Reviews of Good and Proper Guest Lodge

Nothing

The status of the beds was very bad

I recently stayed at Good and Proper Guest Lodge for business purposes, and my experience was disappointing from start to finish. The staff was not welcoming at all and displayed a lack of professionalism throughout my stay. One of the major issues I faced was the constant problems with gate access. Each time I returned after conducting my business, I found the gate locked and had to wait for more than 40 minutes to gain entry. This was incredibly frustrating, especially since there was no one available to attend to the gate during those times. I often spent nearly an hour outside waiting, which is unacceptable for any lodging, especially when guests have scheduled commitments. The unwelcoming atmosphere and the inefficiency of the gate system made what should have been a simple stay a stressful experience. I would not recommend Good and Proper Guest to others, as the service was simply inadequate and poorly managed. Not to mention that scamming part if you pay online on booking.com there will ask you to pay again in cash claim that there didn't see your payment, regardless of receipts, booking reference etc.

I recently stayed at Good and Proper Guest Lodge and had an incredibly frustrating experience. I booked my stay through Booking.com and made an online payment, for which I have all the necessary evidence, including the booking reference and receipt. However, upon arrival, the staff insisted that my payment had not gone through. To my shock and disappointment, they demanded that I pay in cash, insisting that I owed 750 ZAR instead of the 500 ZAR that I had already paid online. This felt like an attempt to scam me, and the whole situation was handled very poorly. Throughout this ordeal, I faced unprofessional behavior from the staff. I was called names and accused of being a thief simply for trying to resolve a payment issue that clearly wasn't my fault. This harassment lasted throughout my entire visit, making me feel uncomfortable and unwelcome. Eventually, I left the lodge to find alternative accommodation. After I departed, the online payment was confirmed on their end, but by then, I had already experienced undue stress and disrespect. I would not recommend this lodge based on my experience. This place lacks professionalism and customer service, and I would advise potential guests to look elsewhere to avoid similar issues.

Nice and clean the staff very friendly.

The room during winter it's cold a heater will do

I Booked a room a week or two prior for my mother because she had a marathon the next day… When she arrived for checking in… The staff told her all the rooms are full and her booking was cancelled… No communication was sent and when we call the Landlord, she doesn’t respond or pick up… sent her messages about my refund… Nothing

There is nothing that I liked because my booking was cancelled by Good and Proper Guest Lodge

No response on my communication regarding my refund because I tried to call the establishment but no answer.

The location is good

The lady who checked me in could not speak english properly which caused a misunderstanding regarding the three different keys she gave me for our room.

Cleanliness and staff were extremely friendly

Some two unruly people late in the night making noise after 10h00 p.m. when everyone was sleep and resting (most of us were running the marathon the following day).

There was too much noise from the other room, I couldn't sleep properly and I had a race to run early morning

The area was quite and proper and facility itself was okay

The toilet seat was broken/missing, there was alarm noise next door from around 6 until past 9 when we left. The wifi signal was very weak

lovedo them Tomorrowland too many

Love you,, too Babesia loved it them Tomorrowland too much babe

Booking canceled without any proof, feedback, or written communication from the guesthouse. Had to book other accommodation in a hurry.