Most facilities needed maintenance like the pool and the kids jungle gym

It’s nice and quiet , I loved the privacy and views

Stayed in May 2025

-No network; No WIFI in our Chalet..WIFI networt its only at the reception(U have to travel to next to reception;+/-200m away) -No TV;heater and extra Blankets in our Chalet house... -There was no disaster/Evacuation plan and Map of other entertainment around ;other than the Lush Horizon Lodge in the room. -Location is not easily reacheable;(Google Map/GPS keeps on instructing u to turn where there is no way to turn) -The road was very bad( I guess it was due to heavy rain from during the week)

-There is peace of mind; -Good outing for family and 4 kids;very accomodating; enough space in our Chalet house.. Good attitude;friendliness and welcoming from the staff.. -Good natural environment...

Stayed in May 2025

The flies and the fact that there’s no network and WiFi in the shaley

On the bookings all the rooms were advertised with white bedding but when we got the they had brown with colours bedding, but after requesting what I saw on the internet, they never gave me had time but they had changed. I was so excited about how they juggle the situation.

Stayed in April 2025

Nothing there's literally nothing to not like

Everything incredible place

Stayed in May 2025

Nothing to complain about, honestly. But the road leading to the lodge are a bit not in a good shape

Chantel made us feel at home. She is a very welcoming person and we really enjoyed our sta

Stayed in May 2025

There's was no TV in the room

Everything, I really enjoyed shem, Chantel you're the best

Stayed in May 2025

We expected hearted pool it was not there,network was totally failure

The activities

Stayed in May 2025

There are no towels in bathrooms, Dirty blankets and bedding Dirty rooms No A/C or fireplace You need to go outside in the cold, next to the reception for wifi.

Nothing

Stayed in April 2025

The road

The welcoming and the we were given attention and attended to

Stayed in April 2025

Needs little repairment with new tools , internet was little challenging, but the stuff is accommodate us nicely

The location little hard to reach but the environment is worthy, me and my kids enjoyed alot

Stayed in April 2025

The facility was nothing like the foto's on booking.com. The place was neclegted, no water, at first, no warm water, no towels, no cellphone coverage or wifi, no lights outside the chalet, staff couldn't answer easy questions like what's on the menu, provision of towels or coffee station. Facility was not yet ready to accommodate guests!

Deer around the chalet.

Stayed in April 2025

There's no network

Stayed in March 2025

My concerns and distaste was the party that went on till 1:30am from Friday night. The music was too loud, the people at the party were very drunk and we're not guests but rather staff. We couldn't sleep so we thought we could play pool but the staff had taken the pool table and we had to leave. There were small children in the bar and as we sat and watched there were more and more people coming to the party and they were from outside. My boyfriend and I decided to go back to our chalet as we didn't like the behavior of the men towards myself and decided to leave before there was any problems. That set us off the evenings becoz it was not a pretty or welcoming site. The staff was even making use of the kitchen but it was not opened to the guests. The facilties that are advertised were not available. The pool was not filled and the heated pool was not turned on. There was nothing to do if we had brought our kids. There were insects continuously falling from the thatch roof onto our bed. And spiders that bit my boyfriend a few times. There was too many flies that we could not control and even when we were eating. Non of the activities that were promised were actually available. But for me it was not having the heated pool to swim in. Chantal did try her best to make us as comfortable as possible but I feel like we didn't get was we paid for. The roads were terrible and we scraped our car quiet a few times and some roads were water logged and the terrain damaged our suspension. There needs to be something done for easier and safer access to the lodge. I would not use my car again to a place like this.

The host Chantel and durong were amazing. The breakfast was well catered. The environment was amazing. We had everything we needed. Having such a warm host made our stay memorable and made us feel like we were with friends. Chantal was a host that we never experienced before. She was always adding her personal touch that made us feel like family rather than guests. Durong went the extra mile with the personal touches that I've never experienced before. We were really sad to leave.

Stayed in March 2025

The experience of this hotel is very good. We spent two unforgettable nights here. The manager arranged rooms close to each other for us. The bedding in the room and the towels in the bathroom are all new. The most important thing is that there is a smart toilet in the bathroom. The breakfast is also a British breakfast. During the BBQ in the evening, the manager sent everyone fruits and salads, arranged a party in the evening, and specially arranged security patrols.

Stayed in March 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in April 2025

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Stayed in July 2025

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Stayed in August 2025

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Stayed in May 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025