Reviews of Venus Hotel 5 stars

Beautiful hotel with amazing swimming pool area.

The bathroom and toilet are located in the room behind a glass partition, offering little privacy. If you're sharing the room, it can feel quite uncomfortable.

Everything

Nothing to dislike

We had a very disappointing experience at Venus Hotel in Prishtina. Our check-in time was scheduled for 3 PM, but when we arrived, we were told that the room we had booked—with two separate beds—was not ready. This was not only the case for our room but also for my sister’s room and another family’s room. We had chosen this hotel specifically to rest and relax before my sister’s wedding the following day, so this situation was especially frustrating. Understanding that delays can sometimes happen, we decided to leave and spend two hours at a nearby shopping center. However, when we returned, the rooms were still not ready, and we were asked to wait even longer. Naturally, we were upset—especially considering the importance of the occasion. If check-in is promised at 3 PM, then rooms should be ready at that time, or at the very least, some form of compensation should be offered. When we expressed our frustration, the woman at the front desk, who called herself the manager, told us we could either wait or leave, despite the fact that we had already paid for our rooms. She also said that check-in time is at 3 PM, but when the rooms are ready is a “different story”—and that no compensation is given for delays. I have traveled extensively and stayed in hotels all over the world, but I have never encountered such unprofessional behavior from someone working in hospitality. Her attitude was aggressive, rude, and completely lacking in any sense of service. This wasn’t our first unpleasant encounter with her, either. A few days earlier, we asked at the front desk about the hotel’s pool (called Sol), and apparently, we had entered through the “wrong” part of the hotel. Instead of helping us, she rudely told us it wasn’t her job and made no effort to direct us to the right place. When I reminded her of this earlier incident during check-in, she denied having said anything, despite the fact that five of us had witnessed her behavior.

The breakfast was good, and clean hotel.

The day we checked in we could not swim because you had to book the sunbed by the pool. We did not get information for this. That was a bad experience that hotel guests couldn’t enjoy the pool. They gave a better experience to those who didn’t stay on the hotel.. the staff was very rude. We were not informed about the events on the e hotel there was loud music too 12 midnight. The rooms were not soundproof you could hear everybody walking by.

Beautiful property and amazing pool. Nice staff at the hotel. Pool accommodations for hotel guests were not great and very restricted . As a hotel guest you have to reserve the pool the day before .

Pool staff at the check in were not accommodating and plane RuDE.

We booked the hotel only because of the large swimming pool where the children would have fun. It was a real disappointment when children are not allowed in the pool and only a shallow pool behind a fence is reserved for them. There was no mention of this when making the reservation and we would not have booked the hotel for our 6 and 11 year olds who can swim and were now directed to a pool with water up to their knees. Otherwise the hotel was beautiful, clean and the staff was nice. The rooms were also comfortable.

I liked how well kept the place was. I liked the staff and the full service at the hotel.

I felt that the hotel wrongly advertised the leisure outdoor pool which has yet to be opened. I was disappointed, as my family and I were really looking forward to the outdoor pool. The indoor pool was too deep, I wish it was shallow for family stay.

Quick response for the room service team

-Same breackfast for stay days not diverse -There are no drain holes in the bathroom except for one inside the shower room.