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Situated in Rostov on Don, 3.3 km from Rostov Main Bus Station, Customs House Hotel & SPA features accommodation with a garden, free private parking, a terrace and a restaurant. The property is located 3.4 km from Rostov Main Railway Station, 4.6 km from Rostov Arena and 3.5 km from Rostov Academic Drama Theatre. The accommodation provides a 24-hour front desk, airport transfers, luggage storage space and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a fridge, a safety deposit box, a flat-screen TV and a private bathroom with a bath. At Customs House Hotel & SPA rooms are equipped with bed linen and towels. The accommodation offers 4-star accommodation with a sauna, hammam and spa centre. Rostov Bus Station - Local Destinations is 3.9 km from Customs House Hotel & SPA, while Olimp-2 Stadium is 4.2 km from the property. The nearest airport is Platov International Airport, 41 km from the hotel.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
9.2
Cleanliness
9.5
Comfort
9.3
Value for money
9.0
Location
8.9
Free WiFi
8.1
High score for Rostov on Don
Select topics to read reviews:

See what guests loved the most:

  • Yulia
    Russia Russia
    Мне очень понравилось пребывание в этом отеле. Отель новый, аккуратный, стоит не на дороге. Прекрасная спа-зона, особенно если это индивидуальное посещение. Чистые белоснежные полотенца, халаты, тапочки, косметические принадлежности. Очень...
  • А
    Александр
    Russia Russia
    Хороший завтрак. Бассейн и сауна включены в стоимость
  • Anastasia
    Russia Russia
    Спа (бассейн с гидромассажем, хаммам, сауна) входят в стоимость проживания, только нужно заранее бронировать время. в спа будете только вы, никаких других постояльцев. теплый подземный паркинг также бесплатно по просьбе на ресепшн. Очень...

Hotel surroundings

Restaurants
1 restaurant on site

  • Terrace 180
    • Cuisine
      Russian • European
    • Open for
      Breakfast • Lunch • Dinner

Facilities of Customs House Hotel & SPA
Great facilities! Review score, 9.2

Most popular facilities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Spa and wellness centre
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
Bathroom
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Terrace
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/marble floor
  • Heating
  • Private entrance
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Accessibility
  • Visual aids: Tactile signs
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by stairs only
Indoor swimming pool
  • All ages welcome
Wellness
  • Fitness/spa locker rooms
  • Steam room
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Hammam
  • Spa and wellness centre
  • Sauna
Languages spoken
  • English
  • Russian

House rules

Customs House Hotel & SPA takes special requests - add in the next step!

Check-in

From 14:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 5 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Customs House Hotel & SPA accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Customs House Hotel & SPA

  • Customs House Hotel & SPA is 1 miles from the centre of Rostov on Don. All distances are measured in straight lines. Actual travel distances may vary.

  • Customs House Hotel & SPA has 1 restaurant:

    • Terrace 180

  • Yes, Customs House Hotel & SPA is popular with guests booking family stays.

  • The prices at Customs House Hotel & SPA may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Customs House Hotel & SPA include:

    • Double
    • Suite
    • Twin

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Customs House Hotel & SPA offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Sauna
    • Hammam
    • Facial treatments
    • Fitness/spa locker rooms
    • Steam room
    • Beauty Services
    • Waxing services
    • Swimming Pool

  • Check-in at Customs House Hotel & SPA is from 14:00, and check-out is until 12:00.