Reviews of Umhlanga Gateway Apartments
4 on Palm Boulevard, Gateway,, 4320 Durban, South Africa
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Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewIt was a self-catering apartment, very close to the mall. I loved everything about the place and wished I had stayed longer. But will definitely book the place when I visit that side again.
nothing
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewExcellent location Amazing well kept,clean apartment Secure and safe Great WiFi
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Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewBlack mould evident in the property. Not disclosed.
Dear Guest At UGA we treat health and safety with utmost severity and importance that is required of us to serve clientele in line with protocols and high standards.The issue of mold in any establishment is a concern and something we at UGA would have taken care of and speedily if it was really a situation of mold developing. This is something we take quite seriously. We would like to remind you that upon checking in you thought this was an establishment which offered breakfast. After several hours of checking in you then sent us the following message: " Hi R****. Heads up. We are checking out tomorrow if that’s ok. I have some breathing issues and use an assisted device to breathe. There is quite a bit of mould in the place which may well aggravate my condition. It was too late to book alternative accomadation tonight. We have secured some tomorrow. Secondary is the noise factor around here combined inability to open curtains for natural light given neighbouring properties. I can see why photos of place was with curtains closed. Lastly the description of place was gateway apartments when the place is actually western palm boulevard. I have stayed aha gateway hotel and assumed this connected delivering same level of quality and comfort. Hence my breakfast request. All the latter are nice to haves but my health is must have. Hope you understand. Can you advise check out protocols. Regards Grant.'' The place is not deemed uninhabitable and you was not reasonable with us to give us an opportunity to investigate and check if this was mould or needed rectification in some way.After you left, we inspected the areas that you thought/assumed to have mould. These are unfortunately day 1 construction marks and dust with faded paint which have accumulated at high hard to reach areas. They are also not areas exposed to steam and moisture, hence these are NOT mould. Mould can't be removed easily and when we wiped the dust off, it came off. It if was mould it would have not come off. In addition it is not part of a ceiling board but a concrete deck/wall separating us from the upper floor. It is important to note that the bathrooms were there is a greater exposure to steam and moisture did not have any such stains and nor the kitchen as well. The bathrooms also have extractor fans. This is the secondary room where you saw the marks and assumed wrongly that it was mould. The secondary room is airy and has a large window so there is no chance of moisture here. Should mould formulate it will start in moist areas first such as the bathroom but there is no such in the bathrooms and we can provide substantial photographic evidence to prove this. You clearly made wrong assumptions and your unhappiness shows you are looking for reasons to make us look negative. Especially since you compared us to another establishment and did not serve breakfast yet we are listed as self-catering.
Dear Guest At UGA we treat health and safety with utmost severity and importance that is required of us to serve clientele in line with protocols and high standards.The issue of mold in any establishment is a concern and something we at UG… Show more
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe location
The parking was paid
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewI really liked its location and proximity to amenities, especially restaurants across the street at the Gateway Mall. It was also quiet and peaceful during our stay and made it easy to enjoy our evenings as a family.. I also liked its living areas which were spacious and comfortable with air conditioning. The paid parking was also good and very secure.
The main bedroom was to small and not good value for money. With a normal double bed (not queen or king size) the bedroom looked and felt crammed. Its bathroom, especially its shower was small. I didn’t enjoy my showers over the eight days that I was there. The second bedroom was reasonable with twin single beds but it had no aircon. It only had a fan. The heat and humidity made it almost impossible for my family to sleep in it. Surely, it can’t cost that much to upgrade the room and install an aircon. Further, there was no disclosure on the booking platform that I had to order and pay for cleaning services. I only discovered this when I enquired during check in. The host made up for it by providing a cleaner at least once during our stay.
Reviewed: 27 December 2024 · Stayed in November 2024
Verified reviewIt’s closer to the Gateway mall
Nothing
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewComfort, space and look
Only complaint is lack of view. Apartment itself is lovely. I would suggest a long mirror in the Apartment.
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 2 September 2024 · Stayed in September 2024
Verified reviewThe room was nothing short of spectacular, It was spacious, beautifully decorated, and offered a stunning views and just a walk out to the gateway. The beds were incredibly comfortable and neat
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewThe rooms were immaculate, spacious, and beautifully decorated, offering all the comforts and amenities I could have asked for. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring. The attention to detail in the room's design and cleanliness was truly remarkable and pleasant. The hotel's location is perfect, with easy access to the gateway mall and restaurants. Overall, my stay exceeded all my expectations. I highly recommend this hotel to anyone looking for a luxurious, comfortable, and unforgettable experience. I can't wait to return
None
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewWelcoming and friendly hosts. Close to lots of restaurants and the mall. Quiet place allowing great opportunity to relax.
Reviewed: 24 August 2024 · Stayed in June 2024
Verified reviewClose to everything
Nothing
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewLove this place! Comfy beds, really clean and well kept. So close to the mall. Certainly a great spend. Will definitely be back for a longer stay.
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in August 2024
Verified reviewEverything was perfect.
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewIt's a hidden gem. Quiet and cozy and conveniently next to the Gateway mall. No need to cook just walk into the restaurants. Will book for a longer stay soon. Great hosts that accommodated a late check in as we were road tripping for school holidays to St Lucia.
Reviewed: 27 June 2024 · Stayed in June 2024
Verified reviewBeautiful home away from home. Convenient location. Great hosts and a lovely place to stay. Will be back soon!
That we could not stay longer! Haha