From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that hotel policy requires Muslim couples checking in to produce a marriage certificate upon arrival at the hotel. Kindly contact the hotel's front desk for further information.

Please note that the hotel reserves the right to pre-authorise credit cards upon booking confirmation.

Debit cards cannot be used to secure booking.

Please note that guests are kindly requested to check in before 16:00. The booking will be released otherwise.

A refundable deposit for incidental charges will be collected upon check-in.

Guests are entitled to free bicycle usage per stay. The bicycle and the car parking space reservation is not available as it is based on a first come first serve basis.

Please note that with effect from 1 June 2014, all bookings will be subjected to a MYR 2 Heritage Tax per room per day.

請提前告知Chulia Heritage Hotel您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

入住時須支付 MYR 100 損壞押金。 此筆費用將以現金支付。 您辦理退房時將獲得退費。 住宿檢查確認後會以現金全額退還押金。