Reviews of Fountains Hotel 4 stars
1 St. Georges Mall, Cape Town CBD, 8001 Cape Town, South Africa
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewPrivacy and the staff is welcoming
None
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe receptionist welcomed us with a champagne
The receptionist checked for us if breakfast was included an he said it was included,but when we arrived at the breakfast they said it was not included,that was disappointing cause when we were booking we really checked for the breakfast one
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything was good
None
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe check-in process was pleasant. Have to compliment them on the quality and size of the towels. I'm traveling a lot and smaller things like the quality of towels makes a huge difference.
The hotel parking bays are very tight for a SUV. I've battled with the parking.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNot in a safe area
Not in a safe area
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff is friendly and the Hotel is well located to get around places in Cape Town CBD
Broken tile in the bathroom, door handle was broken, a few stains on the bathroom floor.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe sounds that came from the room on top of was made that we couldn't sleep.it was as if there a train on top of us.
Dear Elaine, Thank you for your feedback, and for taking the time to write about your visit. We are truly sorry to hear about the disturbance you experienced during your stay due to the noise from the room above. This is not the standard of comfort we strive to provide, and we deeply apologise for the inconvenience caused. Your feedback is invaluable in helping us improve our services. We look forward to welcoming you back to Fountains Hotel Cape Town by Indalo Hotels & Leisure soon! Kind regards, Elemencia Mukwekwe Hotel General Manager
Dear Elaine, Thank you for your feedback, and for taking the time to write about your visit. We are truly sorry to hear about the disturbance you experienced during your stay due to the noise from the room above. This is not the standard o… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStaff members are always friendly, welcoming, professional and helpful. Outstanding 😍.
Shower attached to bath with high possibility of slippery incidents. Shower not a typical sprinkler Two single beds, which are convenient for two sharing people. Not so comfy pillows. Although not a TV person, i would recommend that it be absolutely upgraded.
Dear Sipho, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found our staff members to be friendly, welcoming, professional, and helpful. Your compliments are greatly appreciated! We have taken note of your concerns regarding the shower setup, bed configuration, pillows, and TV quality. Your feedback is valuable to us, and we will definitely look into these areas to enhance our guests' experiences. We look forward to welcoming you back to Fountains Hotel Cape Town by Indalo Hotels & Leisure soon! Kind regards, Elemencia Mukwekwe Hotel General Manager
Dear Sipho, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found our staff members to be friendly, welcoming, professional, and helpful. Your compliments are greatly apprec… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation to business
Room had 2 single beds.We are couple and requested as such.The room had a horrible smell from the service area out of the window.The shower floor is tiled with wall tiles extremely slipery and dangerous.The noise from machines running all night made it a sleepless night. It was one of the worst hotel experiences i have ever had.Why not book into room 541 yourself and experience the view,smell and noises?
Dear Peter, Thank you for your feedback, and for taking the time to write about your visit. I am truly sorry to hear that your experience at our hotel fell short of your expectations. We apologize for the inconvenience caused by the room not meeting your needs as requested, the unpleasant smell, slippery shower floor, and disruptive noise. Your feedback is valuable to us, and we will review the issues you highlighted to make necessary improvements. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Kind regards, Elemencia Mukwekwe Hotel General Manager
Dear Peter, Thank you for your feedback, and for taking the time to write about your visit. I am truly sorry to hear that your experience at our hotel fell short of your expectations. We apologize for the inconvenience caused by the room … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNo didn't take
Dear Anonymous, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you had a very good experience during your leisure trip at Fountains Hotel Cape Town by Indalo Hotels & Leisure. Your positive overall service rating of 80% is greatly appreciated. We look forward to welcoming you back to Fountains Hotel Cape Town by Indalo Hotels & Leisure soon! Kind regards, Elemencia Mukwekwe Hotel General Manager
Dear Anonymous, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you had a very good experience during your leisure trip at Fountains Hotel Cape Town by Indalo Hotels & Leis… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe staff are very receptive starting with the security in front of the establishment.
I had no experience that I did not like.
Dear Masela, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you were very warmly received by our staff. It is wonderful to know that you found our team to be very receptive, starting from the security at the entrance. Your positive comments are truly appreciated. We look forward to welcoming you back to Fountains Hotel Cape Town by Indalo Hotels & Leisure soon! Kind regards, Elemencia Mukwekwe Hotel General Manager
Dear Masela, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you were very warmly received by our staff. It is wonderful to know that you found our team to be very receptive, s… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified review