Seems the property was recently renovated, though the bathroom in my room had a very bad damp smell that didn’t go away for the whole three nights i was there. The room doesnt get cleaned once you have to manage it yourself i had one toilet paper and no spare and the bed though was great but decorative throw pillows had a gross smell that was so strong. Hopefully they will have a bit more accessible ways to go upstairs.

The Staff were absolutely beautiful and very welcoming.

Đã nghỉ vào tháng 8/2025

The air con was set and couldn't be adjusted. The sheets (although smelt washed and clean) had some stain)

Đã nghỉ vào tháng 8/2025

The only reason I gave it a rating of 9 instead of 10 was because there was a funny sewage smell in the bathroom coming from the drains. The bathroom was still very clean but the smell was the only thing that put a damper on the stay. We just kept the door closed when not in use and didn’t notice it otherwise.

Each staff member we crossed paths with were amazing! Very courteous, friendly and accommodating. Our family appreciate every single one of you! The rooms were also perfect for our family. Clean, spacious and full of all the essentials and amenities we needed.

Đã nghỉ vào tháng 8/2025

Escalators

Spacious and comfortable.

Đã nghỉ vào tháng 7/2025

Staff was very helpful and friendly, especially Evangeline. She got me a rental car last minute and also helped on my restaurant reservation. Thank you!

Đã nghỉ vào tháng 7/2025

The toilet bidet—I still think there should be an option to flush the toilet in certain rooms so there is a choice between a bidet & a normal toilet.

The breakfast has improved the last time I stayed here. A big improvement and very happy! The WiFi is always super quick. The rooms are clean, especially the showers—it’s great!!

Đã nghỉ vào tháng 7/2025

Very slow housekeeping

Close to everything

Đã nghỉ vào tháng 7/2025

One of my meals at the restaurant felt like 80% chicken bone with no meat and I don’t think the room was cleaned once in my week-long stay.

The room was huge and very comfortable. The whole building was super clean and the reception staff were very helpful with advice for activities.

Đã nghỉ vào tháng 6/2025

Hotel was on the 1st floor and the escalator from 1st floor to ground floor was not working. This meant dad needed to carry the family suitcases down on departing the place. Other than that, it was a good stay.

Location to Town was very good. Carparking was always available. Room was clean and well looked after. Felt safe and a money machine (PSB) was downstairs so made withdrawing money easy.

Đã nghỉ vào tháng 6/2025

We were very disappointed with the chinese restaurant food. We ordered the honey butter chicken, fried rice and pork ribs and to our surprise it was not the greatest experience. Chicken was dry, pork ribs were warm (not hot) and hard to chew and was too pricey, fried rice was bland and had no flavour to it. However, we do appreciate the service of the staff. They were very friendly.

The service of the staff in reception was excellent. Managed to change our booking on the spot without any issues. The room was clean and bed was very comfortable. Even though there were little stains on the sheets but it didnt bother us as we always carry our sheets, quilt covers and pillow cases with us when we go to hotels etc. So we used our own sheets instead. Overall beautiful service. Thank you team.

Đã nghỉ vào tháng 6/2025

The escalator going down wasn't working the whole time we were there - 6 days (ok for young ones but an issue for my elderly parents). There was a strong odor/stench in the bathroom of room 221, there was no railing for clothes hangers in the wardrobe of the same room, and the balcony door didn't open. That said, we also used Room 218 at the same time, but it didn't have any of the above issues.

Central location, modern and clean rooms, electronic door locks, aircon was working well the whole time, Smart TV was working (don't forget to sign out of your streaming account before checking out), supermarket and variety store downstairs, restaurant on site - although we never used it other than for breakfast, included breakfast - basic but enough to settle the appetite before heading out, early check-in availability - at extra cost (we arrived at about 4am and Lyn was waiting for us, :) ), and daily service of rooms available by request.

Đã nghỉ vào tháng 7/2025

nothing to report

We had a great two bedroom unit. The air conditioning works really well, the beds are comfortable, and the living area was enormous and a pleasant surprise. Car parking out the front with supermarket and restaurant available on site. Breakfast included with the room fee at the restaurant.

Đã nghỉ vào tháng 6/2025

a few things which weren't worth complaining about but detracted from the overall experience ie sink stayed blocked for awhile (reported to staff ) however offered a change of room but it wasn't a biggie had ants coming in no hot water in shower but again so hot outside didn't need too much hot water and elevator only worked up not down however not the hotels fault as in the main building

breakfast ok staff great room fine location good

Đã nghỉ vào tháng 6/2025

You can’t flush the toilet paper but have to put it in the rubbish next to you? There’s a water spray to “clean yourself” the first night I arrived, at first I thought there was rust on the spray but it was dried poo. Staff was quick to clean but it kinda put me off. Besides that everything else was amazingggg

Location was great, so convenient having the supermarket and store downstairs.

Đã nghỉ vào tháng 6/2025

The escalator going down wasn’t working. Hard to take luggage down.

Convenient location.

Đã nghỉ vào tháng 6/2025

Clean and tidy

Đã nghỉ vào tháng 6/2025

The water heats up on solar power, so there is warm water only in the afternoon and evening. We had cold water/showers every morning. The breakfast is prepared at 8:30 and put out for your room. So by the time you arrive (which can be anytime until 10am) the eggs and sausage are cold.

The room was clean and staff were friendly. Breakfast was available.

Đã nghỉ vào tháng 6/2025

Probably lack of training and experience, Towels weren’t changed on the daily, bar fridge in the room was not keeping drinks cool. Everything was in Chinese so weren’t able to adjust aircon to our requirement’s to access the hotel upstairs kept breaking down repeatedly during our stay had to carry luggage down back stairs at one point but was working by the time we left

Great location close to all amenities in town, easy to find. Brand new building so everything was clean and easy, rooms were great size for a couple had everything including netflix etc on TV, great WIFI connection. Supermarket available downstairs Friendly staff, plenty of parking and security overnight didn’t have to worry about rental, breakfast options were average not bad for the price you pay to stay. Massage parlour and restaurant right next by rooms was great didn’t get a chance but will definitely try on next stay.

Đã nghỉ vào tháng 6/2025

Toilet leaked and flooded the bathroom. We had to ask for new towels(we stayed 5 nights)

Modern and clean. Would stay here again

Đã nghỉ vào tháng 6/2025

Clean new rooms with excellent staff and customer service.

Đã nghỉ vào tháng 6/2025

Terrible breakfast

Clean and new rooms, easy check in, good value for money

Đã nghỉ vào tháng 5/2025

As above. Hard to locate. Give you coffee, jug with no utensils to stir or eat with. Fridge had a strong smell of plastic and didn’t really keep things cold.

New build so bed was good, shower was high although good. Property was hard to find. It’s in the Plaza on the second floor the escalators start automatically as you step into them. The car rental advertising kind of puts you off seeing reception.

Đã nghỉ vào tháng 4/2025

I had a little trouble finding the place. Could use better signage from the street (it's set back from the street, and not obvious where to go), and on into the unmarked reception desk, which was not manned at the time. Public areas are dimly lit (motion-activated). Eventually got into my room, which was hot, took a while to cool down. AC remote all in Chinese, as was un-cooled fridge. Probably an energy-savings measure. I suggest to management a few of the "ready to occupy" measures other nice hotels use. Below is a supermarket, who's carpark generates some noise. The bed was very firm, which I found uncomfortable, though that is subjective (I understand that is favoured in China); I checked out a few days early due to this, and a few other things (like really bad traffic on the road, hard to access, but is not their fault, of course). They were very kind about that early departure. Price seemed a bit higher than I'd expect for that location, but they were kind about my early departure. It's certainly livable, and nicer than many.

The hotel is pretty new, so it looks new, and has modern finishes and features. Large room, plenty of elbow-room. Bathroom was pretty nice, good towels, large shower, decent amenities. Wall-mounted TV large and had several channels. Very soft pillows. Staff very nice. Breakfast was ready when scheduled, well laid out. Well-prepared. Nice motion-activated escalator. They tried.

Đã nghỉ vào tháng 2/2025

Most of the time the toilet blocked there was a very bad smell not sure if it was the plumbing even when we changed rooms

The location of the hotel was perfect for us

Đã nghỉ vào tháng 9/2025