Reviews of Elephant Hills Resort 4 stars

Dear Feroza, Thank you for sharing your experience with us. We’re delighted to hear that Victoria Falls lived up to your expectations and that your visit was truly bucket-list worthy. It’s also wonderful to know that our location, shuttle service, and staff hospitality made a positive impression your kind words mean a great deal to our team. We also appreciate your honest feedback regarding areas that need improvement. We sincerely apologize for the inconvenience caused by the bathroom door and safe, and we regret that our efforts to resolve these issues fell short. Your comments about the condition of the facilities and the variety of our dining options have been noted and will be shared with our management team as part of our ongoing efforts to enhance the guest experience. Your insights are incredibly valuable to us, and we’re committed to making the necessary upgrades to ensure future visits are even more enjoyable. We hope to welcome you back again and show you the improvements firsthand. We look forward to welcoming you back to Elephant Hills Resort soon! Kind regards, Sharon Nerwande Guest Relations Manager

Dear Feroza, Thank you for sharing your experience with us. We’re delighted to hear that Victoria Falls lived up to your expectations and that your visit was truly bucket-list worthy. It’s also wonderful to know that our location, shuttle … Show more

Dear Varuna, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled to hear that you enjoyed the wide range of amenities we offer from the complimentary shuttle and recreational facilities to the presence of our beloved animals. It’s especially heartening to know our team made a positive impression by going the extra mile to accommodate your early mornings and travel needs. We also appreciate your honest feedback regarding the bathroom and hot water issue. While we're glad the rest of your stay was comfortable, we recognize the importance of modern, safe, and fully functional facilities. Please rest assured that your comments have been shared with our maintenance and management teams, and improvements are already being considered. Your insights help us grow, and we’re grateful for your thoughtful review. We look forward to welcoming you back to Elephant Hills Resort soon! Kind regards, Sharon Nerwande Guest Relations Manager

Dear Varuna, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled to hear that you enjoyed the wide range of amenities we offer from the complimentary shuttle and recreational facilities to the pr… Show more

Dear Takashi, Thank you for your feedback, and for taking the time to write about your visit. We’re pleased to hear that you appreciated the complimentary amenities such as the tennis court, the pool, and the shuttle service to the falls these are features we’re proud to offer, and we’re glad they added value to your stay. However, we regret that certain aspects did not meet your expectations. Your comments regarding the breakfast quality and bathroom cleanliness are concerning, and we sincerely apologize for any inconvenience caused. We are actively reviewing these areas with our team to ensure improvements are made and standards are consistently upheld. Your feedback is invaluable in helping us enhance the guest experience, and we hope to have the opportunity to welcome you again with a stay that reflects the level of service and comfort we strive to provide. We look forward to welcoming you back to Elephant Hills Resort soon! Kind regards, Sharon Nerwande Guest Relations Manager

Dear Takashi, Thank you for your feedback, and for taking the time to write about your visit. We’re pleased to hear that you appreciated the complimentary amenities such as the tennis court, the pool, and the shuttle service to the falls … Show more

Dear Booking.com Member, Thank you for your thoughtful review and for choosing Elephant Hills Resort. We’re delighted to hear that you had a very enjoyable stay and appreciated our location, shuttle service, spacious rooms, and the warm hospitality of our staff. Your kind words about our breakfast, dinner, and well-maintained grounds are truly appreciated. We also thank you for your constructive feedback regarding the bathroom. We’re continuously working to enhance our facilities, and your comments help guide those improvements. We hope to welcome you back soon for an even more memorable experience. Warm regards, Sharon Nerwande Guest Relations Manager

Dear Booking.com Member, Thank you for your thoughtful review and for choosing Elephant Hills Resort. We’re delighted to hear that you had a very enjoyable stay and appreciated our location, shuttle service, spacious rooms, and the warm hos… Show more

Dear ANGELA, Thank you so much for sharing your experience with us and for your kind words. We're thrilled to hear that you enjoyed “everything” during your stay at Elephant Hills Resort! Your perfect scores for comfort and staff truly mean a lot to us—our team works hard to ensure every guest feels welcomed and relaxed, and it's wonderful to know we hit the mark for you. We also appreciate your honest feedback regarding value. We're continuously reviewing our offerings to ensure they align with our guests’ expectations, and your input helps us improve. We hope to welcome you back soon for another memorable stay. Kind regards, Sharon Nerwande Guest Relations Manager

Dear ANGELA, Thank you so much for sharing your experience with us and for your kind words. We're thrilled to hear that you enjoyed “everything” during your stay at Elephant Hills Resort! Your perfect scores for comfort and staff truly me… Show more

Dear Theodora, Thank you for your outstanding review and for rating your stay with us so highly. We’re delighted that you enjoyed our facilities, comfort, cleanliness, and the service provided by our team. It’s always rewarding to hear that our guests had a good stay. We sincerely apologize for the inconvenience you experienced during check-in regarding your payment confirmation. Your feedback is important, and we’re actively working to improve our arrival processes to ensure a smoother and more efficient experience for all our guests. We truly appreciate your understanding and hope to welcome you back soon for an even more seamless visit. Kind regards, Sharon Nerwande Guest Relations Manager

Dear Theodora, Thank you for your outstanding review and for rating your stay with us so highly. We’re delighted that you enjoyed our facilities, comfort, cleanliness, and the service provided by our team. It’s always rewarding to hear tha… Show more

Dear Levick, Thank you so much for your incredible review and for choosing Elephant Hills Resort for your family getaway. We’re thrilled to hear that everything—from our facilities and grounds to the service provided by our team—made your holiday so special. Your kind words about our staff and the well-maintained pool and gardens truly mean a lot to us. Creating unforgettable family experiences is what we strive for, and it’s wonderful to know we delivered that for you. We’re grateful for your feedback and look forward to welcoming you and your loved ones back for another perfect escape. Warm regards, Sharon Nerwande Guest Relations Manager

Dear Levick, Thank you so much for your incredible review and for choosing Elephant Hills Resort for your family getaway. We’re thrilled to hear that everything—from our facilities and grounds to the service provided by our team—made your … Show more

Dear Daniel, Thank you for your outstanding review and for rating your stay with us so highly. We’re delighted that you enjoyed our facilities, comfort, cleanliness, and the service provided by our team. It’s always rewarding to hear that our guests had a good stay. We sincerely apologize for the inconvenience you experienced during check-in regarding your payment confirmation. Your feedback is important, and we’re actively working to improve our arrival processes to ensure a smoother and more efficient experience for all our guests. We truly appreciate your understanding and hope to welcome you back soon for an even more seamless visit. Kind regards, Sharon Nerwande Guest Relations Manager

Dear Daniel, Thank you for your outstanding review and for rating your stay with us so highly. We’re delighted that you enjoyed our facilities, comfort, cleanliness, and the service provided by our team. It’s always rewarding to hear that … Show more

Dear Perveen, Thank you for sharing your experience with us following your recent stay at Elephant Hills Resort. We’re delighted to hear that you enjoyed our stunning location, the views, and the leisure facilities like golf and the pool. Your perfect scores for cleanliness, comfort, and staff service are especially appreciated—our team works hard to make every guest feel welcome and relaxed. We also value your constructive feedback. We’re currently reviewing our room interiors and dining offerings to ensure they meet the expectations of all our guests. Your comments help guide these improvements, and we’re grateful for your honesty. We hope to welcome you back soon for an even more memorable experience. Thank you again for choosing Elephant Hills Resort. Kind regards, Sharon Nerwande Guest Relations Manager

Dear Perveen, Thank you for sharing your experience with us following your recent stay at Elephant Hills Resort. We’re delighted to hear that you enjoyed our stunning location, the views, and the leisure facilities like golf and the pool. Y… Show more

Dear Chipo, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed the breathtaking view from your room and found the breakfast to be excellent — two things we take great pride in delivering to our guests! We’re truly sorry to learn that the bathroom did not meet your expectations. Please know that we take all feedback seriously, and we’ll be reviewing this with our housekeeping and maintenance teams to ensure improvements are made. Your detailed ratings help us identify where we shine — such as comfort and location — and where we have room to grow, particularly in value and staff experience. This kind of insight is invaluable. We hope to welcome you back in the future for an even more memorable stay. Kind regards, Sharon Nerwande Guest Relations Manager

Dear Chipo, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed the breathtaking view from your room and found the breakfast to be excellent — two things we take… Show more

Dear martina, Thank you for your wonderful feedback and for choosing Elephant Hills Resort! We’re absolutely thrilled that you had such a positive experience and appreciated our location and hospitality — two elements our team works hard to perfect every day. It’s especially rewarding to see your perfect scores for cleanliness, comfort, and staff service. We’re proud of our team for helping make your stay memorable, and we’ll continue striving to exceed expectations in every area. We’re so pleased that your visit was enjoyable, and we look forward to welcoming you back for another extraordinary experience. Kind regards, Sharon Nerwande Guest Relations Manager

Dear martina, Thank you for your wonderful feedback and for choosing Elephant Hills Resort! We’re absolutely thrilled that you had such a positive experience and appreciated our location and hospitality — two elements our team works hard t… Show more