When coming to the room it was a Wow, it was beautiful . Everything was really nice . I also enjoyed the breakfast

Stayed in September 2025

The other guests were fighting and there was so much noise.. Could not sleep as due to them fighting next door we were quite scared.

The staff was friendly

Stayed in August 2025

Staff were rowdy, disinterested, and lacked customer service skills.

The breakfast was average but I only ate there once. Room and facilities were good. Service from staff not up to hospitality industry standards. The check in and out process was easy (unless the phone rings, you will be kept waiting). The room and facilities in the room was good and matched my expectations. Parking was convenient. I had dinner twice at the bar and that was good.

Stayed in September 2025

Had to request assistance to get aircon and TV sorted.Aircon does not work ,blows air but does not cool.No fridge in room.

NA

Stayed in September 2025

There was no fridge in our room

Good Menu at the restaurant

Stayed in August 2025

Hearing the neighbors. The walls are not sound proofed.

The room was spacious, beautiful bathroom and the hotel is clean

Stayed in August 2025

Nothing

Family oriented staff

Stayed in August 2025

Location

Stayed in June 2025

Every was perfect except for the fact that there are only satellite channel

Receptionist and the security guards were so friendly and helpful

Stayed in July 2025

Access card to parking not working

Stayed in August 2025

Had a terrible experience whereby guests where fighting outside just below our room. From 2am right until 4am this was going on and we couldn't sleep , your security needs to be more decisive in conflict resolution and remove the transgressors. Also it seems like the person causing the ruckus was a prostitute that a guest brought into the Hotel , this is not good for your business

Breakfast was good , the variety on offer is great Try to cater for vegetarians , maybe soya sausages Please provide satchet coffee as the filtered coffee is not good

Stayed in August 2025

You could bring in a lesser fee for the buffet for a single person

No breakfast, a little car from the mall to walk

Stayed in July 2025

No fridge in room or enough water.

Lovely rooms. Spacious and clean.

Stayed in June 2025

The toilet and shower in one was strange

Very comfortable rooms

Stayed in July 2025

When travelling with kids an updated tv would be nice. The channes on tv are very limited. The bedside lamps were not working

Breakfast was great

Stayed in July 2025

Nothing.

The rooms are nice .

Stayed in July 2025

Good

Stayed in July 2025

The furniture and air conditioning were old

Loved the view from the room and the staff were very friendly and helpful

Stayed in July 2025

The furniture in the room needs a bit of an upgrade.

The room was clean and the bed very comfortable. The linen and towels were clean as well.

Stayed in July 2025

outside noise from racing cars at night. it was quite disturbing. It is located next to busy road hence the noise. everything about the hotel is beautiful. if only there was a way to block out the noise

Location is closer to the gateway mall, you can walk to the mall. the rooms are big and well decorated.

Stayed in July 2025

My wife ordered room service from the restaurant. The food gave her and her sister food poisoning. They were sick all night. This was not on as my wife is pregnant. The breakfast buffet was good, however the waiting staff was a tad bit absent minded. She ordered for 5 roses, she got rooibos. She asked for a takeaway box and never got it for her slice of cake. A while later she asked somebody else and they eventually got it done for her. Sometimes a waiter was nowhere to be spotted. It was those little things that take up time that we sometimes don't have.

The receptionist and front staff were wonderful, warm, friendly and helpful. They made us feel welcomed and at home. They were clear on all the information we required

Stayed in July 2025

Their drinks prices were ridiculously expensive. I paid R130 for a double Jameson. A 500ml water was R40. Dont mind paying but be reasonable! My children ordered dessert from room service, a piece of cheese cake took an hour and a half to be delivered, my son's waffle never arrived. They seemed short staffed in the eating area.

The hotel is centrally situated, easy to find and the staff were very friendly. The room was lovely, security was great. Really nice idea that you park on the same floor where you are staying, quick and easy!

Stayed in July 2025

Great location, looks like the images and it is worth the money

Stayed in July 2025

Excellent value for money

Stayed in July 2025