Reviews of Fountains Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 St. Georges Mall, Cape Town CBD, 8001 Cape Town, South Africa
#179 of 202 hotels in Cape Town
Guests' ChoiceReview Score
Based on 2135 hotel reviews
7.1Score breakdown
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Cleanliness
7.6
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Comfort
7.7
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Location
8.2
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Facilities
7.3
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Staff
8.3
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Value for money
7.5
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Free Wifi
8.0
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Reviewed: June 1, 2024
Stienel
South Africa9 Reviews8.0“Safe and fantastic view”- • Business trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Fantastic location, clean comfortable and great value for money. And parking!!
Stayed in April 2024
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Reviewed: May 26, 2024
Nqobile
South Africa2 Reviews7.0“It was perfect.”- • Leisure trip
- • Couple
- • Express Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The shower needs to be upgraded, the sink had a crack.
The location is good and the breakfast was great.
Stayed in May 2024
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Reviewed: May 25, 2024
Zuko
South Africa5 Reviews8.0“Good”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
No parking and congestion of vehicles when it’s time time to leave.
The place was clean
Stayed in April 2024
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Reviewed: May 25, 2024
Juliette
Australia52 Reviews2 helpful votes7.0“Rooms need updating - staff need to be more pleasant, flexible & helpful”- • Leisure trip
- • Group
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Pool dirty Old fittings Needs updating Staff not very helpful
Centrally located Comfortable bed Good size room Lovely restaurant with entertainment
Stayed in May 2024
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Reviewed: May 22, 2024
Andrew
South Africa18 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
The parking only has one entrance which gets used as the exit as well. It is very narrow and hair raising to use.
Very good breakfast and very attentive staff.
Stayed in April 2024
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Reviewed: May 21, 2024
Michelle
South Africa4 Reviews7.0“Easy access to CTICC”- • Business trip
- • Solo traveler
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
The supper … I had the calamari starter and prawns and chips. Both were a bit dry and over cooked.
The security guards walked with me to the CTICC as I had to leave early in the morning … before 0700h
Stayed in May 2024
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Reviewed: May 21, 2024
Vicki
Australia26 Reviews7.0“Our Hotel was in a good location to see the sites of Cape Town and staff were helpful.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 6 nights
- • Submitted from a mobile device
Needed more security in St George’s Mall. We were continually hassled for money & asked to buy food each time we went out.
Great Breakfast.
Stayed in May 2024
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Reviewed: May 19, 2024
Nikesh
South Africa27 Reviews5 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Superior Room
- • Stayed 3 nights
The staff seem to have been pre-occupied with some of their duties. i had to wait a few hours before i could get a response to my issue in the room.
The room was just perfect for myself. enough space to move around and with a huge bed.
Stayed in May 2024
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Reviewed: May 18, 2024
Pedro
South Africa15 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Express Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower curtain in bath is a negative. It is not efficient because curtain are blowing against your body which prevent a nice shower. Carpets in room needs a good clean or upgrade.
Breakfast was very good. Safe parking at R 85 worth it.
Stayed in May 2024
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Reviewed: May 14, 2024
Shana
South Africa2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Three-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
The long checkin process
Stayed in April 2024
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Reviewed: May 7, 2024
Emmanuel
Ghana1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 8 nights
- • Submitted from a mobile device
The check-in was not the best. I arrived at Fountains Hotel at 9 am in the morning and had to pay extra money to move in early.. I think the check-in should open at any given time without any restrictions or pay extra money before allowing you to move in
I love their human relations, the facilities, and the atmosphere
Stayed in May 2024
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Reviewed: April 29, 2024
Randall
South Africa6 Reviews1 helpful vote6.0“Booking and check-in was seamless, location ideal, room adequate with friendly staff.”- • Business trip
- • Solo traveler
- • Superior Room
- • Stayed 1 night
I found the room I was assigned to be overpriced. It was situated at the rear of the hotel and was adjacent to a very noisy part. The carpets was filthy and poorly maintained. The shower was also not functioning properly. Fortunately, it was only a one-night stay.
I appreciated the hotel's convenient proximity to my workplace and their prompt accommodation despite the short notice. Even when I arrived late in the evening, they graciously provided me with supper upon request.
Stayed in April 2024
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Reviewed: April 26, 2024
Traveller-mru
Mauritius21 Reviews6 helpful votes8.0“Short Stay in Cape Town”- • Leisure trip
- • Solo traveler
- • One-Bedroom Apartment
- • Stayed 2 nights
- Request for a late check-out, I totally understand if the hotel is full, it is subject to availability but if the hotel not busy at at all or few arrivals or no arrival in the same room, would have appreciated a Free Late check out as a gesture until like 2pm.
- Stayed stay Fountains Hotel on a few occasions. - The nice upgrade from a One Bedroom Apartment to a Two Bedroom Apartment on the 11th Foor with a nice biew - Breakfast was good with different option. - The location in CBD and walking distance to Long Street and other places.
Stayed in April 2024
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Reviewed: April 19, 2024
Crafty25
United Kingdom19 Reviews6.0“Disappointed”- • Leisure trip
- • Family with young children
- • Three-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
I found the staff somewhat rude on arrival. We were a tired family with small kids and some friendliness would have gone a long way. We really struggled to find the car park, some instructions in the welcome email that was sent out before we arrived would have helped. Also the car park charges were more expensive than what was stated in the welcome email! Overall I was really looking forward to the hotel and just found myself disappointed. Not sure I'd go out my way to stay here again.
Well located
Stayed in March 2024
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Reviewed: April 15, 2024
Ghebremedhin
South Africa1 review8.0“all”- • Leisure trip
- • Group
- • Three-Bedroom Apartment
- • Stayed 2 nights
all
everything good
Stayed in April 2024
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Reviewed: April 14, 2024
Samantha
South Africa8 Reviews8.0“Comfortable stay in central location. Friendly staff.”- • Business trip
- • Solo traveler
- • Express Twin Room
- • Stayed 2 nights
Although there were water-saving measures in place, it was disappointing to see that when I returned to my room at the end of the day, all the lights had been left on by the housekeeping staff. Perhaps they need training. If it's 'procedure' for them to leave the lights on, then perhaps this needs to be re-looked by management. It was also disappointing that there was only creamers and no milk (not nice with tea!).
It was good to see measures in place to conserve water.
Stayed in April 2024
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Reviewed: April 9, 2024
Prince
South Africa7 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 4 nights
- • Submitted from a mobile device
The back entrance, which is supposedly the entrance where the reception is situated, it is dodge on that side but the front of the hotel is fine I guess. The breakfast options for the buffet can be elevated a little bit more. For instance, they had a potato and onion mix which was served, this didn't make sense for me. I'll give their breakfast offering a 7/10.
Cleanliness of the rooms. Ease of access to transportation.
Stayed in April 2024
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Reviewed: April 8, 2024
Jafta
South Africa4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
Size of the 1 bedroom apartment too small
Stayed in April 2024
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Reviewed: April 7, 2024
Pau
South Africa1 review8.0“Really enjoyed the stay. Great to be so close to the start of the Cape Town Cycle Tour”- • Leisure trip
- • Group
- • Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
I did not eat at the hotel
Stayed in March 2024
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Reviewed: April 6, 2024
Gary
United Kingdom11 Reviews7.0“My 4th visit and rooms offered not what I expected and not to previous standard.”- • Leisure trip
- • Solo traveler
- • Express Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Had to change rooms twice because of outside noise. I will return.
I’m a regular visitor and the reception staff are great.
Stayed in April 2024
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Reviewed: April 2, 2024
Tparks
South Africa9 Reviews6.0Pleasant- • Business trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Shower room not user friendly. Need to install guard rails as well as holder for soap. Beds need to be replaced and towels still had stains on. The air-con need to be upgraded and requires remote handsets. The hotel need a demarcated location inside the hotel close to bar area to allow those guests who do smoke peace and safety
Close to all amenities, shops and transport services. Friendly and professional hotel staff. They actually very helpful and good.
Stayed in April 2024
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Reviewed: April 2, 2024
Boineelo
South Africa4 Reviews1 helpful vote8.0“Feeling of being home”- • Leisure trip
- • Travelers with friends
- • Express Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
We requested an iron only when I called for the second time that is wen it was brought to my room.
Cleanliness of the hotel and comfortability of the beds. The restaurant staff was very friendly always willing to help.
Stayed in March 2024
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Reviewed: March 30, 2024
Thula
South Africa2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Three-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Slow wifi
Breakfast was good
Stayed in March 2024
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Reviewed: March 27, 2024
Frank
Australia27 Reviews1 helpful vote6.0“Property met our requirements but as I said it was tired.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
Room safe was insecure, I could pick it up and walk around with it. Lifts were inadequate, not all in use. Building was generally tired.
Location
Stayed in March 2024
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