Reviews of The Cacoon Tsitsikamma
farm 438 stormsriver, 6308 Stormsriviermond, South Africa
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Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff are absolutely amazing, always smiling and pay attention to detail in everything they do! Enjoyed the hot tub, the pink twist cocktails were a hit, the greenery, massage and breakfast with the beautiful view of the ocean, the sound of nature was lovely. Braai basket for 2 was delicious and the presentation was beautiful and so romantic! The view of the stars was pretty.
The cocoon was open around the sides behind the white cloth and is not sealed properly, moths and spiders came in so there were no peaceful nights. Fishing was advertised but we weren't able to fish at all because the crocodiles were moved there which was rather disappointing as that's one of the reasons we chose the that accommodation option.
Thank you so much for your detailed and thoughtful feedback. We're delighted to hear that you enjoyed so many elements of your stay — from the hot tub and Pink Twist cocktails to the massage, ocean views, and romantic braai basket experience. It's always wonderful to hear that our team's attention to detail and warm hospitality made a positive impression. We’re truly sorry to hear that your nights in the cocoon weren’t as peaceful as they should have been. We appreciate your feedback about the gaps in the structure and will be investigating ways to improve the sealing to ensure a more restful stay for future guests. Regarding the fishing, we completely understand your disappointment. For the safety of our guests, we’ve recently had to relocate crocodiles to that area, and unfortunately, this has temporarily affected our fishing offering. We will be updating our communication to ensure expectations are clear and hope this didn’t overshadow the rest of your experience. Thank you once again for staying with us and for taking the time to share both the highlights and areas where we can improve. We hope to welcome you back again soon — and provide an even more seamless stay.
Thank you so much for your detailed and thoughtful feedback. We're delighted to hear that you enjoyed so many elements of your stay — from the hot tub and Pink Twist cocktails to the massage, ocean views, and romantic braai basket exper… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewIt’s lovely situated in the middle of nature and the general facilities are nice (cute pool and outdoor area around the bar). Staff is nice and helpful. There is also a tasty and fresh breakfast included in the price. Nice to visit the suspension bridge (20min by car from the accommodation).
Overall the price is too expensive for the standard provided. The cacoon reminds me more of a well kept camping rather than a glamping. Better to go up a bit in price and get the bee hive which has a lovely ocean view and much more space to hang out outside. However, price is very high for what it is and compared to other accommodations in SA.
Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the natural setting, the facilities, the helpful staff, and the tasty breakfast. It's also great to know you took advantage of the nearby suspension bridge! We appreciate your feedback on the value and experience provided. We strive to offer a unique and comfortable stay, and we understand your perspective on the cacoon accommodation. Your comments will help us continue to evaluate how we can improve our offerings to ensure the best possible value for our guests. We truly value your input, and we hope to welcome you back in the future for a stay that exceeds your expectations.
Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the natural setting, the facilities, the helpful staff, and the tasty breakfast. It's also great to know you took advantage of the nearby suspension bridge! We… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewCool experience in the Cacoon. But please clean the pool 🙏🏻. The view is absolutely amazing especially at sunset. The restaurant was good.
Thank you for your feedback! We're glad you enjoyed the cool experience in the Cacoon and the amazing views, especially at sunset. We apologize for the pool not being up to standard and will ensure it’s properly cleaned for future guests. We're happy to hear you enjoyed the restaurant as well, and we look forward to welcoming you back for an even better experience!
Thank you for your feedback! We're glad you enjoyed the cool experience in the Cacoon and the amazing views, especially at sunset. We apologize for the pool not being up to standard and will ensure it’s properly cleaned for future guest… Show more
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 16 April 2024 · Stayed in March 2024
Verified reviewReviewed: 3 March 2024 · Stayed in March 2024
Verified review