Reviews of Swiss Diamond Hotel Prishtina 5 stars
Mother Theresa St, 21000 Pristina, Kosovo
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewExcellent lobby, rooms and spa. Very nice hotel with high quality finish.
Breakfast was ok but some of the cooked element were not good enough.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEveryghing
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewGreat central location, with everything within walking distance, including plenty of restaurants and cafés. The room was spacious, well-equipped, and very comfortable. Breakfast had a wide variety of options, and the spa and gym facilities were a nice bonus.
The only downside was the bathroom lighting.. it was quite dark and could really use better illumination.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood personal service and you get everything you need
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNice hotel and there was an employee named Hasan Halili, he was a very polite and helpful person.
Nothing.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was in the center of the city, close to the cafees and restaurants. Very comfy pillows and clean.
No tarrace. You would imagine there would be a tarrace for that price. Window view of the surrouding backyards. The whole hotel needs refurbishment.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location
The staff are shockingly miserable and dismissive. They would not go out of their way to do anything for a guest. We have stayed 2 years in a row and it’s been the same both times. It’s very dated and just thrives on a reputation which is prehistoric. This is far from a 5star hotel and we are a couple that travel the world.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe calmness and the fourniture
A few things were a little broken
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel initially made a strong impression with its luxurious appearance and atmosphere.
Unfortunately, my stay was overshadowed by a serious incident: something small was stolen from us, apparently by a staff member. I even found part of the stolen item’s packaging as proof. While searching for the missing item, I also discovered dirt under the bed, raising concerns about cleanliness. Although management promised to investigate, the matter has not been resolved until now. On the positive side, a complimentary transfer was offered as an apology. Nevertheless, given the high rates, I expected a much higher standard of security and service.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat service
Hotel decor very out dated, service at breakfast could’ve been better.
Dear Guest, Thank you for taking the time to share your impressions following your stay with us. We're delighted to hear that you consider us among the best in Pristina and that you appreciated the overall service. While our hotel embraces a classic and imperial style, we’re pleased to share that we have recently undergone renovations to enhance comfort and provide modern amenities for our guests. We also sincerely appreciate your constructive comments regarding the breakfast service. Your feedback has been shared with the relevant departments, as we continuously strive to improve every aspect of the guest experience. We look forward to the opportunity of welcoming you back and providing an even more enjoyable stay in the future. Swiss Diamond Hotel Prishtina Team
Dear Guest, Thank you for taking the time to share your impressions following your stay with us. We're delighted to hear that you consider us among the best in Pristina and that you appreciated the overall service. While our hotel emb… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewExcellent location, friendly staff and comfortable room!
Not flexible to have late checkout.
Dear Guest, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and appreciated both our central location and the quality of our service. We understand your disappointment regarding the late checkout. As you know, July is an extremely busy season for us, and unfortunately, availability can sometimes limit our flexibility in providing late checkouts. We truly appreciate your understanding and look forward to welcoming you back in the future! The Swiss Diamond Hotel Prishtina Team
Dear Guest, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and appreciated both our central location and the quality of our service. We understand your disappointment regarding the la… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewEverything was perfect. From valet, room, cleaning, location. Honestly this is the best hotel in the country if not the Balkans as I've stayed in 15 hotels before arriving here by car. If you have an EV or electric car, they have two Type 2 charging stations. You should be fully charged by morning.
Dear Guest, We sincerely thank you for your very positive review and kind words! It is truly a pleasure for us to hear that your stay at Swiss Diamond Hotel Prishtina exceeded your expectations – from the valet service and cleanliness to the comfort of the room and the location. We are especially glad you appreciated the availability of EV charging stations, as guest comfort and environmental responsibility are among our top priorities. Thank you for considering us one of the best hotels in the country and the region – feedback like yours motivates us to continue providing outstanding service. We look forward to welcoming you again on your next visit! Swiss Diamond Hotel Prishtina
Dear Guest, We sincerely thank you for your very positive review and kind words! It is truly a pleasure for us to hear that your stay at Swiss Diamond Hotel Prishtina exceeded your expectations – from the valet service and cleanliness to … Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in April 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified review