81 Surf Parade, Broadbeach, 4218 Gold Coast, Australia
#79 of 121 hotels in Gold Coast
Guests' ChoiceBased on 752 hotel reviews
7.7Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.7
Value for money
6.9
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End of dialog contentReviewed: 9 May 2024
Dennis
Australiashower glass screen had dried water rinse marks. Did not feel cleaned.
breakfast $45 per person was poor value.
Stayed in May 2024
Reviewed: 5 May 2024
Amy
AustraliaParking was pretty hard to get but staff went out of their way to find some for us, the pool was pretty cold
The buffet was pretty great, the location is amazing close to heaps of restaurants and public transport. The spa was great
Stayed in April 2024
Reviewed: 30 April 2024
Saba
AustraliaNo complimentary water in the room
Location, pool
Stayed in April 2024
Reviewed: 29 April 2024
Ruth
Australiathe bed and pillows, having free wi-fi
clean and tidy facilities, friendly staff
Stayed in April 2024
Reviewed: 7 April 2024
Stephen
AustraliaUnfortunately the bed linen was dirty and we had to ask for this to be fixed. Not something I would expect to find in a 5 star hotel.
Great location. Good breakfast included.
Stayed in March 2024
Reviewed: 20 March 2024
Marlene
AustraliaHotel is getting old and needs a renovation.
Breakfast, Pool and Location are best.
Stayed in January 2024
Reviewed: 4 March 2024
Laura
AustraliaExpensive
Central location & clean
Stayed in January 2024
Reviewed: 29 February 2024
Dawn
AustraliaKing size bed springs in base very worn and noisy Lounge chair in room, the underside of the seat torn & hanging down Drapes in room aged in need of replacement Very young room service cleaner did a good cleaning job, but needs English speaking lessons as communication with her was very difficult
Front of office staff and restaurant well trained,courteous and gave excellent service Food very well prepared and served Loved the view
Stayed in February 2024
Reviewed: 26 February 2024
Greg
AustraliaPay for car parking.
Stayed in February 2024
Reviewed: 26 February 2024
Toni
AustraliaAir con or a fan, and microwave would've been good.
Room was amazing, bed was so comfortable, view was fantastic
Stayed in February 2024
Reviewed: 24 February 2024
Joanne
AustraliaExcellent swimming pool Great breakfast
Stayed in December 2023
Reviewed: 21 February 2024
Josephine
AustraliaNot the most comfortable bed or pillows.
Stayed in February 2024
Reviewed: 11 February 2024
Beer
AustraliaIt’s looking a bit tired and could do with a revamp
Close to things
Stayed in February 2024
Reviewed: 7 February 2024
Louise
AustraliaNo minibar Was told limited options for late room service dinner
Location Food Size of room Clean
Stayed in February 2024
Reviewed: 6 February 2024
Anne
United KingdomThe pool at one end was really dirty. Unacceptable really as round the top of the water had oil/grease. I noticed it for a few days. It needs cleaning far more regularly. My room had a fuse blow.
Stayed in February 2024
Reviewed: 5 February 2024
Courtney
AustraliaI think the tennis court, and gym needs to be modernised
Location, clean rooms and facilities
Stayed in January 2024
Reviewed: 20 January 2024
Chris
AustraliaThe lifts were extremely slow, it looked like a few were shut off despite being a busy weekend. The place is feeling a little dated - asking $25/day for wi-fi and no access to Netflix etc which are standard inclusions in most places these days.
The location is excellent, easy access to the beach and restaurants. The room was comfortable enough, decent size and good amenities. The pool area was a highlight.
Stayed in January 2024
Reviewed: 19 January 2024
Rose
Australiabathroom
Great location, rooms could do with a update especially the bathrooms.
Stayed in January 2024
Reviewed: 18 January 2024
Kathy
AustraliaBut high in price
Service great
Stayed in January 2024
Reviewed: 15 January 2024
Sophia
AustraliaThe pillows were too soft for a side sleeper. I put a towel under to support my neck
Fantastic pool area and hotel in great location
Stayed in January 2024
Reviewed: 12 January 2024
Mitzi
AustraliaMould smell in the room Facilities are old and they look tired Pool area also required a lot of maintenance to be at Sofitel standard
Staff, meals
Stayed in January 2024
Reviewed: 12 January 2024
Sasha
AustraliaHotel isn't up to the standard of other Sofitel hotels it looks old and tired the entrance, foyer and the rooms. Room was clean and tidy but the bathrooms look like they haven't been cleaned properly for years as there was dust build up and mould.
The location, room size and views were all great couldn't fault.
Stayed in January 2024
Reviewed: 6 January 2024
Yasemin
AustraliaI thought the breakfast facility service was good. I believe a lot of maintenance is required example stand on level three and look down to reception, i think you will agree self explanantory.
Location was excellent property has aged and needs updating and some areas cleaning. I do not believe this establishment warrants the price charged and in my opinion is a 3.5 star hotel. Enjoyable overall but room for improvement.
Stayed in January 2024
Reviewed: 2 January 2024
Chris
AustraliaCheck in was slow
Locatiln
Stayed in January 2024
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