Reviews of Serenity Lodge
73 Malherbe Street, 9707 Clarens, South Africa
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything ❤️☺️
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe Loft is a real treasure. It is so cozy.
Nothing everything is great
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat view, well appointed and very comfortable rooms. Erich was very friendly and helpful. Clarens is a great little town with superb pubs and restaurants. Golden Gate National Park is well worth a visit.
The fireplace did not draw well (we mage sure the chimney is "open"), so the living area ended up being quite smokey. Serenity is not a "lodge", but rather a house with 2 different staying options. Take the main section of the house!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat, cosy place ideally located in the town. I would happily recommend staying at Serenity Lodge. Erich was very helpful and always available to contact.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe host was very responsive.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe bed condition was not so great
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThis was a spot of luxury in Clarens! Tastefully appointed and the host, Erich, was easily accessible and helpful, answering all queries. The bed, with its electric blankets was exactly what we needed in the frosty climate, with beautiful views to wake up to. ❤️ The only thing I'd critique is the lack of side lighting in the lounge.
Nothing! We'd book again without a second thought.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewVery quiet place and it’s spacious as well. Everything you need is here
Nothing
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEric was a very welcoming host making sure we had everything we needed, including wood!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe fireplace was great. Modern and comfortable room. The view is amazing.
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewVery cozy and love the looks and amenities The fireplace made everything so perfect
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewFirst time in Clarens and the location was excellent. The property was clean and comfortable. Erich was super helpful and friendly. Perfect anniversary holiday!
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewHost going out of his way to ensure a comfortable stay.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewWe liked the friendly welcome and the nice quiet apartment with terrace and a large bedroom with the most comfortable bed of our whole trip and a lovely view. We also loved the wonderful hot shower and that enough wood was provided to heat the living room nicely.
Everything was fine. A vegetable peeler and kitchen scissors would have made it perfect.