I wanted to give it a 10, but I lowered it because of the cleaning. The hotel needs to pay attention to the cleaning, because the hotel is beautiful, and it's a shame that the cleaning is so poor.

The hotel staff is very polite and helpful. We were given a free upgrade to a room with a beautiful view of the mosque. The room was large and bright. The hotel restaurant offers a wonderful view of the city. The hotel is located on a hill, but it is not accessible by taxi as it is a private area. However, we were lucky enough to find a taxi that took us directly to the hotel.

Stayed in August 2025

Breakfast wasn’t what I expected. Too small portion and nothing special.

Fine facility, clean. Location was fine

Stayed in August 2025

The soap dispenser in the shower was empty. Not a particular problem, but really should have been full.

Staff were all friendly, courteous and helpful. Breakfast was served in front of a large window with a stunning view over the city and mountains.

Stayed in August 2025

Wonderful

Stayed in August 2025

Sheets were not replaced in our room so we asked for replacement. Not very clean shower. Room needed better servicing. Uphill location with stairs to rooms. Not easy to park a car (uphill street). Cash only.

Location uphill with nice view from bkfst area. Simple bkfst of egg, cheese, tomato & good coffee is provided. Helpful staff. Good WiFi.

Stayed in July 2025

The shower had glass panels on the sides but no door, so water always ran out into the bathroom. Getting there by car is not really possible.

For the most part, we were satisfied with our choice. We especially enjoyed the view from the balcony. Communication with the hotel was a bit difficult and when we arrived around 4 p.m., there was no one on site at first — but we were able to sort it out fairly quickly. We were traveling by car and, based on other reviews, decided not to drive all the way up to the hotel. Instead, we parked in the town, which turned out to be a good decision. The road up is not only steep but also narrow and full of potholes. The final part of the way has to be done on foot, walking over rocks. On the plus side — once you’ve made it to the hotel, the fortress is not far from there 😄

Stayed in July 2025

The only thing to be aware of is the drive up — the roads are narrow and steep, which might feel a bit intimidating if you're not used to it. That said, it was easy enough to find, and totally worth it for the views and peaceful setting. A great stay overall and a perfect base for exploring Prizren!

We really enjoyed our stay here. The location is fantastic — just a short walk to the fortress with amazing views over Prizren. The room was spacious with a very comfortable bed, and we appreciated the free parking right in front of the property. Breakfast was also tasty and had a good variety.

Stayed in June 2025

There is a short but steep climb to the hotel. Not suitable for people with mobility issues. Also, I’m not sure how well the room was cleaned after the previous guests. The bins had trash in them and there were quite a bit of hair in the sheets.

It’s a new hotel with a beautiful view from the restaurant located downstairs. Breakfast was okay.

Stayed in May 2025

Signs pointed to the reception entrance but door was locked and no one there - had to enter through the restaurant The hotel is quite a walk up hill and without a view of the town it’s not worth it

Clean room Nice balcony that overlooked the castle view Good breakfast spread Lovely view from restaurant over the city

Stayed in May 2025

The hill getting to it as cars cant go up

It is up a hill in old town and cars are not allowed to go up it so you have to get dropped at bridge. My taxi driver did call them though and the man come down to help me with my suitcase. The bed was so comfortable and really big. Breakfast was really good and fabulous coffee. From breakfast room you have great views of old town. The spa in the room was relaxing. Staff super friendly and helpful.

Stayed in May 2025

Shower pressure very low and drain not great. Super tiny and steep road to reach it by car. Breakfast is set with a boiled egg each, jam and butter and a mixed platter + bread.

Very cute and located close to the castle. Great views, comfortable bed. Staff is super kind

Stayed in May 2025

Breakfast could be bit better.

Located just above the Sinan Pasha's Mosque. Great view from the balcony. Clean and cozy room. If you get there by car be aware of narrow and steep Prizren streets. Driving there is bit tricky and exciting ;)

Stayed in May 2025

This was not an issue for me and I only want to point out if anyone reading this has mobility challenges. I did not have a car so took a taxi from the bus station. Taxis cannot get to the hotel as only residents are allowed in the area as I understand so I had a little walk to find hotel. For the last stretch, there is a steep walk up an uneven path to the hotel - it’s partway along the route to the fortress. I somehow managed to flood the bathroom floor when I showered. There is no shower door or sloped floor or barrier to stop water so my bath floor was wet most of the time as it took some time to dry. This could be down to user error but I don’t know how I could have kept the floors dry apart from taking a really quick shower.

I was really happy to have booked Hotel Castello for my short stay in Prizren. The hotel was modern and clean. The process to check in and out was easy - the two guys who greeted me were welcoming and friendly and helped with my luggage. One saw me struggling up the hill and came down to grab my bag from me for the last stretch to the door. Room was very comfortable and I really liked having a small balcony with views of the fortress and town. I enjoyed sitting out there reading my book and watching people go up and come down from the fortress. I was happy with the breakfast - it was pretty filling for me. I would definitely recommend for a stay in Prizren.

Stayed in April 2025

A perfect stay at Hotel Castello in Prizren This is a wonderful hotel with a stunning view over Prizren. The rooms are modern, spacious, and very comfortable. Each room has a great balcony and is equipped with a modern air conditioning system. The service is professional, extremely helpful, and very reliable. We had a fun and friendly conversation with the staff SHEFIT AND MILOT and both gentlemen were highly competent and made our stay even more enjoyable.

Stayed in April 2025

We had a wonderful stay at this lovely hotel in Kosovo! The staff were incredibly kind and welcoming, always ready to help with a smile. The location is perfect – close to everything, yet peaceful. The rooms were beautifully designed, clean, and very comfortable. One of the highlights was definitely the breakfast – not only was the food delicious, but the view while enjoying it was absolutely stunning. We would happily stay here again and highly recommend it to anyone visiting the area!

Stayed in April 2025

The hotel is located on a hillside overlooking the old town. It’s halfway up the hill to the fortress. View from room and dining was excellent. The host shefit went out of his way to help us retrieve the car from a parking lot and to drive it to the hotel. google directions are wrong, sometimes police monitor and only let local residents in and the road is narrow and steep. The view, staff and room value is worth the effort. Breakfast was great.

Stayed in April 2025

All excellent.

Great building. Amazing staff. Very clean.

Stayed in December 2024

Friendly staff, excellent service.

Stayed in January 2025

It was difficult to find by a car - navigation apps were not up to date about driving directions, the streets leading to the place are narrow and steep, but it is a great place nevertheless. The room was very nice and clean but no matt on the floor in front of the shower, while the shower was open space so kind of flooded the room. Breakfast was little limited but with a great view.

Great location, clean, helpful and friendly staff

Stayed in January 2025

Konum, manzara, friendly staff

Stayed in December 2024

There was a problem with the internet There was no parking

The room The view

Stayed in December 2024

everything

Stayed in November 2024

Awesome location.

Stayed in December 2024

It was very clean , the staff really friendly. Nice place to stay

Stayed in December 2024