Reviews of C and C GUEST HOUSE/ BED AND BREAKFAST

Refer to "What didn't you like?" I am grateful that the receptionist at C&C assisted to made reservations for me at Crown guesthouse Waterkloof.

I made my booking and paid for it as well on 27 Apr'24. I phoned on 20 Aug'24 to confirm the booking and make arrangements for breakfast, only to hear that C&C made a double booking, and I could not stay according to my reservation. I was very upset. I regard it as very unprofessional that I was not contacted to notify me about the double booking, and I had to learn thereof only after I reached out.

The humble and respectful staff member Rasheed , the room was spacious it is also modern but it has no windows it is sliding door that is not locking properly unfortunately the curtains do not have a lace you can't keep them open because of the high traffic , zero privacy , but the place looks great maybe I was just the unfortunate one to be treated badly but I have feeling the other rooms are better positioned , I had no WiFi too I asked for it but was told it not accessible for the room even though I booked for a room with WIFI

False advertising, the room i booked on the app was totally different from what i booked it was more of backroom turned into a guest room , what they claimed to offer on this app and what they offered was worlds apart , the room is between the busy kitchen and busy laundromat from my arrival the laundry machine was on , tried to get clean glasses in the kitchen there was no one to help me , there was dirty dishes no clean glasses had to wash my own glass Rasheed washed the other, in the morning the staff was loud one shouting from the laundromat to the other one in the kitchen,mind you my room is in between, then there is the constant loud calling of Rasheed that is how i got to know the name ,I had to endure this throughout my stay this loudness and the busy traffic in front of the room, I needed quietness and peace , I am a late night sleeper i need my morning sleep but sadly just before 7 there was noise , then there was the singing iyoooo! Gosh ! What did I do wrong to deserve this in my past life, it was really miserable stay, the host only offered me a better room after receiving an email from booking. Com but my complaint fell on deaf ears , she was not bordered at all , I was just another nagging guest , she could have asked her untrained staff to cut on the noise, also they must stop misleading people on booking.com their offering is completely false , the cupboard in the room is empty you can't place your close, no rails , no shelves ,,just an empty shelve , the was only one towel even though it is booked for two people.....there was lot of wrong things but this property can be right if they can respect the guest , the offer to be moved to a better room was too late for me I was defeated and had accepted my situation, I have been boking accommodation for years this is my first ever complaint in over 20 years , I developed good relationships with some hosts

The view and cosmetic appearance of the house and rooms is immaculate

The staff is extremely rude and shows favouritism towards guests based on their background. Staff members lock you in your rooms which gives you no freedom to get fresh air

Nothing

Staff knowledge about the b&b, no complimentary coffee or tea available, no shower/bath soap/gel/shampoo. Staff members arrogant, no toilet paper in room, no water pressure to shower,

Location were fine,close to hospital

No towels,I would like a bedlamp,noisy and with the skylight the room were too light.Usually on the bed would be a towel and a welcome soap/something and in the bedside drawer you would find some information of the Guesthouse,but the only things in the bedside drawers were packets of condoms - not acceptable to me.

Nothing

The property is well managed it even has a swimming pool and trampoline for anyone who does come with kids, they will never be bored. The rooms are well taken care of everything you need you just let them know and it will be handled

I have nothing bad to say about the property

Staff were very friendly and ready to assist with anything. Swimming pool and yard was great, brought my dog and she was well accommodated too.

Still a new B&b and more can be provided such as crockery & cutlery but wonderful stay nonetheless.

The staff was friendly and the room is spacious. The outdoor area is lovely and well equipped.

The room left much to be desired. The tooth brush cup was dirty and broken. Curtains were poorly put up. The bnb offers breakfast on booking.com but none was provided. There wasn't even tea and coffee provided. In the bathroom, toiletries of previous guests were still there. The bnb is quite new, a lot of work needs to be done to meet a basic standard. The room didn't even have a duvet, just a blanket was provided.