Reviews of Oubaai Hotel Golf & Spa 4 stars

I booked about an hour before I arrived. The inside and outside rooms were the same price on the website. I booked an outside room, and when I got to the room it had a bad smell, the window was open and they had an industrial blower blowing the air in the room. I went back to reception and explained the condition of the room and asked if I could rather change to an indoor room instead, the receptionist said I had to pay R600 extra to change the room. I found that unfair as the price was the same on bookings.com and I was inconvenienced through their inability to get me an adequate room. I said I would rather cancel the booking and find another hotel. The receptionist said I had to cancel the booking on bookings.com website. I canceled the booking and booked another hotel instead. About 15 min later I got a call from the manager asking why I wanted to cancel, I explained the condition of the room and he informed me that I would only need to pay R300 for the room change. I already had booked the other hotel and was on the way to it, so I informed the manager that I wanted to rather cancel the accommodation. The hotel refused the cancelation and did not refund me. For me it was not about the money as the other hotel I booked in was over R3000 more expensive, I just felt a change of room was the least they could offer for the inconvenience. I was left disappointed in their customer service…I was not upset about the room not being ready, as the receptionist was unaware of the state of the room. I just felt that this was the moment that management should have stepped up and done the right thing and make up for the inconvenience by getting me a room for the same price. I’m even more disappointed that they did not refund the accommodation, as I did my part - I arrived in time and checked in, they were the ones that did not honor the reservation with an adequate room for the price that I paid.

it is old, water leaking on corridors, room not clean, there was not any telephones working

Everything from the time we checked in to the the we checked out was absolutely professional

The room was spacious but there is a lot of contruction going on, the Spa is also closed whch was we knew. I dont think the price justifies the stay. Also it would have been nce to have a sea view unit.

The bath water was luke warm, we complained twice and they kept saying it was hot, I just was not in the mood to fight or argue further.

Calm and quite

A Superb Spot to Spend the night. I was treated like Royalty. The Front of House check in is exceptional. The rooms were preheated on arrival. The beds, bedding, pillows all very clean and super Plush. Room layout, bath, work desk, room service. All fantastic. If you haven't spent a night here, make it happen.

A Fantastic Spot to Rest, explore Nature & hit the course.

Location

Nice lay-out

Bath in room 242 was cracked. Furniture was dirty. Water damage at entrance to room above door. Breakfast staff was terrible. Did not clear table and rude.

My son and a friend had a good time playing golf.

The staff at the main entrance at the booms are very unfriendly. Most of the amenities are closed, cannot use the gym, squash, tennis courts, the pools are empty, very neglected. Staff very unhelpful and unfriendly, food ran out at breakfast, we had to request assistance from staff and the response was would you like to sort it out with a manager, the pates also ran out at breakfast, when plates finally arrived they were heated to the point where I scolded my fingers, when I mentioned this to the staff the response was: "I didn't put it there". The milk in the coffee was sour 2 days in a row, no one was bothered by it when I mentioned it, the housekeeping was rushing us to leave the room before checkout. The sspa was under construction which is one of the main reasons we booked there, we were not aware of this or that one cannot use any of the amenities.

nothing

The worst 4 star hotel we have ever stayed in. The website says 3 restaurants and cable tv in the rooms. In fact, there was one sports bar and no dstv in the room. Although there was no one in the hotel at the time of our arrival and the room was ready, reception insisted that we wait till 15:00 before we could get access to our room.

Good location if you want to play golf.

Hotel in serious need of a revamp. stayed here about 5 years ago and some of the facilities looks like it's stuck in the past...probably only used for bulk golf outings now but looks tired and jaded.

Staff service was good

The spa was closed and there were plumbing problems

Location Extra big beds

We were there for two nights and didn't use much of the facilities so cannot comment on anything negative here.

Relaxing,

Distance to town

Specious rooms. Peaceful.

Very quiet. Hotel needs maintenance and restaurant/ bar improvements

Location and relaxed feel

Very quiet and starting to show signs of deterioration.

Venue and view

Disrespect

Beautiful hotel in stunning estate. The accommodation was great & of high standard. Stunning views of both mountains & ocean.

The water maintenance is affecting the water quality. I was unable to use the bath as the water was very muddy & not 'slightly brown' as stated in the letter provided at the hotel room.