Reviews of Southern Sun Waterfront Cape Town 4 stars
1 Lower Buitengracht, Cape Town CBD, 8002 Cape Town, South Africa
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was nice. I missed a little bit more variety for cheeses and cold meat. The room was also big enough and quiet. Nice view onto Tabel Mountain.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDoor in bathroom was broken
Your feedback is important, and we've shared it with our maintenance team to ensure it's promptly addressed. We’re committed to providing a comfortable experience, and we appreciate you helping us improve.
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel was super clean and ideal for our family needs. Staff at reception were welcoming, and we had a smooth check-in. Our room had a great city view and was cleaned every day. Enjoyed the restaurant experiences with friendly staff all around the hotel. Invited family for dinner, and the chef and waiters met expectations. Breakfast was great. All workers served with a smile. The chefs by the egg station were amazing!
Our safe wasn't unlocked when we checked in and we needed to use it right away. We then left our valuables in the bags. We reported and got helped the next day because we were out all day.
Dear Mungate, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled you found the hotel clean, family-friendly, and enjoyed the city views, dining experiences, and our friendly staff, especially the chefs at the egg station! We’re sorry about the delay in unlocking your safe and appreciate your patience. Your feedback helps us improve. We look forward to welcoming you back to Southern Sun Waterfront Cape Town soon! Kind regards, Gareth Sander Deputy General Manager
Dear Mungate, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled you found the hotel clean, family-friendly, and enjoyed the city views, dining experiences, and our friendly staff, especially th… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. A really warm welcome when we arrived before check-in but managed to find us a room early so the kids could catch up on sleep. Hotel was quiet, comfy beds and free hourly shuttle to and from the Waterfront. The hotel helped arrange airport transfers which was very smooth and easy. Green Apple Tours are based in the same hotel and have a desk there and they were incredibly helpful with advice and providing drivers.
Thank you so much for your kind and detailed feedback. We're thrilled to hear that our team was able to welcome you warmly and accommodate your early arrival. We’re also glad Green Apple Tours made a positive impression and could assist with your travel plans. Your comments mean a lot to us, and we hope to welcome you and your family back again soon for another relaxing stay.
Thank you so much for your kind and detailed feedback. We're thrilled to hear that our team was able to welcome you warmly and accommodate your early arrival. We’re also glad Green Apple Tours made a positive impression and could assist… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStaff, cleanliness and location. The food is also nice.
Nothing at all
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the service, cleanliness, and location.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRoom was clean and staff very helpful and friendly
Dear Lorette, Thank you for your feedback, and for taking the time to write about your visit. We're glad you enjoyed the clean room and friendly service. We look forward to welcoming you back to Southern Sun Waterfront Cape Town soon! Kind regards, Gareth Sander Deputy General Manager
Dear Lorette, Thank you for your feedback, and for taking the time to write about your visit. We're glad you enjoyed the clean room and friendly service. We look forward to welcoming you back to Southern Sun Waterfront Cape Town soon! K… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewGreat location with a few coffee shops nearby. Well managed hotel and loved their breakfast and staff was very helpful as well. Their free shuttle service to V&A waterfront was very helpful if you are a tourist.
Nothing
Dear Zeeshan, Thank you for your feedback, and for taking the time to write about your visit. We're delighted you enjoyed the location, breakfast, and our helpful staff. Glad the shuttle to V&A Waterfront made your stay easier. We look forward to welcoming you back to Southern Sun Waterfront Cape Town soon! Kind regards, Gareth Sander Deputy General Manager
Dear Zeeshan, Thank you for your feedback, and for taking the time to write about your visit. We're delighted you enjoyed the location, breakfast, and our helpful staff. Glad the shuttle to V&A Waterfront made your stay easier. We look f… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewNelson the maintenence guy was so helpful and professional!
Well... where to start. On the first night, the TV wasn’t working. Nelson from maintenance eventually managed to get it working after some time and replacing the cables. On the second night, I noticed the fridge was completely dead — not that the water was ever replenished, either. Nelson came again and, after about an hour, replaced the fridge. Some furniture, like the desk chair and luggage rack, also miraculously appeared in the room during the day. To top it all off, when I asked the concierge to please arrange for maintenance to assist, he simply told me to go to my room and dial 9. To his credit, the Assistant General Manager did make an effort to apologise — but by then, it was too little, too late. I travel to Cape Town regularly, and I can confidently say I will not be staying here again.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewOnly location was good
Unfortunately No extra bed my kids slept on the floor although I have requested and they confirm I have booked the Excutive room The buffet breakfast was poor quality
Dear Mohammed, Thank you for your feedback, and for taking the time to write about your visit. Upon reviewing your booking, I’d like to kindly note that two rooms were reserved, with the second room specifically arranged to accommodate the children. We also appreciate your comments regarding the buffet breakfast. To help us improve, we’d be grateful if you could share any specific feedback on what you felt was lacking. Thank you again for your valuable input, and we hope to have the opportunity to provide a more comfortable experience in the future. We look forward to welcoming you back to Southern Sun Waterfront Cape Town soon! Kind regards, Gareth Sander Deputy General Manager
Dear Mohammed, Thank you for your feedback, and for taking the time to write about your visit. Upon reviewing your booking, I’d like to kindly note that two rooms were reserved, with the second room specifically arranged to accommodate th… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewExcellent Breakfast , shuttle service to Waterfront. Rooms very clean and comfortable . Ate nice early meal in bar . Restaurant for dinner Very good. Nice Gym . Secure parking . Gorgeous flowers around hotel .
Nothing
Thank you so much for your wonderful feedback! We're thrilled you enjoyed the breakfast, shuttle service, and the comfort of our rooms. It’s great to hear you had a lovely meal in the bar and dinner in the restaurant, and that our gym, secure parking, and garden made your stay even more enjoyable. We truly appreciate your kind words and hope to welcome you back soon!
Thank you so much for your wonderful feedback! We're thrilled you enjoyed the breakfast, shuttle service, and the comfort of our rooms. It’s great to hear you had a lovely meal in the bar and dinner in the restaurant, and that our gym,… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation comfort value
N/A
Thank you for your review. We appreciate your feedback and hope to welcome you again.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewEverything
Nil
Thank you for your review. We appreciate your feedback and hope to welcome you again.