funcionários super atenciosos

Stayed in December 2022

First of all, in swimming pool many people has been enjoy with variois fried food... for exemplo, pizza, french fries, chocolate etc.. it would be dirty in pool... and in the hotel room, has a ants.

It is best for meal. don't worry about breakfast, lunch, dinner. all of them inclued.

Stayed in September 2022

estrutura do hotel

all inclusive

Stayed in August 2022

breakfast dining room. much to noisy. too many people in a relatively small rolm

location

Stayed in August 2022

Da demora no check in

Do All inclusive

Stayed in July 2022

Didn't know about the possibility to stay for lunch of day of check out until we were checking out and already made alternative plans.

Great location. Variety of food and availability was perfect. Room exceeded my expectations.

Stayed in November 2021

The hotel reception was busy and confused.

A wide variety of beers and drinks.

Stayed in July 2021

Not enough Covid protocol during stay at restaurants, such as entrance limitation, mask usage control, disposal mask for usage if needed and also lack of kids menu at restaurants.

Very Good cleanance, hotel structure, adult food, options to play with kids and drink options.

Stayed in July 2021

Maybe some more trashbins in the poolarea can be useful in these times with plastic gloves etc.

A great hotel that offered that extra touch to our vacation. Both kids and adults loved the stay.

Stayed in June 2021

Facilities are very basic, doesn’t look like 5 star but rather 4 star resort As hotels are built very close to the beach in this area, beach disappears during high tides and is only usable during low tide for about 4 hours a day There are many pools, but none of them deep nor big enough to have a good swim

Staff was kind (although very few speaks English) Food was very good (especially in the Italian restaurant) Lot of nice activities for kids

Stayed in January 2024

It was VERY expensive for the quality of the property - I may not complain if we had paid 1/3 of the $800/night we paid for 2 adults and 2 children, but for the price I expected better. The property inside and out is pretty rundown and in disrepair. Often where repairs had been attempted, they are half-baked or hacked together. The first room were were assigned was a complete disaster - holes in the furniture upholstery, non working bathroom facet, loose handles on the door, non working lamps and outlets in the room, damaged and stained walls, broken molding and a ton of other 'details'. We asked for a new room and were given a another which was not quite so rundown, but still full of nonworking electrical outlets, USB charger outlets, lamps, a stopped up sink (from the first day), a broken toilet (which I had to fix myself), damaged moldings, walls and trims. Room service was hit and miss, sometimes they would come, sometimes by 5pm they still had not made up the room. Sometimes they came and instead of making the kids's bed, folded the sheets and left them on top of the bed leaving it to us to actually make the bed. Of the entire hotel staff, I came across 2 people at the front desk that could speak some English, and often there was no one at the front desk that could speak English or Spanish at all. If I didn't know Spanish which allowed for a somewhat muddled communication, it would have been quite rough making needs known and asking questions. While the pools are very big and a lot of fun for kids and adults, they were at times full of garbage from the bars, especially first thing in the morning we found beer cans, plastic cups, straws and straw papers floating around the water. The whole pool towel card system is just asinine. People don't follow the rules about not reserving poolside tables and chairs by leaving belongings on them, and no enforcement. The game room was full of broken games or games with missing pieces, e.g.

The pools and water games were great for the kids and adults alike. There is a section that is more geared to kids, and a section that is more for the adults. The food was amazing all around, the buffet was awesome and the restaurants were really good too. The staff was friendly and tried (not always succeeding unfortunately) to help resolve the issues. They had a good selection of beer, wine and mixed drinks a the poolside and inside bars.

Stayed in February 2023

Poor accessibility.

Excellent staff.

Stayed in January 2022

COVID guidelines not always enforced. Lots of people not using masks or gloves in restaurant. Little to no social distancing observered. Signs saying no personal music but guests were playing own music and not approached by staff.

Great service. Food was ok, not great but ok. Quantity over quality. WiFi worked well. Comfortable pool side.

Stayed in July 2021

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Stayed in December 2023

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Stayed in April 2023

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Stayed in December 2022

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Stayed in December 2022

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Stayed in August 2022

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Stayed in May 2022

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Stayed in May 2022

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Stayed in December 2021

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Stayed in June 2021

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Stayed in July 2021

There are no comments available for this review

Stayed in July 2021