The receptionist checked for us if breakfast was included an he said it was included,but when we arrived at the breakfast they said it was not included,that was disappointing cause when we were booking we really checked for the breakfast one

The receptionist welcomed us with a champagne

Stayed in August 2025

The hotel parking bays are very tight for a SUV. I've battled with the parking.

The check-in process was pleasant. Have to compliment them on the quality and size of the towels. I'm traveling a lot and smaller things like the quality of towels makes a huge difference.

Stayed in August 2025

Broken tile in the bathroom, door handle was broken, a few stains on the bathroom floor.

The staff is friendly and the Hotel is well located to get around places in Cape Town CBD

Stayed in August 2025

The shower curtain in the bathtub could be better to avoid water all over the floor after a shower. A floor towel was provided to mitigate this, which was appreciated.

The room was comfortable, and I appreciated the radiator and ability to keep the temperature to my liking.

Stayed in June 2025

Everything was good

Nothing much just good things

Stayed in May 2025

We enjoyed our stay at the Fountains Hotel which is in an excellent location for walking around the Cape Town. A small supermarket is located next door and a larger supermarket, Checkers is close by. The George Street Mall was close by and walking tours of Cape Town were close by. The hotel is located across the road from Cape Town railway station. It is a pleasant 20 minute walk to the waterfront district. There was a pool which we didn't use because we visited in winter. The staff were friendly and obliging. The breakfast buffet was very good.

Stayed in May 2025

It is nice and clean and the service is goood

Stayed in June 2025

I didn’t like when they did not clean our room I had to ask , not even putting shower cap also it’s was my birthday so I asked on time to prepare something for me on my arrival to decorate the room with the balloons I was disappointed when I arrived they just put 3 balloons in a separate corner with a boring cake and wine it was not fair to pay R1580 for that

Nothing

Stayed in May 2025

Didn’t feel safe wandering around the area at night but much of Capetown is like that.

Good hotel with nice breakfast and bar/ restaurant. Airport pick up arranged by hotel was fantastic. Staff were all lovely and very helpful. Small supermarket nearby.

Stayed in April 2025

Washbasin in bathroom cracked and not hygenic as a result

Location and excellent staff

Stayed in May 2025

Very noisy location. Food in restaurant was average. Breakfast was better.

Clean, neat

Stayed in May 2025

Mosquitos

Balcony

Stayed in May 2025

Friendly service

Variety yo choose from

Stayed in April 2025

The curtains don't close all the way so the light comes into the room. It is hard to sleep. The bathroom piles also make a noise at night making it hard to have peaceful rest. The television light is a problem as well as the lights from outside. It shines in your face.

I liked the size of the room. I liked the shower. The water was hot.

Stayed in April 2025

Location was just perfect

Stayed in March 2025

Noisy air-conditioner, no hand towel or tissues. Hair-dryer had to be collected from front desk.

Helpful staff. Great breakfast

Stayed in March 2025

The booking I made through Booking.com said it was a double room but at the hotel they received a single room booking. Not cool. I had to change rooms. Thanks to the great staff at Fountains Hotel. This is not the first time I have such challenges with Booking.com and accommodation. In East London they could not find a reservation I had made through Booking.com. A real inconvenience being so far away from home. So I had stand at reception area for a long time.

Stayed in December 2024

When it’s windy doors rattle, and room doors are easily slammed if guests don’t take care.

A good buffet breakfast and dinner.

Stayed in February 2025

The rooms could do with a lil improvement and renovations, we ddnt have a microwave to warm up our food... But the dinning area was definitely my favorite in the hotel

The bar area was amazing the staff was so friendly and always willing to go an extra mile.... the setting even makes u forget ur in the CBD...

Stayed in January 2025

Apartment on floor 10 was pretty shabby and well used. Probably could use an update and a general refresh.

Location was excellent and staff friendly and helpful.

Stayed in January 2025

Pool could have cleaner

Location

Stayed in January 2025

Old furniture, the wooden floor looked dirty and not maintained, the kitchen not practical the washing machine was in the middle of it.

The location, proximity with shops, restaurants, retail stores, little grocery stores next door. The front office staff and the room service staff were helpful and friendly.

Stayed in January 2025

Nose from pipes

Breakfast was good City center location

Stayed in January 2025

It was communicated with me while at the hotel that Our other apartment was changed, Was with my family,commuting between floors was tiresome,had hoped for close by apartments Lift to 11th floor was not user-friendly Nose from pipes...

City center location

Stayed in January 2025