Reviews of Red Square Home

The staff is helpful and attentive

What I booked and what I got were different... On the app, the honeymoon suite with upstairs viewing was what I saw and when we got there, it was a little room that I hadn't seen on the app. A bit disappointing; however, we managed to make the most of the stay.

The lady was very welcoming

The microwave had rotten pap that made the room smell funny

Quiet

It near to Hospital Kloof Safe

Old ,out dated Noisy , downstairs

location for our purpose was perfect Breakfast x 1 was good

generally the uneven service of parking to room - the angle for somebody that is a little unstable on the legs the step at entrance much much to high, had difficulty to manage,

Nothing

The place was filthy. Dirty dishes were left in cupboard with pie pieces in. There were also dirty dishes in the sink. We had to ask them to please clean it. Floors were so dirty, our feet had a layer of dust on. There were ants everywhere. The bedding wasn't fresh. There was no hot water, we had to shower in cold water. and the so called cutlery was atrocious. We had to ask for teaspoons to make coffee. The front door we had to use force to close at night, to try and lock. The tenants of the house had some type of fight the night, and a woman was crying and shouting. We had to ask for a full roll of toilet paper. We arrived at 13.55, and the woman said we were too early. The keys to our room was only given hours later, as they had apparently misplaced them. No coffee and tea was available in the unit, although it was supposed to be a self catering unit. I would really recommend booking.com to remove this place from their listing. The worst experience my husband and I have had with an overnight stay. We chose the place as I had to be in Kloof hospital for a procedure on 18 March 2025. If it wasn't for my medicine I had to start drinking, we would have left and try to find other accommodation. Really bad bad place this. Truly disappointed.

room not serviced daily, I had to request, Linen not changed for 5 days I was there

management need training

I enjoyed mama Agnes and her stuff company they were friendly

Sharing

Mother made the stay really a lovely 🥰 experience, loved the glass roofs the pool really nice 👌 me and my partner really enjoyed the stay see you soon 🔜.

Nothing

The head chef is the most nicest person I have ever met at a guest house. Considerate and loving

Gate scratched my car

Salt of the earth hostess. Breakfast was delicious. Thank you dear Agnes. Great location only about 5 minutes drive to the Sunbet arena for concerts. Bed was super comfy.

Room fridge wasn't plugged in when we arrived so we couldn't use it for the drinks or the food that we brought. Only coffee was provided in the room but would like a small milk waiting in the fridge to welcome us. Another reason to have the fridge plugged in for our arrival. Some Rusks in the room would be nice. Had to ask for a hand towel for the bathroom Was given two towels but ladies like two towels each so if a lady is the guest, please provide two towels. One for the head and one for the body. We men only need one towel usually. Room curtains need blackout. The room faces North so the room was bright as day from very early. We didn't get back from the concert until midnight so was not easy to get woken up at 5.30. Hook on back of bathroom door is needed as well as in the room to hang up coats etc. After making us our delicous breakfast, the lovely hostess left the house without saying goodbye or thanking us for staying. Stepping out of the room to go down to breakfast is dangerous. The top of the stairs is in the dark and there was a big step down from the room level. There is a sensor light but it doesn't illuminate the alcove where the bedroom door opens to. Agnes must put a light at the top of the staircase. It was a bit noisy early in the morning from downstairs happenings.

Location and cleanliness of bathroom

Intercom was not working at gate and left us stranded for more than 10 minutes, there was no key for the inside door nor any burglar bars, nor hairdryer, hence the reason why we did not stay the night.

We had a good 1 night stay. Agnes was an absolute darling, she really takes care of her guests and the breakfast she made us was really good :)

It would be nice if there were toiletries in the bathroom and maybe some water in the fridge