Reviews of The Kelway Hotel 4 stars
Brookes Hill Drive, Summerstrand, 6013 Port Elizabeth, South Africa
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location with friendly and efficient staff.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewToilet didn't flush Aircon didn't work No extra blankets in room and it's winter Definitely not worth the R2000 And I so loved it there
Dear Yvonne, Thank you for your feedback, and for taking the time to write about your visit. We are truly sorry to hear about your experience at The Kelway Hotel. We have taken note of the issues you mentioned regarding the toilet, aircon, lack of extra blankets, and the value for money. Please accept our sincerest apologies for the inconvenience caused. We appreciate your feedback as it helps us to identify areas for improvement. Rest assured that we will address these concerns with our team to ensure that such incidents do not recur in the future. We would love the opportunity to make it right for you in the future and provide you with a much-improved stay. Please do consider giving us another chance to exceed your expectations on your next visit. We look forward to welcoming you back to The Kelway Hotel soon! Kind regards, Liezel Haarhoff Guest Relations Manager
Dear Yvonne, Thank you for your feedback, and for taking the time to write about your visit. We are truly sorry to hear about your experience at The Kelway Hotel. We have taken note of the issues you mentioned regarding the toilet, aircon,… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLovely breakfast with lots of options- good chef
nothing
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and lovely breakfast
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewSpacious modern rooms, very clean.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe meal in the evening was outstanding - the steaks were incredible and the cocktails delicious and very reasonable.
The staff at reception were not very friendly and the rooms both had peeling wallpaper. We couldn’t sleep because there was an incessant alarm going off at a nearby property and a cow making a lot of noise in the early morning.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewAfter complaining they changed the room
Misleading room information Shower over a bath Below par breakfast Terrible coffee
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewHaving moved from the Radisson Hotel to Kelway and paid the same per night charge, the differences are huge. Rooms are small. Bathrooms small, shower pressure is low, water temp is not very high. Breakfast had a good buffet selection. Location was also reason for selecting, as it had a sea view from the downstairs guest deck and walking distance to some good restaurants. Their Lift needs serious attention. We got stuck in it. The floor buttons need to be pressed down and kept down but that does not always work. We had to have staff shout instructions from outside. Had to return to reception to have room key activated which did not work and a staff member arrived with a portable key activator. Bar was quiet and reasonably priced.
See above
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff were wonderful. Nothing was too much trouble.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff is exceptional friend. Felt so welcome…
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and warm all the time. The table was big enough for my books and laptop. I had to work comfortably without shifting any items. It was loooovely.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation
Issues with the shower and water
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location
Nothing
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood location. Clean. Friendly and helpful staff.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was nice
There are no available fridges in the units, you have to book them and we did not get any because they weren’t available anymore.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in May 2025
Verified reviewGenerally in a bad state. Needs massive repairs.
Reviewed: 21 July 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe friendly and helpful staff. Excellent service and the delicious breakfast & food
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewCleanliness and location
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation, close to selection of restaurants, seafront within walking distance.
Bathroom toilet was leaking, but did report to reception. TV in room wasn't working, but then again we were not in the room during the day and didn't need to watch tv.