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Reviews of Palm Inn Guesthouse

19 Ngoako Ramatlodi Onverwacht, 0557 Onverwacht, South Africa

#3 of 3 hotels in Onverwacht

Guests' Choice

Review Score

Based on 77 hotel reviews

7.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.7

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    7.8

  • Value for money

    8.0

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Showing 1 - 25

  • Reviewed: May 27, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Normally this time of the year it's cold and I don't know if the Aircon was not effective or what, we really tried but it didn't produce enough heat.

    The room I was allocated was very spacious and clean.

    Stayed in May 2025

  • Reviewed: January 21, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bath room shower was not good it's was cold water only

    Everything was good except the the shower was cold water only

    Stayed in January 2025

  • Reviewed: September 6, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It would be nice to be informed in time that breakfast is not served at the premises, I was asked to go have breakfast 10 minutes away from the premises.

    Stayed in September 2024

  • Reviewed: August 15, 2023

    8.0
    Overall a pleasant stay
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night

    Walk-in access to the next room is via the front parking space power load-shedding

    Staff, shower amenities, dedicated parking

    Stayed in July 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unlimited TV Channels, close to the mall (walkable distance) and friendly staff. I forgot something, when I called they confirmed it's there and promised to keep it safe until I return to pick it up.

    Stayed in August 2023

  • Reviewed: June 29, 2023

    6.0
    Lovely host, just need to upgrade the beds and don't avail room 1 for occupancy due to how close it is to the genera
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cranky bed Stayed in room 1, unfortunately the generator is right by that room! Dont recommend that room!

    Clean Ideal location Back up generator

    Stayed in June 2023

  • Reviewed: June 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was unable to gain access for 30 mins.. nobody was present at 4pm to let me inside. No buzzer. Nobody on premises. I made several phone calls and waited too long. Shame

    Place is OK and staff nice

    Stayed in June 2023

  • Reviewed: May 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Aircon unit did not work and it wat extremely hot.

    Close to all mainstream attractions

    Stayed in May 2023

  • Reviewed: March 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Soap dispensers did not work Toilet topcover is off and need to be stopped manually, otherwise water keeps on running Aircon did not work in room 3, were then moved to another room New cusions on bed needed

    Very friendly and helpfull staff. Room 10 looks good (tiles, overall look) Thx for coffee, etc. Maybe 1x bottle water per guest will be a great idea

    Stayed in March 2023

  • Reviewed: January 14, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Thank you Margaret and Tebogo for making my stay pleasant.

    Stayed in January 2023

  • Reviewed: December 19, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very squeaky and geyser was not working.

    The room was very spacious and clean. And had my own lil braai area.

    Stayed in December 2022

  • Reviewed: December 16, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room 11 had unpleasant smell

    I like the fact that the property is next to the main road and that they have dstv explorer and free breakfast 😊

    Stayed in December 2022

  • Reviewed: December 9, 2022

    7.0
    I enjoyed watching dstv explorer and that the price I paid was reasonable and they offered breakfast
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room 11 had unpleasant smell

    I like the fact that the property has Dstv explorer

    Stayed in December 2022

  • Reviewed: September 29, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No hangers in the closet to hang clothes. We didn't get the room we booked. We booked a room with two double beds and got a room with only one bed.

    Clean. Air-conditioned.

    Stayed in September 2022

  • Reviewed: March 25, 2025

    10
    the rooms are beautiful but the breakfast it's a no no
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    we were told that it's a buffet breakfast, only to find that's its no, the service of the waitress at the breakfast arrears is very poor and they take time to communicate about everything, my husband chicken sausages when we ordered from the menu, but instead they brought chicken fillets without telling us, they also offer 1 type of Yorhurt. there are cats rooming around the eating arrear, can they make sure that in future they remove them, not everyone is pet friendly, the tables didn't have cutlery.

    Stayed in March 2025

  • Reviewed: March 22, 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The tone of the voice during check out time, not able to communicate with English speaking guests.

    Everything else except the reception lady, a bit mean

    Stayed in January 2025

  • Reviewed: December 10, 2024

    4.0
    Bad service
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Firstly, upon arrival to the guesthouse, we called the reception and spoke to a lady we spoke who was so rude. We had to wait outside the gate for 30 minutes because we were misled and told that the gate keys were not on the premises. After eventually gaining access, we both placed our order for breakfast for the following morning. We unfortunately received a wrong order and only one for the two of us. No assistance was provided regarding this mishap despite the lack of proper instructions given to us on ordering breakfast.

    The guesthouse was clean and spacious, and the chef and cleaning staff were friendly.

    Stayed in December 2024

  • Reviewed: October 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The soaps dispenser had nothing, if they can add some that will be appreciated

    The room was very clean

    Stayed in October 2024

  • Reviewed: January 5, 2024

    5.0
    Comfortable rooms, but not clean outside the rooms and pool area , needs more attention to detail.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Noisy other guest, empy beer bottles all over, rooms at the back on rusbish dump. Some of our rooms no toiletpaper, aircon no working in 1 of 7 rooms we booked.

    They arrange breakfast take away packs and good coffee.

    Stayed in December 2023

  • Reviewed: October 14, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice set up. All TV channels. Friendly staff

    Stayed in October 2023

  • Reviewed: July 9, 2023

    10
    Very impressed
    • Business trip
    • Group
    • Deluxe Family Room
    • Stayed 2 nights

    Very clean and neat. Everything was working.

    Stayed in July 2023

  • Reviewed: June 23, 2023

    10
    Wonderful Bravo!!!
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect.

    Everything was amazing. The rooms were neat, comfy, superb and beautiful. The beds were great and the overall cleanliness perfect. The rooms felt like home and I loved the breakfast. It was delicious. The staff ws super friendly and Michelle was a wonderful host. She goes above and beyond to ensure everyone is well looked after. She lifts the image of Palm Inn Guesthouse. We will definetly make it our home away from home.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    9.0
    Excellent each time.
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights

    The hard mattress.

    My one of the few preferred guesthouses in Lephalale. The rooms are always clean and have lovely finishes. The staff is amazing, eager to help, and always with a smile on their faces (ESPECIALLY MY GUY PETROS). I always stay longer each time and I would outright recommend this place to anyone.

    Stayed in June 2023

  • Reviewed: May 8, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was extremely uncomfortable we struggled to sleep.

    Loved the room and that everything was clean and organized well.

    Stayed in May 2023

Showing 1 - 25

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