Reviews of Santa Lucia Guest House 4 stars
30 Pelikaan Street, 3936 St Lucia, South Africa
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Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat Host, Great location
Thank you for your review! We are a bit disappointed to see the 5 rating for cleanliness. We tried our best to accommodate you and even upgraded you from our triple room to our Family room as well as the extra double room for your daughter. We will take your review in consideration to improve our service.
Thank you for your review! We are a bit disappointed to see the 5 rating for cleanliness. We tried our best to accommodate you and even upgraded you from our triple room to our Family room as well as the extra double room for your daughter.… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewClean room, fab breakfast spread!, friendly & attentive staff, cozy and homely house with nice authentic decor, quiet location
An extended arm shower head would make the stay perfect.
Thank you so much for your review!
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewRoom was spacious and everything was very clean. There were restaurants and shops within a short walking distance. The breakfast was excellent, lots of choice. The staff were all extremely friendly and helpful. We went on 2 trips they organised for us which were really good. We would definitely recommend this place to others and if we ever stay in St Lucia again we will stay here.
Nothing
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewvery friendly team; mornings with excellent and personal breakfast
Thank you!
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewNothing
Thank you so much!
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewThe hosts were wonderful, big and comfortable room, close to everything but on a quiet street.
Nothings
Thank you!
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewVery accommodating and comfortable. And the breakfast was amazing! Highly recommend!
Thank you!
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewEverything was great
All was well
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewNice and clean rooms, great service
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewI loved everything about it. The location was perfect. So near to the Isimangaliso wetland park and the city. The staff were amazing and so helpful and accommodating. The place is neat and clean and there is a back entrance to rooms so you are welcome to come in and out as you please. We really enjoyed our stay.
Thank you so much for taking the time to review us. We really appreciate your warm and generous review. We certainly enjoyed your visit too! Hopefully we will see you again.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewThere was no water heater and we were freezing in the morning. At night the bed was comfy but something was off with our feelings (idk).
We were not aware of the check out time of 10 am, we left at 5 am for morning safari and came back to find our things were removed to the office. Maybe the host could have informed and we would have removed ours things and put it into the car.
Thank you for your review, however we do feel that this is a very unfair score considering some of the issues regarding your stay with us. I would like to address your issues as well as ours below: 1. We apologise about the water being cold, due to the unexpected power outage that the whole town experienced for 24h during your stay the electric geyser would not have been able to maintain its heat. On check in we invite all our guests to ring the bell in reception if they have problems or require assistance or information. If you had communicated this with us we could have by provided you with warm water for a bath. 2. In the booklet in your room and on Booking.com it clearly states our check-in and check-out times, All hotels and guestouses have similar checkin and checkout times, this should not have come as a surprise to you. We do allow for late checkouts on arrangement, which you did not request. Had you done so, you would have realised why we had to remove your luggage from the room as we had a checkin for that room scheduled for between 2 and 3pm. 3. You also failed to communicate with us that you would be on Safari on your check out date resulting in staff preparing breakfast for your family for which you never arrived. 4. The noise you and your children made leaving at 4.30/5am resulted in a lot of fellow guests complaining about the noise and lack of consideration for the fact that others in the guesthouse were still asleep at that time. 5. We had new guests checking into the room therefore we had no choice but to move your luggage in order to get the room ready for the next check-in, This was crucial as you only came back from Safari well after 13:00 (due to our check-in time being from 14:00 it would have given us too short a window to service the room so we had no choice but to move your luggage). 5. When you first booked the room you only booked for 2 Adults and 1 child however when you arrived there was an additional child with your party. Not only did you try to hide an additional child, but you tried to mislead us regarding their age (to which your child indignantly corrected you in our presence). This would not have been a problem had you communicated it with us beforehand (we did not even charge you extra for the additional child on your departure). We pride ourselves with our warm friendly atmosphere and we happily assist and accommodate our guests where ever possible, Your stay and our experience of your stay would have been so much more positive had you been open with us in the very short time you were with us.
Thank you for your review, however we do feel that this is a very unfair score considering some of the issues regarding your stay with us. I would like to address your issues as well as ours below: 1. We apologise about the water being co… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewNice and warm family atmosphere, very helpful, you can borrow gear for the beach/snorkeling/etc, very attentive hosts. Well located regarding restaurants and AMAZING breakfast served by very kind staff. Definitely recommend!!
Nothing
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewI had such a great stay at the Santa Lucia Guest House. From the moment I arrived, the staff made me feel right at home. The room was clean, comfy, and had such a cozy vibe to it—perfect for a relaxing getaway. I loved waking up to the peaceful surroundings, and the breakfast each morning was amazing, with fresh local ingredients. The place is in a great spot—quiet and private but still close to everything you might want to check out. I definitely left feeling refreshed and can’t wait to come back next time I’m in the area. Highly recommend this spot if you’re looking for a chill and welcoming place to stay.
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewA wonderful place to stay. It's very peaceful but also very close to walk to the restaurants and shops. The owners are extremely welcoming and friendly. The team helped to book activities. Breakfast is really excellent and plentiful. Look out for the local hippos that come out to graze in the park next door at night!
Nothing, all great
Thank you!
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewEileen and Philipp and the whole staff are amazing people! We loved to chat and listen to them. They gave our trip a warmth hug. The room was beautiful, large, with good beds (!) and absolutely quiet. The small pool just right to have a refreshment after a hot, humid day.
Everything was really fantastic, especially the self-made muffins, fruit salad by (unfortunately I forgot her name).
Thank you Claudia! We really enjoyed your visit!
Reviewed: 7 March 2025 · Stayed in March 2025
Verified review+ close to restaurants + good breakfast + sweet dog
- the mattress was not comfortable / it was too hard (But the host was very helpful and put a blanket under the bed sheet so that the mattress was a little softer) - The room was a bit old & thin-walled
Thank you for taking the time to write a review. We always appreciate our guests feedback and work to improve based on their comments. The room is scheduled for an upgrade later this month. Come back some time and see how we've changed it! We offered you two other bedrooms with softer matresses. When you left we asked how it worked with the duvet cover we put under the bedsheet, and you said it was "perfect". So I am surprised that this was brought up now on this platform. Unfortunately mattresses are personal taste and we cannot please everyone in this regard. Our mattresses are specifically selected in the midrange to suit the majority. Your score us a 5 on cleanliness - could you elaborate on this please? Did the staff not clean the room properly? This is our lowest score yet, and we take our cleanliness very seriously. I'm sorry you did not bring this up while you were here. Goya appreciates the special mention. :-)
Thank you for taking the time to write a review. We always appreciate our guests feedback and work to improve based on their comments. The room is scheduled for an upgrade later this month. Come back some time and see how we've changed… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified review