Reviews of Hotel Denis
Ali Dida, 20000 Prizren, Kosovo
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff, nice room, very close to bus station. Ceter at walking distance
Breakfast only starts at 8 am.
Reviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewStayed for a day, and it was very comfortable & convenient. Not so far from city center, maybe 10-15min walk. Staff very approachable & easy to communicate with. Breakfast was prepared with care, appreciate it.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat location, very friendly and helpful staff. Good wifi, and the breakfast was tasty. Parking was a positive in a busy city. Good value.
The room was very warm and the AC couldn't quite keep up, but it was the height of summer and 38degrees during the day. This wouldn't be an issue if it was a bit cooler.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewI liked the hospitality of the receptionist and his wish to make my stay as best as possible.
I had a very unpleasant experience during my stay at this hotel. The room was not properly cleaned or prepared for guests. There were no toiletries, no toilet paper, and no warm water available. The air conditioning was not working, making the room extremely uncomfortable. On top of that, I was shocked to find dirty clothes left in the wardrobe, which clearly shows a lack of proper housekeeping. These are basic standards that any hotel should meet, and sadly, this property failed on all fronts. I would not recommend staying here unless significant improvements are made in terms of hygiene, maintenance, and guest care.
Dear Madam, We’re sorry to hear about your review, but we feel it’s important to clarify a few points that do not reflect the truth. You originally booked a single room, but when you arrived with your son, we kindly upgraded you to a double room with balcony at no extra charge, purely out of respect. During your stay, you were out for most of the day and did not report any issues or complaints to our staff. The concerns you raised came only after your stay, along with a request for a refund, which we find surprising and unfair. Moreover, your message saying “delete the message if you refund me” is inappropriate and not in line with honest and transparent communication. We treat every guest with care and respect, and we welcome all feedback—but it must be based on facts and real experiences. We leave this to your conscience. Thank you for your understanding, Kind regards, Hotel Staff
Dear Madam, We’re sorry to hear about your review, but we feel it’s important to clarify a few points that do not reflect the truth. You originally booked a single room, but when you arrived with your son, we kindly upgraded you to a doub… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLight can pass through curtains. AC is bad Room is small
Dear Sir, Please understand that the room you booked was a standard single room, which is naturally smaller in size. The air conditioning system is central and operates the same for all rooms. Thank you for your understanding. Kind regards, Hotel Staff
Dear Sir, Please understand that the room you booked was a standard single room, which is naturally smaller in size. The air conditioning system is central and operates the same for all rooms. Thank you for your understanding. Kind regar… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewBig rooms and good lobby, parking space
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful and accommodating and brought a table and chair into the room for me. They arranged my breakfast for me when I returned from church. Both the morning and evening staff were friendly and went out of their way to help and were committed to helping the hotel to get a good reputation.
My room was a little small but it wasn't a big issue. Mind you it was even smaller when they brought me a table and chair!
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewHelpful friendly staff. Near Bus station.
Sometimes weak internet.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewOur stay in Hotel Denis was comfortable and safe. All the staff behaved kindly and friendly. The reception staff Nefia spoke very good English and was always willing to help us with any issues. The hotel is near the busstation and it is only a few mintues walk to the old town.
Everything was good.
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewMaybe the instant refund they offered following our complaint
Our experience at this hotel was a major letdown, starting from the front desk. The staff wasn't exactly warm and welcoming - in fact, they seemed pretty unfriendly. We were asked for ID then to pay before they'd even show us where the car park was, which was a bit odd, especially since my friend was still parked on the road. Had to tell the guy no, that my friend was parked in the road and we needed to find the car park then he obliged. And if that wasn't enough, the room was sweltering despite the AC being on. They sent someone to check it out, but it didn't seem like it was working properly. But the cherry on top was spotting not one, but multiple bed bugs crawling around. I mean, I've had some bad experiences in my time, but this was on another level. We tried to be accommodating by checking out the new room they offered; but we just couldn’t trust and have that peace of mind so we left around 10 pm. The apology from the hotel was appreciated, but honestly, it felt like too little, too late. With 7 hours of travel already under our belts, we just wanted a comfortable place to rest, not a series of issues that made our stay feel like a nightmare.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewJust a few minutes walk from the bus station and a short walk to old city Room was bright and modern. I was upgraded from single room to double. Staff helpful and breakfast was ok
I could smell some cigarette smoke on my floor even though I don’t think other guests were staying there The ac unit was broken. Also the curtains never quite properly closed to keep out lights
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGreat location, quite a new hotel, friendly staff, nice breakfast. We definitely book it again!
Aircon wasn‘t efficient due to location
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewSmell of cigarettes, not 100% cleaned bedsheets and very noisy at night (weak sound proof doors).
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewGreat hotel in Prizren.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe room was very bright with a southern exposure of mountains. Breakfast was good and filling. Room was very quiet at night. Hotel has an elevator and bathroom had a closed shower. I arrived a couple hours early and was able to check in.
I had a double room that seemed smaller than the photos. I had a look at the rooms with a balcony and they were much more spacious.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewGreat location to the bus station - less than 5 mins walk away. Not too far to walk to the old town. Helpful staff.
You get want you pay for - 35e (single room). The curtains didn't cover the fullness of the window. Dated interior. A little noisy as the room overlooked a road and Kosovans like to use their car horns at any opportunity. There was a smell of smoke in the hotel which managed to find its well throughout the hotel.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewNice bed
No actual breakfast, only omelette, no other options
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewI had a pleasant stay at this hotel overall! The staff was incredibly polite and welcoming, which made the check-in process smooth. The room was clean, comfortable, and well-equipped with all the amenities I needed. The bed was really cozy. The hotel's location was fantastic—right near all the main attractions, making it easy to explore.
The only downside was the lingering smoke smell in the room, which was a bit unpleasant. Despite that, I still had a great stay and would recommend the hotel for its comfort and excellent location.