Av Dona Ana Costa, 473, Santos, CEP 11060003, Brazil
#10 of 28 hotels in Santos
Guests' ChoiceBased on 118 hotel reviews
8.2Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
8.2
Staff
8.5
Value for money
7.4
Free WiFi
7.7
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End of dialog contentReviewed: 29 April 2024
Nathan
BrazilThe elevators are very slow. On the day we stayed, two out of three elevators were working and they took a long time to arrive. Furthermore, check-in took around 20 minutes.
The breakfast was good with different options, from fruits to breads. The room wasn't so clean but nothing that could make our experience bad.
Stayed in April 2024
Reviewed: 29 April 2024
Geoffrey
France- noise in toilette in room 1802 due to a leak of water - no shampoo and conditionner in shower - one hanger broken. - the room of the restaurant is not wonderful. no more natural light.
Good location good parking fitness center
Stayed in April 2024
Reviewed: 26 March 2024
Lena
BrazilNice room, good shower, liked the breakfast, location and minibar selection
Stayed in March 2024
Reviewed: 18 March 2024
John
United StatesWe had to move from the first room we received because there was a a 4-square-foot size piece of plaster broken off from the ceiling. When we went to dinner that evening, we ordered a la carte, and it took nearly 40 minutes for our food to arrive. I went to the bar on the top floor the second night we were there, and there was no bartender. Two other staff members came in and said they would get the bartender who arrived about 10 minutes later.
We've stayed here three times before, and although we like the location and the overall amenities (pool, bar, restaurant), the quality of service has diminished with each visit to the point that we will likely seek other accommodations the next time we come to Santos.
Stayed in March 2024
Reviewed: 3 February 2024
Alex
RomaniaThe price very high comparing with the quality provided. Inside the room was only one towel.
Good Location, Good breakfast, nice view!
Stayed in January 2024
Reviewed: 15 September 2023
Kingu
TanzaniaPlace is quiet, about 10 minutes walk to the beach
Stayed in September 2023
Reviewed: 27 July 2023
Stephen
United KingdomI feel I was always rushed to leave breakfast. The staff were nice, but often would take cutlery whilst I was eating, or take drinks whilst I was drinking. I think the intention was for staff to be attentive, but it felt like they wanted me to leave. I don't think it's the staff's fault, but when the hotel isn't busy, watching on every glass being put down feels too much. It felt uncomfortable. But the staff were just trying to be nice, I think?
I was here for work, and worked in the evenings in the bar most nights for the week I stayed. Guilherme who works in the bar was fantastic. He was always very friendly and helpful, and made great cocktails. He made my stay so much better. Please let him know, I said thank you! The bar has such great views of the city, and the location is great.
Stayed in July 2023
Reviewed: 19 July 2023
Marie
PhilippinesWifi is not stable. There are no staff that can understand English in restaurant at night. Hence, some of the nights, our orders came differently as communicated.
Breakfast is okay, though, for long stay, you get bored as it is the same all days. Location is great.
Stayed in July 2023
Reviewed: 14 June 2023
Maria
IrelandThe amount of personal information asked at the reception on the check in! Maybe its a Brazil thing but made me really uncomfortable.
Amazing breakfast. The bathroom was really cool with the glass walls and all. Everything was well cleaned. Amazing beds, very comfy.
Stayed in March 2023
Reviewed: 13 June 2023
Andrea
United KingdomThe pool didn’t look very good when we went up to view it. There was some maintenance being done, so although the pool was still open for use, we decided to give it a miss.
The hotel is located in a prime location, close to shops, restaurants and the beach. We were greeted at the reception by the lovely Tiago, who was really polite and always made us feel welcome with a smile whenever we entered the hotel during our 5 days in Santos. Our seaview room on the 30th floor was very spacious, and had the most amazing shower, a Nespresso coffee machine and stunning views of the sea and the city. The buffet breakfast was very good, with a variety of cooked breakfast, continental breakfast, an arrays of fruits, cold meats and cheeses. The room service meal was also very tasty. Overall, a great hotel offering everything you need for a pleasant stay in the heart of Santos.
Stayed in June 2023
Reviewed: 26 May 2023
Aleksei
GermanyPersonal, room
Stayed in May 2023
Reviewed: 12 May 2023
Phyllis
United Kingdomnot much choice to eat in restaurant for evening meal
lovely hotel nice rooms clean lovely breakfast
Stayed in April 2023
Reviewed: 27 April 2023
Karen
United Kingdomgood location. nice breakfast. room size was good and comfortable.
Stayed in March 2023
Reviewed: 26 December 2022
Paulo
Brazillocal do café
localização do hotel
Stayed in December 2022
Reviewed: 24 October 2022
Lucas
BrazilBooking does not include breakfast in my stardust’s reservation preferences
location
Stayed in October 2022
Reviewed: 3 September 2022
Camilademelo
BrazilI liked the bedroom size, ilumination and it's facilities. Great staff! I should go back...
Stayed in September 2022
Reviewed: 29 August 2022
Wonkyung
South KoreaSome smells at the restroom and sofa-bed was not made for 4 people
The place is very good to go everywhere.
Stayed in August 2022
Reviewed: 19 July 2022
Rory
Brazilno problems
clean, modern, comfortable
Stayed in July 2022
Reviewed: 5 April 2022
Alexandra
PortugalEverything! 🙂
Stayed in March 2022
Reviewed: 22 February 2022
Michael
United KingdomAppeared to be a noise from the water supply to the WC as though a pressure pump was stopping and starting every couple of minutes
location and size of room
Stayed in February 2022
Reviewed: 17 January 2022
Thomaz
BrazilThe bar and pool are is was not well taken care of. Old chairs, broken furniture, dusty windows
Room was nice, very clean and with a great view. Also, the staff were very thoughtful and kind
Stayed in January 2022
Reviewed: 23 November 2021
Ana
LuxembourgThe bed was small, the windows didn't isolate the noise from the street and at the end, the receptionist was asking me if I had consumed something from the mini fridge, which I didn't, but there was stuff missing.
The bathroom was modern, with an excellent shower. Breakfast was really good and the staff was very friendly.
Stayed in November 2021
Reviewed: 20 August 2021
Robert
NetherlandsCoffee machine at breakfast didn't work. There was only normal coffee available. In the room there is a water cooker but no coffee or tea. No pen to write in the room. For the price of this hotel and the breakfast I think this could be improved.
Beautiful room. Comfortable bed. Lovely hot shower. Super clean room.
Stayed in August 2021
Reviewed: 12 June 2021
Alberto
Braziladditional bed, in fact was the sofa, uncomfortable to sleep. I prefered to have my daughter sleeping with us at the main bed.
Room Lay out very nice, better than average breakfast. Nice view from the city from roof top (pool) area
Stayed in June 2021
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