Reviews of The Riverside Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
10 Kenneth Kaunda Drive, 4065 Durban, South Africa
#41 of 100 hotels in Durban
Guests' ChoiceReview Score
Based on 524 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.0
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Facilities
8.5
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Staff
8.8
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Value for money
8.5
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Free Wifi
8.8
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Reviewed: August 31, 2025
Mnguni
South Africa14 Reviews9.0“Some of breakfast was cold like eggs n sauges”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Cleaners and the place was lovely n quite
Stayed in August 2025
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Reviewed: August 27, 2025
Asoka
South Africa7 Reviews9.0“Overall, my first choice has always been Riverside. What's the business centre?”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
Shower causing water to puddle
Food was always great. Room was clean. Shower did not drain well
Stayed in August 2025
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Reviewed: August 20, 2025
Nkosinathi
South Africa16 Reviews9.0“Excellent, wonderful and pleasant”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was ok
Good value for money
Stayed in August 2025
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Reviewed: August 18, 2025
Veena
South Africa39 Reviews4 helpful votes9.0“well worth the stay”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 2 nights
The service and kindness The breakfast The daily weather report stood out - excellent
Stayed in August 2025
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Reviewed: August 5, 2025
Thobekile
South Africa4 Reviews7.0Good- • Business trip
- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
The shower door was wabbling (not fixed) water from the shower was all over the floor, which was slippery and was not safe.
The room was clean and comfortable. Breakfast was also good.
Stayed in August 2025
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Reviewed: July 28, 2025
Thobekile
South Africa4 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
TV and telephone was not working
Stayed in July 2025
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Reviewed: July 27, 2025
Sammaps
South Africa18 Reviews1 helpful vote8.0“Always neat and tide close location if you around durban and breakfast is always good”- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything always clean
Stayed in July 2025
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Reviewed: July 21, 2025
Veena
South Africa39 Reviews4 helpful votes9.0“Comfortable short stay”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No complaints
Location
Stayed in July 2025
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Reviewed: July 20, 2025
Liezel
South Africa6 Reviews2 helpful votes9.0“Mother with 2 kids”- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location, clean, safe, friendly staff.
Stayed in July 2025
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Reviewed: July 13, 2025
Nkosinathi
South Africa16 Reviews9.0“Wonderful. Good value for money and comfort”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Security at the front gate. Not the most friendly person
Staff and their willingness to best accommodate me and my needs
Stayed in July 2025
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Reviewed: July 6, 2025
Bukelani
South Africa45 Reviews11 helpful votes7.0“While The Riverside Hotel has always been one of my preferred places to stay in the city due to its great location and g”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Unfortunately, this time around my experience at the hotel was disappointing. We were allocated a room that had clearly not been properly cleaned or checked prior to our arrival. As soon as I entered, there was an unpleasant smell. Upon inspecting the room, I discovered that the fridge was unplugged — and judging by the condition inside, it had been that way for several days. Mould had developed inside the fridge, and the resulting odour affected the entire room, making it very uncomfortable and difficult to sleep. What frustrated me the most wasn’t just the condition of the room, but the slow response from the hotel staff and management. There was a noticeable delay in assisting us with reallocation, and worse still, no one from management contacted me promptly to acknowledge the issue or offer an apology. A simple check-in call to take accountability or reassure us would have made a difference, but it never came. For a hotel of this standard, I expected much better service recovery.
The Riverside Hotel is truly one of the best hotels in the city. You won’t regret staying here! What I really appreciate is its central location — it’s close to several communities, making it very convenient for someone like me who is based in Durban. The accessibility and vibrant surroundings are exactly what I look for in a hotel. Except a bit of an incident took place this time around!
Stayed in June 2025
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Reviewed: July 1, 2025
Bp
South Africa12 Reviews2 helpful votes8.0“Relaxing quiet stay”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Shower/bath combo crampy and switch not working
Breakfast was delicious and the room with it's amenities was superb.
Stayed in June 2025
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Reviewed: June 17, 2025
Naushida
South Africa7 Reviews1 helpful vote7.0“Good”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location and shower heads were good.Very hot water.
Stayed in June 2025
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Reviewed: June 14, 2025
Denise
South Africa7 Reviews7.0Good- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
There was an awful lot of noise coming up from Hops. The hotel hosted many runners for the Comrades who went to bed early and the noise was not controlled til after 22:00.
Very comfortable accommodation, good restaurant, staff very helpful and pleasant.i could use the shuttle to save me driving and having to find parking. The kitchen very kindly served the runners breakfast at 01:00 so they could catch their transport to Pietermaritzburg.
Stayed in June 2025
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Reviewed: June 10, 2025
Benjamin
Botswana3 Reviews2 helpful votes7.0“Was an excellent stay for me”- • Family with young children
- • Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
Only manager to get one room
Closer to my comrades activities start and finishe
Stayed in June 2025
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Reviewed: June 5, 2025
Charl
South Africa3 Reviews9.0“Was awesome and just what we needed”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing disappointed me
Breakfast was awesome and even catered halaal for me and my girlfriend. Weather man was awesome friendly and ever willing to help
Stayed in May 2025
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Reviewed: June 1, 2025
Ncumisa
South Africa27 Reviews6 helpful votes8.0“THE RIVERSIDE IS AMAZING BUT…”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
The beds may be due for a change. They are hard and you can feel they have been around the block a few times
The Riverside Hotel is beautiful and very clean and the staff is very professional and friendly! Breakfast was amazing too.
Stayed in June 2025
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Reviewed: May 27, 2025
Sharnel
South Africa42 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
There was nothing I can pinpoint regarding my stay or the hotel itself. The hotel is ageing and needs refurbishing which they are doing.
Location and convenience to nearby outlets. Pleasant staff.
Stayed in May 2025
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Reviewed: May 13, 2025
Louise
South Africa1 review7.0“Pleasant stay, will come again”- • Business trip
- • Group
- • Standard Double or Twin Room
- • Stayed 2 nights
Broken bed side table
Breakfast
Stayed in May 2025
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Reviewed: May 12, 2025
Nkosinathi
South Africa16 Reviews9.0“Wonderful, enjoyable. Will return soon”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Towels in the bathroom were not fresh towels. One had a clomp of hair on it while it was still neatly folded
From arrival until departure the staff were great! Facilities were great and clean
Stayed in May 2025
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Reviewed: May 8, 2025
Ash
South Africa20 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Family Room
- • Stayed 2 nights
nil to report
all very satisfactoy, room was clean and facilities was great.
Stayed in May 2025
-
Reviewed: May 3, 2025
Busiswa
South Africa9 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 7 nights
- • Submitted from a mobile device
Our room had cockcroaches
The staff were so nice
Stayed in May 2025
-
Reviewed: April 29, 2025
Aleida
South Africa33 Reviews3 helpful votes8.0“Good Stay”- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 3 nights
- • Submitted from a mobile device
We arrived approx 2 hours after check in time and our room was not ready. The reception staff said the floor was wet and that we should wait. We were just left there in the middle of reception with our luggage occupying the middle of the floor without any direction on what to do next, no definite answer, assistance, guidance, help - just nothing. Just ignored and left hanging. After we asked twice with no result or outcome and finally requested the managers assistance, we were given our room keys. The booking was done months ago and paid. This ordeal spoiled our arrival we were looking forward to and not sure if we will return in future.
Central location. Clean and modern. Lovely shower. Spacious rooms.
Stayed in April 2025
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Reviewed: April 28, 2025
Lorraine
South Africa32 Reviews2 helpful votes9.0“Clean comfortable with friendly staff. Great breakfast and value for money”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
Na
Clean and comfortable. The Riverside Hotel was a welcome relief after having had a bad experience at another property. Staff was friendly and welcoming
Stayed in April 2025
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