Reviews of No 5 on Franschoek
5 Franschoek Lane, 2191 Northdene, South Africa

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewAbsolutely fabulous - comfort, facilities, staff was best we've experienced in a long time & we travel a lot. Breakfast was superb & garden surroundings very pleasant. A real gem of a place.
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe location was great. The room itself was spacious and well maintained. The bathroom was great and the bed was very comfortable and we slept really well.
The security door was a bit hard to lock and unlock. It wasn’t the worst it just could have been a little better.
Thank you so much for taking the time to write the review, we really do appreciate all feedback. We will definitely attend to the ease of locking the security gate.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewReservation was made and approved when we arrived no one opened the gate . This morning the lady called back and was so rude to me . But they are the ones that have accepted our booking . We asked for a refund and she dropped the phone in my ears and now if I call back she does not answer her phone
Hi, we unfortunately do not accept booking at 10pm at night for security reasons. We are a Guest house and not like a like hotel which operates a 24 hour reception. I'm so sorry but we did not accept this booking.
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewLocation and size
Owner charged me a higher amount versus what I booked on Booking.com
Hi Bongani, thank you for staying with us on Saturday night. We are sorry that your payment was not activated via Booking.com, we charged you the amount advertised on Booking.com as per the screen shot that I showed to you. We allocated you to the smaller type room that you had chosen on Booking.com, we do have larger rooms available as a selection on booking.com. Kind regards Nicki
Hi Bongani, thank you for staying with us on Saturday night. We are sorry that your payment was not activated via Booking.com, we charged you the amount advertised on Booking.com as per the screen shot that I showed to you. We allocated yo… Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewEverything! Mary is so amazing! A very up class suburb. They stay was very nice.
Hi Kitesh, thank you so much for taking the time and writing our review. We really do appreciate all feedback given. We look forward to welcoming you back really soon. Kind regards Nicki
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in July 2024
Verified reviewThe staff were very friendly and helpful. The room was well equipped especially for the cold winter nights and cold mornings. The room was very comfortable.
Hi Diina, thank you so much for staying with us once again. We really do appreciate all of the feedback given. Kind regards Nicki
Reviewed: 12 July 2024 · Stayed in June 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified reviewThe staff was friendly and very helpful our arrival. The room is private, well equipped and you enter it directly from the garden. It is safe and the parking is on the premises behind remote gate. Nicky was caring.
Thank you so much for staying with us at No 5 on Franschoek. We really do appreciate all feedback.
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewIt was a home from experience.! Loved it and lacked nothing. Friendly and caring. Will definitely return should the need be. Thank you for an enjoyable stay.
Absolutely nothing to complain about.
Thank you so much for taking the time to write our review, we really do appreciate all feedback. Safe travels.
Reviewed: 3 June 2024 · Stayed in May 2024
Verified reviewGreat place, very beauftiful and quietly hidden away.
Loved everything. Quiet and peaceful.
Thank you so much for staying with us at No 5 on Franschoek. We really do appreciate all feedback. We look forward to welcoming your back soon.
Reviewed: 17 April 2024 · Stayed in March 2024
Verified reviewThe place was beautiful. Complete privacy. Cleanliness and beauty at it's best. The staff is welcoming and kind. I will definetly be going back there often.
Absolutely nothing!!!
Thank you so much for taking the time to write our review, we really do appreciate all feedback given. We look forward to welcoming you back really soon.