- Co-ordination of breakfast can improve. On two of the days we needed to ask someone to take our order. - The one night we had dinner at the hotel, we were ushered to a table in a poor position, yet there were plenty tables open (even though we had mentioned we were going to have dinner there).. Only once Marc came to serve us was our evening saved.

- The receptionist upon arrival was great. - They have some of the best waiters (Marc was amazing - kind and very attentive person)

Stayed in August 2025

My linen was not changed in 3 nights that l stayed

The food and the staff were good ,

Stayed in July 2025

The only thing we did not like was that 2 ducks spent most of their time in the pool, which we did not find very inviting.

We choose this hotel because of its setting within a beautiful park-like garden. It is very tastefully decorated and lies in a quiet neighbourhood. The property seems very well managed and maintained; the staff are certainly a big plus of this hotel - they are extremely professional, friendly and efficient. The room was fine as was the food. Pioneers is certainly a good choice when visiting Vic Falls.

Stayed in June 2025

Everything was perfect. Amenities, decor, rooms and all tasty meals served on patios with views on the luscious garden that stole my heart! How ever, the trump card of Pioneers is the well trained, efficient staff who carry you on their hands from the moment you arrive. They make feel special and will attend to you with their friendly smiles at all times. Thank you all for making our stay special. We will definately make Pioneers our first choice when ever we vist the majestic waterfall and the mighty Zambezi river again. Marlene from NAMIBIA

Stayed in April 2025

The staff are amazing. They can organize activities, taxis and even a soapdish you forgot to buy at the markets!

Stayed in March 2025

I felt the pools were a little dirty but it could have been just the cloudy appearance. Otherwise all was great

The staff was welcoming, helpful, and mostly knowledgeable. The restaurant was great. The bartender was terrific and servers were generally good. Food was delicious

Stayed in September 2024

I was satisfied

The staff were helpful and professional. The breakfast was good. The ambiance and vibe of the place was peaceful and relaxing The staff from reception, restaurant, garden and cleaners were courteous Thank you to everyone for making it a pleasant stay

Stayed in September 2024

There is no minibar in the rooms to cool your drinks.

Very nice aerial with big garden, two pools, bar/restaurant, spa (expensive). It's possible to book tours directly from the hotel.

Stayed in August 2024

Nothing, it was all perfect

Fabulous place, beautiful rooms and grounds, fantastic friendly helpful staff, amazing breakfast. They also have a great taxi company they use which makes getting around very easy.

Stayed in July 2024

that i couldnt extend my stay , place ever fully booked!

above & beyond

Stayed in May 2024

I liked the facilities, food was good and the staff were pleasant and accommodating.

Stayed in May 2024

Truthfully i have absolutely no complaints

The breakfast was very hearty and served in a clean child friendly environment. My husband and i enjoyed the "home made chilli" and would have loved to buy it in bulk :-) The linen was fresh & clean. Location perfect and secure, and since we were travelling with our 2 "energetic kids" it allowed us to relax.

Stayed in May 2024

Small thing but guests were not always mindful of closeness of rooms to each other. They could be reminded it’s a quiet peaceful lodge.

Food was very good. Staff service and friendliness was amazing. A really nice enjoyable stay.

Stayed in May 2024

Beautiful property and wonderful facilities. Staff was excellent.

Stayed in April 2024

I did have an issue with noisy AC that was remained unresolved. In the end, I had to live with just the fan.

The ostrich carpaccio, the warthog sausage and kudu. All the meals were lovely and beuatifully presented. The (South African) beer on draught was excellent too.

Stayed in March 2024

Sitting chairs next to the rooms would be nice

The garden.. The staff made feel they know me personally. Very clean place. Check in was excellent

Stayed in January 2024

Beautiful gardens, very comfortable beds, good food and staff are excellent !

Stayed in January 2024

The breakfasts were delicious, served out on the spacious veranda

Stayed in December 2023

I absolutely loved staying at Pioneers. The whole scenery at Pioneers is breathtaking and refreshing! I loved having my breakfast and dinner whilst I viewed a well maintained garden, the restaurant is perfectly situated! Keep up the good work Pioneer!!!!!

I enjoyed the English breakfast. The pork and beef sausages were delicious.

Stayed in December 2023

N/a

The continuing to go above and beyond staff are great they were just amazing we from America and were just treated so well we were a group of 8 women and it’s been fantastic

Stayed in December 2023

N/a

Everything the staff are friendly known some of them for a long time - good all around

Stayed in December 2023

Everything was superb! Staff friendly and helpful, rooms and gardens immaculate, food excellent!

Stayed in November 2023

Expensive. But so is all of VF

Staff and property

Stayed in September 2023

nothing except tea time was early and we were usually out touring during the time

The veranda was a wonderful setting for the delicious breakfast.

Stayed in August 2023