Reviews of Modern Retreat in Waterfall Midrand with Pool & Restaurant
2 Mushroom Road, 1686 Kyalami, South Africa
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Reviewed: 7 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewIt was very clean and comfortable ❤️
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewPLace was sparkling clean and very modern. Great location and very secure.
I dont have any dislikes
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewEverything about the place was good.
Not putting the hands wash on the bathroom.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewWell located, pleasant but limited communication between our host via WhatsApp. but that is where it ends. The worst booking.com accommodation I have ever booked. From receiving WhatsApp’s at 1:15 am from host. Taking up-to 10min to gain access to the complex, having to rely on access codes and asking for them and digging in a brick wall next to a fire hydrant to retrieve keys. that is only the tip of this stay. Complex over build and crammed full. Screaming children whilst you trying to work or relax. Same with slamming doors, people revving vehicles and screaming. People smoking joints outside our windows stinking up the whole flat very single day. Saturday was the worst with multiple screaming matches breaking loose. wow just wow. And Yet there is still more to come.
No Key box just a hole in the wall!!!! Front door doesn’t open fully so had to do a jigsaw puzzle getting our bags in. First appearance seemed fine. then it started. Dirty head board. someone else’s hair in the bed, super dirty and semi broken couch. broken tv remote - no Welcome note to say how the tv works, wax or something on the bed throw. By now it is pass 8pm. open the fridge expecting at least a 500ml bottle of water. NOTHING. the property is advertised as having a luxury restaurant on premises. No white wine only R450 bottles of red. No sparkling or still water just tap. Prawns was ok but the steak nearly uneatable. But we pushed on as this is our first night after a very long day Decide to have a shower and go to bed. shower doesn’t drain and pools up over it flows. Curtains not even hung properly. Then every traveler’s worst nightmare- the shittiest bed I have ever encountered. Felt like a plank across the bed digging into your hips. It. This sounds made up but I can assure you it is not. unfortunately our work schedule didn’t leave us with any room to find alternative accommodation nor did I feel like loosing my hard earned money. so we stayed. as the weekend rolled into Friday even more screaming children. had to leave and conduct business in the car! If you looking for a overpriced better looking with cheap fittings backpackers where you can smoke a joint with your fellow complex mates and talk about revving vehicles this place is for you. Rather stay in one of the outlaying areas for the same and receive proper guest treatment with water, hand soap and a proper space where you feel comfortable
Dear Aletta, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. Guest satisfaction is our top priority, and we take your concerns seriously. We are addressing the cleanliness and maintenance issues you mentioned with our team to ensure they are resolved immediately. We also recognize the importance of clear communication and seamless check-in, and we are working on improving our processes to prevent future inconveniences. Regarding the noise and disturbances, we understand how frustrating this must have been. While we strive to maintain a peaceful environment, we will engage with the complex management to address these concerns and improve the guest experience. We appreciate your insights, as they help us improve, and we would love the opportunity to provide a much better stay if you choose to visit again. Please feel free to reach out directly if there is anything else we can do. Warm regards,
Dear Aletta, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. Guest satisfaction is our top priority, and we take your concerns seriously. We are addressing the cleanliness and maint… Show more
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe area is quite.
No dish cloth
Dear Malebo, Thank you for your feedback and for staying with us! We’re sorry to hear that you couldn’t find the dishwashing cloths. We provide all necessary cleaning supplies and kitchen utensils, which are stored in their designated places. We’ll make sure to highlight their location more clearly for future guests. We appreciate your input and hope to host you again soon! Best regards, COOL MODERN RETREAT
Dear Malebo, Thank you for your feedback and for staying with us! We’re sorry to hear that you couldn’t find the dishwashing cloths. We provide all necessary cleaning supplies and kitchen utensils, which are stored in their designated plac… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewLoved my time here! Comfortable bed, and beautiful views. Great value for the price. Modern amenities, Clean rooms, but limited amenities like hand soap. The Wi-Fi connection was strong & reliable.
A few minor navigation challenges, particularly when returning to my room after exploring the surrounding area. Initially, it was easy to get turned around and accidentally enter adjacent properties. However, after getting familiar with the layout, it became easier to find my way. Despite this minor hiccup, it didn't detract from my overall enjoyable experience at the property.
Thank you for your thoughtful review! We’re so happy to hear that you enjoyed your stay, from the comfortable bed and beautiful views to the strong Wi-Fi and modern amenities. We appreciate your feedback about the hand soap and will make sure to improve on that. We understand that navigating the estate can be a bit tricky at first, and we appreciate your patience. Glad to hear it became easier over time! We’d love to host you again for an even smoother experience!
Thank you for your thoughtful review! We’re so happy to hear that you enjoyed your stay, from the comfortable bed and beautiful views to the strong Wi-Fi and modern amenities. We appreciate your feedback about the hand soap and will make su… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewThe owner was very friendly. There was a double booking for the place but I was able to get my refund immediately.
Never got to see the place
Thank you for your understanding and kind words! We sincerely regret the double booking issue but are glad we could resolve it quickly for you. We’d love the opportunity to host you properly in the future so you can experience the place firsthand!
Thank you for your understanding and kind words! We sincerely regret the double booking issue but are glad we could resolve it quickly for you. We’d love the opportunity to host you properly in the future so you can experience the place fir… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewCleanliness
Nothing
Thank you for your review! We’re so glad you appreciated the cleanliness of the space. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewThe property is clean and well kept
Thank you for your kind words! We’re thrilled that you loved everything about your stay and found the property cozy, clean, and secure. We’d be happy to host you again anytime!
Reviewed: 25 November 2024 · Stayed in November 2024
Verified review