desserts, rental car drama with temporary licence

swimming pool, buffet breakfast, majority of the staff

Stayed in September 2025

Lift not working for awhile.

Relaxed feel of restaurant and pool. Buffet breakfast a highlight. Room quiet and nice view of harbour.

Stayed in August 2025

The breakfast buffet

Loved the beds and spacious rooms

Stayed in August 2025

Only issue is the bathroom fan didn't work in our room... overall 100%

Customer service majority of staff performed well. Great to see trained staff in broad hospitality including the customer service. Happy to say we were well looked after. From the room services/housekeeping/daily complimentary water supply/breakfast was very satisfactory.

Stayed in August 2025

Although the the room was in principle very good certain elements needed maintanance: when we checked in, the cupboard door almost fell into my hands. It was just handling on two out of four ancors. The door of the minibar commode did not close. We needed to fix it by jamming paper between the two doors. Not adequate for a Sheraton and the room price. One evening at the Pool Bar, we got the worst draught beer ever (Taula).

Very good location at the harbour Front of Apia. Staff were very friendly and helpful. Breakfast was very good. Overall a very nice, relaxed atmospere.

Stayed in August 2025

Didn't get the room we booked so were not by our friends. Room was dark, but was comfortable and did the job. Also there wasn't much to do other than swim & eat.

Location and breakfast was great. Staff welcoming & helpful especially those out front. We weren't rushed by staff enabling a relaxed stay.

Stayed in August 2025

Breakfast could use more variety daily, no bacon, but the egg station is good.and coffee batista is a big bonus.

Staff were amazing, Helpful, genuine and spoke perfect english.Reception area is lovely, the walk to your room is a beautiful sight. Pools are lovely and clean. Location is awesome. Can walk to many restaurants, supermarket and Scoops ice cream 3 min walk over the bridge.

Stayed in July 2025

Lights are a bit dim in the bungalows and dining area

Great staff, excellent location

Stayed in August 2025

Very comfortable bed good location staff very nice

Stayed in June 2025

Food at Sheraton Aggie Gray was average

Buffet breakfast was standard. I would suggest arriving for breakfast before 9am as food ran out. The room was comfortable. Booking.com over sold our room and said we got a balcony/patio - this was not the case. Pool was fantastic

Stayed in July 2025

All was good.

Staff, location - everything.

Stayed in July 2025

Shortage of towels and drinking water at times

Stayed in June 2025

Wee bit pricey

The staff are beautiful & provided attentive, gracious & exceptional service. Extremely clean thru out the facility.

Stayed in July 2025

Ran out of hot water

Staff are amazing and attentive

Stayed in July 2025

My 86 year old mother was left in the lobby for more than three hours waiting for her room to be ready after a long flight. We did arrive at 1.30pm which was 30 minutes earlier than we had advised our arrival time. When she fell and needed dressing for a cut on her arm, there wasn't a first aid kit available. The room toilets are also not ideal for someone with limited mobility. She was woken at 2am for a fire alarm which was a false alarm. When she needed help from reception she couldn't get an answer to her phonecall.

The room had a lovely outlook and was clean and comfortable. Location was good. The staff were very friendly and the breakfast lovely.

Stayed in July 2025

Lack of communication amongst staff led to lack of action. Poor signage.

The setting and room was comfortable The staff were friendly The spa was excellent

Stayed in July 2025

Nothing

Definitely the friendly staff and the vibe they added to the place.

Stayed in July 2025

Nothing

Buffet breakfast and staff

Stayed in July 2025

There appeared to be a disconnect between the laundry and hotel. Housekeepers were short on bathroom towels, bath mat, wash cloths and hand towels. We didn’t have any towels for over 24hrs nor a face flannel for 4 days. It was difficult for them to complete servicing of the room. Shower is over the bath which would be difficult for people with mobility issues.

Excellent breakfast which is included in the price. Limited dinner menu e.g. no fresh pan fried fish on the menu. Staff were very good in the restaurant. Pele was excellent at sorting a few issues out immediately. Room had a great air con system.

Stayed in July 2025

The room was generally clean and comfortable, but I did notice a slight yellow stain on the bathroom wall. It didn’t affect our experience, but a bit of extra cleaning in that area could help elevate the overall presentation.

We stayed here at Sheraton for a short getaway, and overall our experience was fantastic. From the moment we arrived, the staff and hospitality were exceptionally amazing—friendly, attentive, and genuinely eager to make our stay special.

Stayed in July 2025

Facilities are definitely run down. Same issue as most with room service and changing towels etc, but if you let reception know they’ll have it sorted promptly so wasn’t too much of an issue. Main thing was just the rooms being run down, marks on the walls, but nothing that’ll change outcome of your stay as the rooms are only for sleeping in, the staff are the ones who made the stay memorable and enjoyable :)

Staff were amazing - beautiful, friendly and helpful. Breakfast buffet was a highlight and the Koko Alaisa was 10/10. The mixture of pool and music gave it the island vibe which was nice (have found some new songs to add to the playlist) was nice to go for a swim in the afternoons and have a drink by the pool, staff were super attentive no matter where you were having drink/food (in the restaurant or around the pool).

Stayed in July 2025

No readily available information about the hotel and surrounds - generally if I go to a hotel there would be information about breakfast times, when to check out, hotel facilities, local restaurants and activities etc.... there was nothing provided aside from a few quick bits of verbal information when we checked in. Parking could be tricky - not always spots available, especially on weekends. Beach towels were hit and miss whether they would be available. There was a pretty slippery area on a sloped part of the walkway to our room as we passed the lap pool - which could be a bit sketchy after we had some rain. Housekeeping could be pretty random. Sometimes I would leave our towels hanging on the rack, and I'd notice 1 of our towels would be taken for cleaning and the other left behind. We would have the hand towel taken and not replaced. Towel for the floor would get taken and not replaced, then the next day there would be two. No big deal, and we could always request the things we needed, but it was odd!

Breakfast had a wide variety of options. I was able to get a really good, barista made, cappuccino each morning which was fabulous. Staff were so friendly and happy to help (Waailey at the restaurant was so lovely!) Bungalow was very spacious and comfortable. Water pressure in the shower was great. Location was great - right in the heart of Apia, very easy to get to restaurants and markets. Always supplied new bottles of water each day, and there was access to filtered water if we wanted to refill our bottles.

Stayed in July 2025

Nothing major, the hallways and rooms are definitely showing their age, had to wait a few mins for the hot water to run.. these didn’t affect our stay but might be something to note for those who are expecting Something brand new.

the staff were lovely .. the buffet breakfast was great & the king bed and pillows were super comfortable..

Stayed in June 2025

Although they tried hard the summary would be not enough. Not enough towels so no towels at the pool so we had to wait for some to be dried , our room was serviced then we had no towels in our room one day and two days of no bath mat or hand towel. There was not enough furniture around the pool and as we were wet and didn’t want to sit in the restaurant we had to point out that more seating was needed so we could lunch by the pool. We had balcony’s but no outside furniture. We also had problems both with getting replies re our transfers online and by phone and also with ensuring that the correct transfers were indeed sorted. They tried hard but just seemed to not be able to deliver at the level expected for their hotel rating.

The hotel was beautiful. The location was nice. It had a nice restaurant with a good breakfast on offer. The pool was clean and tidy. Staff were friendly.

Stayed in June 2025