The only thing I would have liked better was if the hotel gift shop were to sell a book about the history of the hotel, with historical photographs in it. I definitely would have purchased one, even though I rarely buy books these days. I did take lots of pictures of the pictures in the hallways. Loved the old newspaper cartoons about the British that line the hallway near the dining room! By the way, this webpage is not working properly. I could only make a couple of answers "stick." The others never would. Of course I gave all questions the top rating.

Everything was beyond our wildest expectations, from the view, to the beauty of the grounds, to the quality of the recent renovations, to the historical significance of the place, to the friendliness and helpfulness of the staff, to the variety and exquisiteness of the afternoon tea, the meals and the dinner show--just everything. We would go back in a heartbeat, if we could afford it. We splurged on one night and felt we got our money's worth, and much more.

Stayed in August 2025

This is an iconic hotel which is extremely well run and maintained. The team are really friendly and professional. Highly recommend.

Stayed in August 2025

There was no slippers im the room.

Breakfast was delicious. The staff sad great. The room was spacious and confortable.

Stayed in August 2025

Would not rate it as a 5* property.

The authentic atmosphere

Stayed in July 2025

Location. Beautiful hotel Helpful staff

Stayed in July 2025

Nothing, it was a perfect stay.

My husband keeps talking about this hotel out of the 20 we stayed at on our trip. The historical Out of Africa style, the view of the mist from the falls, the wonderful terrace restaurant for excellent cuisine & wines, our super comfy room with all the amenities, the kind & gracious staff, the location walkable to everything. We both loved it. Highly recommend.

Stayed in July 2025

Breakfast was fabulous. facilities good, staff are the highlight of the hotel with its iconic position

Stayed in July 2025

Absolutely nothing.

From the moment we set foot on the property we were treated as VIPs. What an absolute treat.

Stayed in July 2025

I thought the food could have been better. I did not think it was 5 star.

The property is beautiful and the staff incredibly friendly and helpful.

Stayed in June 2025

Some poor service on the terrace was disappointing. The bar area could be so much better. The current furniture layout has no imagination.

An early 1900's built classic colonial Edwardian hotel. Graceful and most spacious with fabulous views of the railway bridge gorge. The rooms have been well modernised thankfully, and are nicely appointed and a good size as expected for a hotel of this era. Breakfast area is lovely.

Stayed in June 2025

Bed very soft needs replacing

Location & service

Stayed in June 2025

Upon checking in the room had spider and spider web in shower. Shower drain was extremely slow. Ant colony with crawling ants along the base of the bed(along the wall). Housekeeping responded quickly and thoroughly once the issues were brought to their attention.

Excellent food and excellent location and exceptionally pleasant, attractive and professional staff.

Stayed in May 2025

Food was not good especially for cost of hotel. Breakfast all the food out was not covered and flies all over so not safe to eat.

Stunning historical building

Stayed in May 2025

However, the buffet was expensive. Secondly, the restaurant was very far from the room.

Breakfast was very good. Location excellent. Generally all good.

Stayed in May 2025

Expensive for us living in Africa.

Friendly staff, excellent location, great hotel, and we loved the artwork and photos in hotel, as well as the old maps-rich in history.

Stayed in May 2025

Nothing

The heritage The location The staff Entertainment Customer service Best 5 star we’ve stayed at internationally

Stayed in March 2025

Nothing

Gorgeous Historic Hotel near Victoria Falls Beautiful room, charming and very attentive staff. Would love to return. Beautiful property and swimming pool. Lovely restaurants, delicious food.

Stayed in April 2025

The room price is far to much

Everything was amazing except the room price. Strangely the restaurant and drinks were amongst the cheapest in Victoria Falls. Having lunch overlooking the bridge is awesome.

Stayed in April 2025

Nothing to dislike

What an experience. The grand hotel was absolutely fabulous. Beautiful building. The staff very friendly and attentive. Organising activities was very easy and all went well. Highly recommend staying here

Stayed in March 2025

The service provided was amazing. When you arrive, you are met by a staff member who helps with any outings / excursions. They explain all the facilities at the hotel so you know where to go.

Stayed in March 2025

There were too many wild monkeys at the yard and even mear the walkway, which we found too threatened. I suggest to avoid them to enter the premises of the hotel more strictly, otherwise the guests would feel uncomfortable and insecure.

The historic atmosphere and excellent service by the staff. Every details in the hotel including the room, hall and sitting area was perfectly designed and maintained at its best. The afternoon tea was exceptional.

Stayed in January 2025

Nothing

Breakfast was exceptional - everything possible was on offer. Property itself is simply charming and worth spending time wandering around looking at history.

Stayed in December 2024

The location is excellent, the staff is A1 and the facilities are exceptional 👏. This was our second stay at the fabulous Victoria Falls Hotel, Zimbabwe and we enjoyed ourselves thoroughly. The hotel upgraded our room at no cost as repeat guests and on top of that, we had a complimentary bottle of wine accompanied by complimentary massage... What other pampering could one ask for?

Stayed in November 2024

fantastic crew , venue , food and view

Stayed in September 2024