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Reviews of Hotello

Площад „Лъвов мост“ 2, 1202 Sofia, Bulgaria

#182 of 186 hotels in Sofia

Guests' Choice

Review score

Based on 252 hotel reviews

5.5

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.9

  • Location

    8.2

  • Facilities

    5.5

  • Staff

    6.7

  • Value for money

    6.5

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 11 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    cleanesets((((

    location is very good

    Stayed in April 2024

  • Reviewed: 4 April 2024

    6.0
    Good location, bad amenities
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was filthy, no cold water was running out of the sink, the bathroom window was broken, no staff was seen around, no more papel towel throughout our stay and overall the building was about to fall apart

    The location was great and some amenities were included

    Stayed in March 2024

  • Reviewed: 14 March 2024

    6.0
    Good value for money
    • Business trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 1 night

    Migrants nearby.

    Good value for money. Near center of Sofia.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 31 nights
    • Submitted via mobile

    No kettle so can't make noodles, this is especially bad with the food quality from the super markets majority of days for lunch, i eat nutella and bread, cereal and takeaways. A kettle would be good. I don't hear any pipes from other rooms using water the only instance is when they use it for tap but, never for shower same for my room.

    The bed does not have bad spring, it's not like a mat or a cushioned bench it's better, decent bed. Has decent WiFi and only been of twice for half a day in the 31 nights i was there, the download speed at daytime is decent. The door has got a new hindge, which is nice probably insurance covers it. There is a table and place to put items. It is a good price at £13 a night put the price gets a hike when people only stay 10 or 20 days.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean and bad smell in the corridors and at the reception, doors to rooms with unsafe locks, leaving documents and personal belongings is unsafe in our opinion, the bathroom is not heated in winter and requires renovation, it is unpleasant to take a shower, room requires renovation as well, there is no refrigerator, electric kettle and hairdryer .

    Location good for bus and railway stations.

    Stayed in February 2024

  • Reviewed: 3 January 2024

    6.0
    if youre out and about most of the time this place saves you a lot of money.
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Not very clean, the bathroom was quite bad (not clean, no hot water at night, bad smell, no sandals for shower) , no mini fridge, no hairdryer, very thin walls.

    good value for money. you get what you paid for.

    Stayed in January 2024

  • Reviewed: 26 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pretty old but clean

    Location is perfect - proximity to the centre and the centra train/bus station.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is only 9am-11am,which id too restrictive for anyone travelling.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The place has not been renovated. There were cockroaches! Please deal with this issue!

    Great price for perfect Location

    Stayed in September 2023

  • Reviewed: 26 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    The hotel is not clean. It is old hotel with a little facilitties. The toalet are old and dirty.

    The location is good, near the center.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    6.0
    Nice stay with a good location and great view, nothing too fancy, more than worth the price.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Loud door. The shower didn’t drain properly

    The man who checked us in was great. We arrived early and the room was already ready by chance so he let us check in.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    5.0
    Stay away
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Front door was very noisy, waking us up whenever someone went through.dirty mattress.room needs updating.light bulbs need fitting.

    Location was great.plenty of places to eat nearby.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There were bugs in the room and the light wasn’t working properly it was very very dim close to none.

    The location was good

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The bathroom, because of the leakages.

    The location and the staff.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Bed worn out, walls dirty.

    Location, you can walk to many interesting sites. Good internet.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    6.0
    Very central and close to Metro system
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Nothing to dd to this.

    Location was ideal.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    5.0
    Property needs to be updated
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very old Mattress needs to be replaced. You can feel the coils of metal when you sleep Dirty, very dirty. Property needs to be updated No elevator

    Good location, 15 min walk to center, transit directly outside

    Stayed in August 2023

  • Reviewed: 31 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    It is really not worth nearly 30eur per night. More accurate will be 15-18 per night. I changed the room as the first looks terrible - worn floor with holes, stains on the walls, peeling off wallpapers - but have to admit, it was really clean. The second room was better, with no stains and compact floor. Room doors frame looked like it were broken out few times Not nice part of the city, but cheap. But not worth the money. Photos are from my first room

    Close to city center, clean

    Stayed in August 2023

  • Reviewed: 27 August 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator.

    Location. Right on the lion bridge. Metro station / Public transport very convenient

    Stayed in June 2023

  • Reviewed: 26 August 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The property needs to be completely revamped. The Beds are super old and you can feel the coils.. that being said I slept strangely well here 🤣 No elevator I think the building just needs to be updated as well with the furnishings.

    Great location, Friendly Staff, Easy to check in and out

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Smell in bathroom

    Location

    Stayed in August 2023

  • Reviewed: 15 August 2023

    6.0
    Nice stay for value
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It is not the cleanest, “newest”, freshest place but was aware after reading other reviews so expected. It is what you get for the nice low price. Showers could have curtains because the whole bathroom got wet but it is manageable

    The place has a very nice location, the staff is helpful and friendly and it is easy to get in contact with then if there is any problem.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    6.0
    Central hotel
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The location is perfekt. Near the city center.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    7.0
    A good deal in a great location
    • Leisure trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 2 nights

    My booking said breakfast was included, but really breakfast is 4 leva (that's really cheap, but not free). The smell in the bathroom was offputting, and previous guests have noted it, so it's diappointing that it hasn't been addressed. But it wasn't really a factor utlimately, because I was able to mitigate it by covering the drain and keeping the door closed with the fan running.

    The location is great, only 1 minute by foot from Lavov Most train station, which is quite central. The area is touristy, with lots of attractions in Sofia within easy walking distance. However, at night, the area quiets down a lot: most of the businesses are closed by 9 or 10, and it starts to feel a bit uncomfortable. I guess that's what Sofia is like. My room was comfortable, with a towel provided. The smell in the bathroom was really terrible; there's a problem with sewer gas coming up from the shower drain, so I covered the drain with the garbage can and left the bathroom fan running constantly. I was very happy with the price I paid, mostly because the location was great, the WiFi was fast and free, check-in was easy, THE AIR CONDITIONING WORKS, and the room was clean.

    Stayed in August 2023

Showing 1 – 25

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