Breakfast serviceThe

It should be improved, as there were no chefs on site,especially since the hotel is a 4 star

Stayed in July 2025

Breakfast was served at a place where we couldn't properly sit

Stayed in June 2025

Nothing

Very spacious room and good value for money. Staff wonderful

Stayed in June 2025

Waiters

Kamer was pragtig en skoon

Stayed in June 2025

There was a terrible smell in reception and dining area..almost like stale urine...secondly the food in particular the breakfast was oily and smelt like it had been done in old oil...dining room staff ...could do with some training in waitressing

The room was neat and modern ,bed was great...reception staff polite

Stayed in June 2025

All rooms only have large double beds ,no rooms have 2 single bed options. Breakfast was a little unorganized. Late setup and food order took over an hour to arrive. No complementary wifi ....

One of only two quality hotels in Mahikeng. Great rooms and good quality meals. Reception staff were professional and helpful .

Stayed in June 2025

Customer Service at Entry point..from gate entrance to reception and receptionist in attendance...requires serious attention least the collapse of your front desk..

Quietness

Stayed in May 2025

Can an option of fruit salad be made available in future?

Stayed in February 2025

The pool which was the main attarction was not clean, which prevented us from fully enjoying the stay.

The stay was good for the most part and the staff was really helpful..

Stayed in January 2025

Breakfast experience was terrible, we waited for +- 1 hr 45 min for the food, when i asked the waiter if there was fruit salads, yoghurts and toast, she said no. We ended up leaving withoung having brealfast. Even now, we have not be refunded for breakfast nor be contacted by the manager to apologise or let us know when will we be refunded.

The receptionist was very nice and so was the room.

Stayed in November 2024

The place is very chilled...

Stayed in November 2024

There’s only one entrance to the facility shared between the hotel guests and casino as well as bar, very inconvenient for parking as well

Rooms are great, very spacious

Stayed in October 2024

The grounds were not taken care of and the machines is old and lables removed the lack of options in the casino was really bad as a peermont facility i would rate this one the worst

The room and bed was great except for the bags of bricks that was used for pillows

Stayed in September 2025

Not much

Everything

Stayed in July 2025

The staff was amazing and thoughtful. They packed a great breakfast pack for us as we were there for 1 night and had to leave very early for a funeral, they were very warm and welcoming. We were highly impressed

Stayed in June 2025

No heat on the cold days of the month,even have flue from that trip and no wake up call for breakfast of breakfast pack in the morning. They only prepared breakfast twice during the stay

Stayed in June 2025

The hotel has a Casino in the building. I can imagine that it's going to be noisy. They should make that clear when you book.

I booked in. Paid. Told to wait until 18h00. Rooms not clean. Contacted bit later. No room. Must move to Protea. That's fine. Had to pay alot more. Paid twice. Now have the mission to recover money. These people are disorganized.

Stayed in June 2025

The staff didnt assist with carrying our luggage when we checked in and out. The cappuccino cups didnt were the wrong size. There was a loud noise in room 14 that staff werent aware of or could rectify.

that it was close to my work place

Stayed in February 2025

All seem in order

Everything was proper

Stayed in January 2025

1. Food orders are taking long 2. Pool was dirty,even when we asked to be cleaned, it was not,we couldn't swim our entire stay

1. We had friendly, wonderful, helpful staff 2. We enjoyed the food... Every meal was so tasteful 3. Our room was so clean and comfortable,we had aircon,chair and table to enjoy ourselves 4.

Stayed in November 2024

The carpets are old and need cleaning, the parking is far from the rooms, our sheets had stains from previous guests and the duvet was visibly dirty, we called them to change the bedding and my wife had to assist because there were no house keeping staff. The breakfast was horrible, no coffee as their coffee machine was broken, no buffet cold breakfast and could not serve fruit salad because they had no fruit at all. There is no room service , I just did not receive value for my money, they use foam mattresses and their pillows are so hard, it's ridiculous 😑

The rooms are beautiful executive rooms and the staff was very welcoming and pleasant. The dining area is modern and spacious, lovely space

Stayed in November 2024

The low maintenance

The service was poor and not well maintained

Stayed in November 2024

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in June 2025