad.

Staff were very helpful, check in was easy. Rooms ok but elements of them need upgrading. Aircon was good when needed. Close to the town of Apia. Served well as 2 night stop over before heading to Savaii. Stayed here 7 years ago. What happened to happy hours at the bar!!

Estadia em abril, 2025

The free breakfast was very ordinary, we didn't eat anything.

We spent one night here as our plane landed late and we were picking up a rental car the next day. It was a clean and well located hotel walking distance to the main part of town. The restaurant was good, and we enjoyed our dinner.

Estadia em abril, 2025

Very outdated and not value for money. The pictures are not what it is now! Breakfast was very average with little choice.

Location and available parking.

Estadia em abril, 2025

The customer service was absolutely fantastic I can't fault the customer service both at the main desk and at the bar. But what upset me was the fact that I had to make my own bed and my floors were never swept or mopped

Estadia em abril, 2025

Head shower was broken

Very yummy breakfast, friendly staff

Estadia em abril, 2025

Our room was not meeting our needs but smells aswell. The air conditioner was not working at all. But thank God they move us to another room.

Like the location and the view

Estadia em março, 2025

To be honest, I know this is survey so just a little bit to help our hotel. We need toilet brush, we need hand wash, too many ant inside the room, and curtains we need something that you can't see from the outside. And also sheet need to be clean. Thanks

Estadia em março, 2025

Cleanliness My baby was sick and the hotel couldn’t give me clean sheet in the afternoon as there manager takes the key home for the sheets, so we slept on dirty sheets until next morning

Close to town

Estadia em janeiro, 2025

The swimming pool needs a clean and tiles need fixing my son cut his foot on broken tiles inside the pool. Sheets needed cleaning and bathroom could be much cleaner but it was manageable.

The location it was close to the city and the staff were very friendly

Estadia em fevereiro, 2025

Information provided at check in, was different to what actually happened, e.g., cleaning, towels, wifi password. After receiving multiple emails about high speed wifi, it certainly was hit and miss if you could access wifi. Food was terrible, breakfast was not something we looked forward to. Desk staff are selective as to who they assist - my husband ended up being the errand runner as he got results! It's a shame that the rude signage around the place does not include noise levels after a certain time. One night a 'church' group were yahooing up and down the hallway at 11.30pm, slamming doors, laughing and talking loudly - so much for respect thy neighbour! The car park could do with some lines to help guide those unable to park properly.

We had stayed here 10 years ago which is why we returned. The cleaner was great. Room comfortable. Pool was cleaned during stay and you could see the bottom of the pool! (Couldn't on arrival). Location is perfect. So much potential to be a go to place to stay but very dated.

Estadia em janeiro, 2025

Our air con was linking we did tell to fix but it wasn’t fix properly. Wet floor not nice.

We only had breakfast once it wasn’t that nice. But location to good close to town.

Estadia em janeiro, 2025

- the breakfast buffet

- the location

Estadia em janeiro, 2025

The smell were our rooms were from rubbish cleaning the pool tiles were chipped about 70% around a real mess definitely not the picture they advertised food was ok but to long a wait an warm not hot

Staff

Estadia em dezembro, 2024