Reviews of BON Hotel Rustenburg 3 stars
Plot 37, Waterglen, 2999 Rustenburg, South Africa
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewI was not happy with the room initially and they immediately changed it. Professional helpful staff all over the property and the restaurant staff were amazing.
More towels maybe.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewStaff is super friendly especially Busi the receptionist and the lady from the restaurant working night duty I'm sorry that I forgot her name
Dear berlington, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that the staff, especially Busi and the lady from the restaurant, left a positive impression on you. Their excellent service is one of our top priorities. We look forward to welcoming you back to BON Hotel Rustenburg soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear berlington, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that the staff, especially Busi and the lady from the restaurant, left a positive impression on you. Their excellent s… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewFood,Restaurant music & the stuff was great & very helpful.Everyone knows & understand customer service
Water leakage from water tanks,tha runs infront of our room door.& the unclean water pool infront of our room.
Dear Mabuse, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you enjoyed the food, restaurant music, and found our staff to be very helpful. Your kind words are appreciated. We apologize for the water leakage issue and the cleanliness of the pool. Rest assured, we are addressing these concerns promptly to ensure a better experience for our guests in the future. We look forward to welcoming you back to BON Hotel Rustenburg soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear Mabuse, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you enjoyed the food, restaurant music, and found our staff to be very helpful. Your kind words are appreciated. We a… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe place is beautiful
Warm pool is expensive.
Dear EDMOND, Thank you for your feedback, and for taking the time to write about your visit. We are delighted that you found our hotel to be excellent, especially appreciating the beautiful surroundings. Your comments about the warm pool pricing have been duly noted, and we will review this aspect of our services. We look forward to welcoming you back to BON Hotel Rustenburg soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear EDMOND, Thank you for your feedback, and for taking the time to write about your visit. We are delighted that you found our hotel to be excellent, especially appreciating the beautiful surroundings. Your comments about the warm pool pr… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was very peaceful
The wheelchair ♿️ facilities, the ramp
Dear Nthathe, Thank you so much for taking the time to share your feedback with us. We’re truly glad to hear that you found the property peaceful and a good place to clear your head – that’s exactly the kind of experience we hope to provide for all our guests. We also appreciate your comments regarding our wheelchair facilities and the ramp. We sincerely apologize for any discomfort or inconvenience you may have experienced during your stay. We hope to welcome you back again soon – and next time, we’ll strive to make your visit even more comfortable.
Dear Nthathe, Thank you so much for taking the time to share your feedback with us. We’re truly glad to hear that you found the property peaceful and a good place to clear your head – that’s exactly the kind of experience we hope to provide… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe property is clean and well maintained
The hot water pressure in the shower was too low, the buffet breakfast did not meet the standard, we were told if we have an omelette we cannot have anything else, the menu had a few options available, it did not feel like a buffet.. Another thing is apart from the swimming pools there is no other entertainment, the hote rooms could do with a couch and some outdoor furniture in the patio
Dear Booking.com Member, Thank you for your feedback, and for taking the time to write about your visit. We regret to hear about the issues you faced during your stay, especially regarding the hot water pressure in the shower and the buffet breakfast. Your comments are valuable to us, and we will address these areas promptly to ensure a better experience for our guests in the future. We appreciate your kind words about the cleanliness and maintenance of our property. We look forward to welcoming you back to BON Hotel Rustenburg soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear Booking.com Member, Thank you for your feedback, and for taking the time to write about your visit. We regret to hear about the issues you faced during your stay, especially regarding the hot water pressure in the shower and the buffe… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe place and fees charged are not corresponding
The rooms
Dear Thabo, Thank you for your feedback, and for taking the time to write about your visit. We're truly sorry to hear about your experience with the rooms not meeting your expectations and the mismatch in fees charged. Your comments are valuable to us and will be addressed with our team immediately. We strive to provide excellent service, and we regret that we fell short on this occasion. We look forward to the opportunity to welcome you back and deliver a more enjoyable stay at BON Hotel Rustenburg. Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear Thabo, Thank you for your feedback, and for taking the time to write about your visit. We're truly sorry to hear about your experience with the rooms not meeting your expectations and the mismatch in fees charged. Your comments are va… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI loved everything about the property and the staff as they were all attentive and helpful.
Nothing.
Dear Anele, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found everything about the property and staff commendable. Your perfect service ratings across the board, including your glowing comment about the attentiveness and helpfulness of our staff, truly warm our hearts. We are delighted that you had a worthwhile experience at BON Hotel Rustenburg and look forward to welcoming you back soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear Anele, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found everything about the property and staff commendable. Your perfect service ratings across the board, includin… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewConveniently located
Consider using golf carts between the rooms and the dining area
Dear Edzisani, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found our hotel enjoyable and convenient due to its central location. Your kind words regarding our service ratings and cleanliness are greatly appreciated. We will consider your suggestion about using golf carts to enhance the experience between rooms and dining areas. We look forward to welcoming you back to BON Hotel Rustenburg soon! Kind regards, KARABO MOLOTSANE FRONT OFFICE MANAGER
Dear Edzisani, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found our hotel enjoyable and convenient due to its central location. Your kind words regarding our service rati… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified review