Reviews of Allegro Guesthouse
37A Rhyn Avenue, Bayswater, Free State, 9300 Bloemfontein, South Africa
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room and premises were clean and comfortable
Good Day Segopolo, your review means a lot to us. We always strive to give our best to help our clients and I'm glad that we exceeded your expectations. We hope to see you again soon! Thank you Kind regards Yandani Manager: Sales, Marketing & Customer Service
Good Day Segopolo, your review means a lot to us. We always strive to give our best to help our clients and I'm glad that we exceeded your expectations. We hope to see you again soon! Thank you Kind regards Yandani Manager: Sales, Mark… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was is nice
Air conditioning was making noise outside my window
Good Day Ranku Thank you for choosing our establishment and we greatly appreciate your rating and review. We really apologise for the inconvenience caused. We stand behind our services and would like to make things right. Thank you for bringing it to our attention. We hope to see you again soon! Kind regards Yandani Manager of Sales, Marketing and Customer Service.
Good Day Ranku Thank you for choosing our establishment and we greatly appreciate your rating and review. We really apologise for the inconvenience caused. We stand behind our services and would like to make things right. Thank you for bri… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe rooms were very clean, nicely decorated and loved the huge modern shower / bathroom area.
The staff were not great. Check in service was average and on our departure, we were not asked if we enjoyed our stay and if we had any issues with our rooms. If they could take 5 minutes from their phone call just to ask us 3 simple questions, how was your stay? Were we satisfied with our rooms? Would you like breakfast the next morning? Finally on our departure it goes a long way to simply wish your guests a safe journey post leaving the guesthouse. It’s a pity as the guesthouse and rooms were perfect but the service was really disappointing.
Good Morning Nichol Thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly provide us with your contact details on this email manager@castelloguest.co.za And we will be touch. Kind regards Yandani Manager: Sales, Marketing and Customer Service Contact: 064 553 0183
Good Morning Nichol Thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewConvenience and close proximity to key places. Value for money
The beds are uncomfortable, and staff are very noisy in the morning.
Good Morning Dale Thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly provide us with your contact details on this email manager@castelloguest.co.za And we will be touch. Kind regards Yandani Manager: Sales, Marketing and Customer Service Contact: 064 553 0183
Good Morning Dale Thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly p… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe water in our room was not warm enough. And I did tell the lady on duty. But she failed to assist us and wanted to give us a cheaper room not for the value we paid for. And I Said no.
The front desk lady when we arrived. Was not helpful and friendly
Good Morning Cindy, thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly provide us with your contact details on this email manager@castelloguest.co.za And we will be touch. Kind regards Yandani Manager: Sales, Marketing & Customer Service
Good Morning Cindy, thank you for leaving your review about our establishment. We pride ourselves on excellent customer service and our most concerned with your feedback. We would like to get in touch with you to rectify this matter, Kindly… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in April 2025
Verified reviewThe clean room
Nothing
Good Morning Wilters, your review means a lot to us. We always strive to give our best to help our clients and I'm glad that we exceeded your expectations. We hope to see you again soon! Yandani Manager: Sales, Marketing & Customer Service.
Good Morning Wilters, your review means a lot to us. We always strive to give our best to help our clients and I'm glad that we exceeded your expectations. We hope to see you again soon! Yandani Manager: Sales, Marketing & Customer… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe bedrooms were clean and the staff very friendly.
The shower head was not that good.
Good Day Marlize Thank you for choosing our establishment and we greatly appreciate your rating and review. It is fantastic to know that you had a wonderful experience with us the shower head and we really apologise for the inconvenience caused. We stand behind our services and would like to make things right and it was well taken care. Thank you for bringing it to our attention. We hope to see you again soon! Kind regards Yandani Manager of Sales, Marketing and Customer Service.
Good Day Marlize Thank you for choosing our establishment and we greatly appreciate your rating and review. It is fantastic to know that you had a wonderful experience with us the shower head and we really apologise for the inconvenience ca… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewStunning place
Close to busy road. Room smelled a bit stuffy and the towel rail came off in bathroom.
Good Day Annatjie Thank you for choosing our establishment and we greatly appreciate your rating and review. It's fantastic to know that you had a wonderful experience with us beside negative experience at our guesthouse. Our goal is always to provide excellent customer service to all our guests equally, so we're disappointed that we didn't meet your expectations and we would like to speak with you further about your visit so we can improve our services in the future. Please feel free to contact Yandani directly at 064 553 0183 or email manager@castelloguest.co.za We hope to see you again soon! Kind regards Yandani Manager of Sales, Marketing & Customer Service.
Good Day Annatjie Thank you for choosing our establishment and we greatly appreciate your rating and review. It's fantastic to know that you had a wonderful experience with us beside negative experience at our guesthouse. Our goal is … Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 15 January 2024 · Stayed in December 2023
Verified reviewReviewed: 5 January 2024 · Stayed in January 2024
Verified review