Reviews of Hotel Hiserra
337 Kalaja Prizren, 20000 Prizren, Kosovo

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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewExcellent location.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation close to the fortress,clean,the staff waited for us until midnight,they served 4 of us breakfast past the closing time they even went e brought a desired coffee from outside to fulfil our order,value for the money i will highly recommend and we will visit them again on the return journey
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewExcellent location, beautiful view! Staff was very helpful and kind.
The beds were a little uncomfortable, and the room didn’t have a chair. There was a weird smell in the bathroom.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewGreat view of the town, friendly staff, very clean. I can definitley recommend this hotel! The view from any floor is great, but from the top room it is outstanding. Breakfast was a bit disappointing (no orange juice, no makiato, most items were industrial foods like chocolate bars etc.). But that's only a minor thing.
Reviewed: 17 March 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewEverything was fine. The owner was very welcoming. Clean, warm environment and fantastic scenery.
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewHotel Hiserra is one of the nicest places I've ever stayed at. The location couldn't be better; it's right between the stone bridge, the Sinan Pasha mosque and the fortress, and slightly uphill. This gave me a great view over the town from my twin bed room, and also it's nice and quiet at night. I'm also very positive about the staff, who treat you as their personal guest, and also take good care of the neighbourhood cats.
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewClean, good location, good price.
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 September 2024 · Stayed in September 2024
Verified reviewAmazing. The location, the host, the room for 4 persons is big and has an amazing view. The host is very kind and helpful. Love from 🇦🇱!
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewPerfect location, especially for dokufest!
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Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe view was fantastic.
The bathroom was cramped.
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 27 July 2024 · Stayed in July 2024
Verified reviewPerfect location, kind and generous hosts, varied and plentiful breakfast, stylish room with amazing views - nothing to fault with this gorgeously stylish hotel.
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewVery good position Very comfortable Very nice people
🙏 Thank you you are more than welcome
Reviewed: 29 April 2024 · Stayed in April 2024
Verified reviewDuring our stay we felt us like a part of the family. The host Tajfun was sincerely welcoming and helpful, beautiful view. Value for money is great, everything is new and clean. I will recommend this place to everyone who wants to feel the true spirit of Prizren and its hospitality. See you again 🙂