Reviews of Palm River Hotel 5 stars
Stand 1403, Parkway Drive, Victoria Falls, Victoria Falls, Zimbabwe
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Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewGood breakfast. Caring staff who were pleasant and cordial.
In room facilities and supplies. Laidback management style that could perhaps improve and tighten service standards in keeping with the ratings and costs
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe hotel is a delight staff is wonderful and the location is perfect. We loved seeing wildlife in the hotel grounds. The facilities were new and fantastic. It was an amazing stay, I absolutely recommend this hotel to anyone looking to stay in Victoria Falls near to the river and close to nature.
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewIt is a beautiful property with lovely grounds, and excellent service
Very far from main town VF, so much better if you want to just relax at the site and not visit around. Also very very pricey.
Dear Gabriel, Greetings from Victoria Falls! Thank you for choosing to stay at The Palm River Hotel and for taking the time to share your feedback. We are so glad to receive your wonderful compliments on our beautiful property, lovely grounds and excellent service. The Palm is indeed a little out of town, about a 10-minute drive. We do have a complimentary shuttle that runs from 7am to 6pm should any of our guests like to visit around town throughout the day. Kind Regards, The Palm River Team
Dear Gabriel, Greetings from Victoria Falls! Thank you for choosing to stay at The Palm River Hotel and for taking the time to share your feedback. We are so glad to receive your wonderful compliments on our beautiful property, lovely groun… Show more
Reviewed: 16 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewReviewed: 9 June 2024 · Stayed in June 2024
Verified reviewLocation, quite
Food, facilities
Dear Saeed, Greetings from The Palm River Hotel. Thank you for choosing to stay with us during your trip to Victoria Falls and for taking the time to share your feedback with us. We are glad to read that you enjoyed the location and quietness of the hotel. We apologize that the food and facilities were not up to your standard, please do feel free to reach out to us should you like to expand on these remarks in order for us to take necessary corrective measures, as your feedback is incredibly valuable to us. Kind Regards, The Palm River Team
Dear Saeed, Greetings from The Palm River Hotel. Thank you for choosing to stay with us during your trip to Victoria Falls and for taking the time to share your feedback with us. We are glad to read that you enjoyed the location and quietne… Show more
Reviewed: 5 May 2024 · Stayed in April 2024
Verified reviewReviewed: 31 March 2024 · Stayed in January 2024
Verified reviewReviewed: 23 February 2024 · Stayed in February 2024
Verified reviewThe fact that when my clients, AN EX PRESIDENT, was to check in the property told them they couldn't due to the fact that nothing was paid !!!!!!!! and they had no deal with Bookings.com.. how I am suppose to make an immediate transfer from SA to ZIM on a Sunday night ?????????
Dear Allan Thank you for choosing to host your guests here at the Palm River Hotel. We sincerely apologize for the inconvenience that you encountered during check-in. It is the arrangement that exists with the booking platform and us to collect payment at check-in. We were also not aware of your guests details when the booking came to us. We however hosted him for lunch and ensured we gave him the status that is befitting for a former President. We hope you can give us another opportunity to host you and your high-profile guests. Regards Themba Ncube Deputy General Manager
Dear Allan Thank you for choosing to host your guests here at the Palm River Hotel. We sincerely apologize for the inconvenience that you encountered during check-in. It is the arrangement that exists with the booking platform and us to co… Show more
Reviewed: 27 January 2024 · Stayed in January 2024
Verified reviewReviewed: 2 October 2023 · Stayed in September 2023
Verified reviewBeautiful setting, nice food, lovely swimming pool and gardens.
N/A
Reviewed: 14 September 2023 · Stayed in September 2023
Verified reviewReviewed: 24 July 2023 · Stayed in July 2023
Verified reviewReviewed: 6 May 2023 · Stayed in May 2023
Verified reviewReviewed: 1 April 2023 · Stayed in March 2023
Verified reviewBreakfast was amazing!
Reviewed: 7 January 2023 · Stayed in January 2023
Verified reviewReviewed: 29 December 2022 · Stayed in December 2022
Verified reviewthe property is very modern and on excellent location with beautiful views. extremely comfortable rooms
there was nothing not to like about the property
Reviewed: 18 September 2022 · Stayed in September 2022
Verified reviewproperty is gorgeous, food amazing, staff is incredible
nothing