Reception staff weren't available at all times based on times we were advised from 0700-1900. Numbers on brochure just rang through. There is no document in the room that shows numbers we can call and the times we can call if we need anything (we were advised to speak with security if we need anything outside trading hours). It would be helpful to have a paper or information on a pamphlet for guests other than massage info as we assumed there was a lunch/dinner room service and later found out they only do breakfast which is included in the price. (Not an issue at all as location is close to other restaurants and the market too) The reception area is a little awkward as you walk in there's a dining table and usually someone sitting there not sure if they were a staff member or not but they seemed too busy to acknowledge anyone walking through the door including paying customers. It is probably best to divide the space or cover that working area. I was standing at reception at one point and waited for someone to come, eventually walked out even though people walked in and talked with the other person sitting on the table in front of the reception entrance door. Wasn't a good look from my perspective. If you rent a vehicle, be warned parking is a nightmare it's first come first serve and seems like the business has multiple vehicles that take up much of that space also. Staff are helpful with allocating space and parking but still frustrating for any guest. Breakfast times should be clearly advised. We received breakfast one morning after 0930 and the next at 0730. It's a little awkward because food is delivered to the room, and some people sleep in. Usually I don't care about this but I was also travelling with others who prefer a little more structure. The overall layout of the room was not thought out and a little awkward.

Super comfortable beds Hot water in shower Great house keeping service Free breakfast Friendly staff Fast and easy check in process / used my passport as a bond and we left very late. Reminded front staff and passport was given upon final checks. This was a pleasant experience and appreciate efforts made by staff members for a smooth check out. House keeping staff are great at what they do the room was very clean, amenities worked well. Especially loved the water pressure and comfy beds. Ample storage provided for the family which is very helpful for those who have a lot to lug around. Location is amazing!! Close to everything.

Stayed in August 2025

none

central location

Stayed in August 2025

Room service for Breakfast was great. I loved that it was a different spread everyday. Great service

Stayed in March 2025

The people noise outside of rooms, during the day and evenings. Lack of parking for cars on some days. No restaurant, to have meals. Very limited coffee supplies in the room. There is no cutlery in the room if we want to cut up a piece of fruit.

Daily breakfast was very filling with decent portions. Housekeeping staff were very friendly and helpful. The young guy with brown hair was nice and always accommodating to us.

Stayed in December 2024

Nothing

Nice and clean.

Stayed in December 2024

Check in policy time needs to have a bit of leeway other side, most of time guests do check out early especially in Samoa I'm a regular visit to Samoa and have stayed many different hotels also Bond needs to be available when checking out.

Housekeeper and other staff were lovely and very helpful but receptionist needs improving in their customer service. I was a little early for my check in, which I was told by the reception they will try and get my room early. The room wasn't ready until 2pm from receptionist viewpoint but according to housekeeper I could have checked in before 1pm.

Stayed in December 2024

Not enough toilet paper, same old breakfast all the time, there was no bin in the rooms either

Too much bacon and egg, the same drink everyday, need to switch it up. Also needs more island food like sua fa’i

Stayed in December 2024

Close to the shopping centre

Stayed in October 2024

I enjoyed my stay, no complains .

The room was cool, bed was comfortable. All bathroom essentials supplied, and the room was very clean! Very friendly staff at the front desk and assisted where requested. Arrived very early in the morning to the hotel, the night watchman was very happy to assist. Likewise with departure at 5.00am and early morning pick up at 2.00am. Lovely hotel and will come back again.

Stayed in October 2024

The receptionist was outstanding. She was informative, factual, straightforward and a real treasure.

Stayed in October 2024

Comfortable beds, nice breakfast, helpful staff, great shower.

Stayed in October 2024

The area is a bit hard to find and a little bit dodgy. We were two females without a car. Once night fell we were not sure about going out by ourselves

They have made a real effort to make the rooms comfortable

Stayed in October 2024

Room service should be done daily.

The location was perfect, closed to supermarkets, flea markets, restaurants and at the center of town. Staffs were friendly and helpful.

Stayed in September 2024

Cocroaches in my room. No wardrope n dressing mirror in the room. Really need that to suit up before going for business meetings.

Beautiful people and culture.

Stayed in September 2024

My one and only thing was that it was noisey in the morning and your room is directly facing the carpark but they were all so very nice and welcoming to us. I only say this as we had travelled all day prior so we were exhausted and we were looking to sleep in. Everything outweighed this but if it's sleeping in your looking for, then this may not suit you.

Location was great. The breakfast tray was far more than we expected e.g. sausages and onions, boiled eggs, toast, tapioca pudding and sliced apple. We only stayed one night so we were very happy with what we paid for.

Stayed in September 2024

Staff and management

Stayed in July 2024

There were too many insects inside the rooms. It didn't bother me because I'm used to living in Samoa but I couldn't take my overseas friends there unless they are adventurous.

Everything was there as expected and clean. The staff were friendly, efficient, and looked after me well.

Stayed in August 2024

Did not like the room condition as the mattresses smelled like wet garments that I reported to the front desk on the first day of our stay. On the 2nd day, I have to take off all bedding covers as I did my own investigations and find out that the foul odor was from the mattresses all due to poor AC ventilation.

Never ordered breakfast from the kitchen as an employee mentioned that it’s the same usual breakfast of toast, egg, and sausage. Love the hotel location as it was very convenient to shoppings and having the leisure to choose from the variety of available food especially from the farmers’ market across the hotel. The room was spacious as well as the bathroom.

Stayed in August 2024

The lack of TV signal and and WIFI. There may also be need to fumigate the rooms to contorl pests espcially roaches.

All went well jin terms of customer care , where the staff were so warm and welcoming'. Closeness to other facilities such as a market, super market and its strategic location made our stay tick.

Stayed in July 2024

No free wifi, no breakfast

Stayed in July 2024

Friendly staffs and very convenient,.closer to other amenities

Stayed in July 2024

The two nights stay: firstly, they gave us one single room with one double bed, secondly, one standard double room with one single and one double bed, the smelly and stained fridge, rooms are not superior triple rooms as we have paid for. The single room was upgraded to the room upstairs and it was alright. We stayed for one night in the double standard room we have been given until the next morning they transferred us to the better room. They should check their system to find out about the guests bookings.

Our first one night stay was all good, two rooms together on ground floor, every room were nice, big, and tidy. THe location is great.

Stayed in July 2024

Lack of wifi and internet.

Location - close to city centre and many facilities and services.

Stayed in May 2024

Air con was on point, bed was comfy but would do some work in the bathroom/shower area, more light and water coming out of the shower on to the floor when we had to use towels to dry up which is not recommended

Stayed in December 2023