The housekeeper could have cleared away cups and glasses and cleared the dustbins instead of just making the bed . She just hung around on her phone waiting for us to vacate the room in the morning

The rooms very comfortable , the staff were helpful ( the housekeeper was absent for the most part and never really did anything except make the beds ) the game rangers were excellent

Stayed in July 2025

Nothing

Spacious and clean

Stayed in May 2025

see above

breakfast was great. Dinner was slow Leaving Mongena was a headache because of the stupid levy per person, that was annoying and took so much time, should be added to account to save time, having to download app and then the payment method was problematic , my guests were not happy Also asked for a specific ranger a week before and when we got there didn't get him, was disappointing

Stayed in April 2025

The menu needs to be carefully reconsidered or else chefs sent for training, all of the fish or vegetarian dishes were disappointing. It appears the kitchen staff are more comfortable with pub grub type food which they do very well, but for the price you do expect some level of fine dining.

The staff are absolutely amazing, from the welcoming staff/porters, to description, bartenders, waiters, ground staff everyone was incredible.

Stayed in April 2025

No negative comments at all, it was all magical.

Phenomenal. Erin our guide was so passionate and knowledgable, the animals we saw were incredible. The lodge itself was beautiful - extremely clean and the staff couldn't have been friendlier! 10/10 would recommend in a heartbeat

Stayed in March 2025

Rooms are 3 star need bitta work and very noisy can here everything from room beside you

Staff very friendly, food in the the kingfisher reasturant was lovely, game drives short but very good expecially the evening drive.

Stayed in October 2024

Would have loved to go on the sunset cruise - however, was not available as game drives were full.

Erin, our ranger on the game drives was really exceptional.

Stayed in August 2024

The rooms are outdated and maintenance not up to standard.

Location. Animals at the lodge. The meals were great. Game drives awesome.

Stayed in August 2024

Nothing not to like at Mongena.

Friendly staff, they all made us feel very welcome. Zebra, Nyala and Impala walking around between the rooms was an extra bonus. The game drives are wonderful. Rene our guide was very knowledgeable. We will definitely request her as our guide next trip.

Stayed in August 2024

all was exceptional except the bed - uncomfortable mattress

Excellent location… friendly and helpful staff.

Stayed in August 2024

The hotel itself was wonderful. The breakfast, lunch and dinner options were great and the alcohol prices were very cheap. Our room and the location exceeded all expectations. Each of our game drives were amazing, Stefan was superb at explaining everything we came across and kept us all entertained during the chilly mornings.

Stayed in July 2024

N/A

We enjoyed our game drive with Luke. Our waiter was excellent made sure we ordered and were ready for our game drive at 8pm.

Stayed in April 2024

Structured game drives, sunset cruises and bush walks were amazing. Clean, comfortable and upmarket accommodation. The food was plentiful and divine. Service was excellent

Stayed in April 2024

All the Staff where outstanding especially the restaurant staff

Stayed in April 2024

That we didn't stay longer!

Staff at Mongena are well trained and extremely welcoming. The rooms look newly renovated and very comfortable beds. There are a few finishes not complete, for example no towels or rails in the separate toilet. The food was delicious. Our game drive and our ranger, Charl, were just simply the best. We saw lots of animals and birds and learnt a lot about the wildlife there.

Stayed in March 2024

Food wasnt great. had fish and vegatarian options

Game drives and accomodation were great. Staff very helpful. Will definitely be back.

Stayed in March 2024

Nothing

We had the most beautiful room with an amazing view. The food was delicious and the game drives spectacular!

Stayed in March 2024

We did not get the refund of the extra room we had to cancel on the spot, no communication yet about it

Stayed in March 2024

Could not stay longer

We got Married there 9 years ago and visited 8 months ago and on our return for our Anniversary this year they had redone the family rooms and it is above standard and amazing

Stayed in February 2024

I didn't like that i couldnt take my 1 year old baby on the included safari trips and had to pay a private drive that was expensive for three persons

Stayed in December 2023

Upgrade the facilities to be more modern ,

Location was convienetely close , facilities could be upgraded to be more modern , the rest was superb , service was superb , staff were superb

Stayed in January 2024

The shower water pressure was too low

The great service from staff, view of animals upon waking up and food.

Stayed in January 2024

we did not get the table we reserved but this was made up with a birthday wish from the staff for my wife whose birthday it was on the 2nd day of our stay and i enquired about the availability of Venison which was not on the menue and i promptly was offered Ostrich for dinner

it was excellent and the location perfect

Stayed in December 2023

Best game drive ever, exceptional food, we will be back

Stayed in November 2023