Reviews of Serenity Guest House
23069 Pumpkin Street, 1818 Soweto, South Africa
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Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewPeaceful sleep only
To have microwave, plates, cups and extra blankets
There is 1 extra blanket in a room,2 plates,cups,glasses,spoons,a kettle...not each room will have a microwave...There is a microwave if one needs to warm food...
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewLoved the privacy staff where very helpful and friendly even though I came in after check in time
Room needs more towels
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewComfortability
Ants in the room
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 December 2024 · Stayed in November 2024
Verified reviewReviewed: 11 December 2024 · Stayed in October 2024
Verified reviewClean fresh no disturbance staff freindly
Quite and peacefully
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewThe water was cold the entire time.
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewSafe location and big room
The shower didn't work properly, the head was broken no water coming out. No kettle for morning tea
Reviewed: 28 June 2024 · Stayed in June 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewThe water was cold and had a cold shower.
Reviewed: 28 April 2024 · Stayed in April 2024
Verified reviewReviewed: 15 April 2024 · Stayed in April 2024
Verified reviewI liked nothing as we did not stay there, cause owner was complaining about booking.com giving us the wrong amount to pay for our stay
Owner rude, and complaining without giving a solution to problem created by booking.com and her not communicating from the start when she saw an era made. Speaks at last minute
Reviewed: 6 April 2024 · Stayed in March 2024
Verified reviewThe caretaker was friendly
Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewThe room was exceptional
Reviewed: 24 March 2024 · Stayed in March 2024
Verified reviewI didn't stay there for an hour
The owner wanted more money on top of what you Guys charged me.Infact she wanted me to pay her another R700 on top of R567 that you charged me because you Guys undercharged me.So I didn't budge to that as I felt it was a daylight robbery.So i left I didn't slept there infact I deserve a refund because your issues of you charging us R567 online and her feeling that is less she want R700 for a tiny small room without aircon or solar backup during loadshedding is ridiculous really.
Dear Patron, All our guests are treated with respect and honesty, our advertising has never misled anyone. Kindly check what we offer,we haven't stated that we have air-conditioners,we currently do not have. I'd really appreciate it if you start with the truth. 4 out of 5 rooms are specious and big you booked one of the big ones. You can NOT be charged twice,by booking.com and a full rate buy us as well like you stated. You came through spent,2 hours there from 8pm to 10pm,your girlfriend asked the helper to open cause her husband must find her at home you then requested for the refund...I asked you if that was possible.. I asked you to call booking.com to check if they allow you to cancell 2 hours after checking in... All our guests are important ,the reviews included we do not take anything fogranted. We thrive in making our guests happy...where our guests are not happy we try to solve and correct any issues. Let's treat each other with fairness and truth,I thank you Sir. Regards, Serenity Guest House
Dear Patron, All our guests are treated with respect and honesty, our advertising has never misled anyone. Kindly check what we offer,we haven't stated that we have air-conditioners,we currently do not have. I'd really appreciate it if you… Show more
Reviewed: 3 March 2024 · Stayed in March 2024
Verified reviewNothing at all was meeting my satisfaction as paying customer.
Not having a toilet roll at the guest house very disappointing.
Reviewed: 6 February 2024 · Stayed in January 2024
Verified reviewEverything
That I didn't find a bar fridge in my room but it was great 😃
Reviewed: 10 January 2024 · Stayed in December 2023
Verified reviewThe facility design and service from the staff members including the owner.
Nothing at all
Reviewed: 1 January 2024 · Stayed in January 2024
Verified reviewEverything about the place it was really nice
The cold water that is all
Reviewed: 20 December 2023 · Stayed in November 2023
Verified review