Rua Guaiaó, 70 - Aparecida, Santos, CEP CEP 11035-260, Brazil
#3 of 29 hotels in Santos
Guests' ChoiceBased on 236 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.0
Facilities
9.3
Staff
9.1
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 24 July 2022
Karen
MalaysiaStaff were helpful when approached but not very pro-active. No assistance with luggage on arrival, for example. Given the price, I would expect more.
Spacious room; convenient location
Stayed in July 2022
Reviewed: 29 March 2022
Jean
BrazilThe pool had hair in it, there were dirty dishes and leftover food in the relaxing area/ spa/ pool and no staff came to serve anything or clean away the food. The restaurant Olagar service is poor… slow, we had to cancel 3 plates because it was too slow. One couvert was missing and arrived with the maincourse, the deserts after 25 mins still never arrived even though we asked 3 times so we canceled. The reception staff were not very friendly. At the checkout I was leaving and she shouted after me where were the room keys.. I had left them in the room… it was embarrasing and unprofessional. In general the staff are not up to the international level in terms of efficiency or courtesy that one would expect from a Sheraton
location, breakfast, bedroom, gym,
Stayed in March 2022
Reviewed: 2 February 2022
Felipe
BrazilThere isn’t a bellboy at the hotel. Some hotel staff weren’t kind or receptive as it used to be in a five stars hotel. Breakfast was served in two rooms. The first one full of people and the second more comfortable and quiet. The staff were forcing everyone to stay in a crowded one. At 9:30 am we choose a table in the end of the second room, and Staff insist us to move on another table saying they were preparing part of the room for the Lunch time… hey we are talking about a small room with something around 10 tables… And the breakfast ends 11:30 am. The breakfast was bad… bad service… no natural juice…
Room was very clean. The gym is great. The restaurant serves a great dinner and they have a very good service at dinner.
Stayed in January 2022
Reviewed: 27 January 2022
Maira
Switzerlandhotel staff was impolite and not customer oriented. the hotel provided a broken crib and no mattress to our kid. problem was solved only the day after and with the support of general manager. it was big nightmare additionally a forgotten pillow in the hotel room from my kid disappeared … disappointed with the quality of this Sheraton.
Stayed in December 2021
Reviewed: 31 December 2021
Marielli
Brazilno Help with luggage - no service lack of employee staff knowledge ( they didn’t do the checkin in the system) staff is really nice but things doesn’t work. room wasn’t ready at the check in time ( we had to wait for 2 hours extra .
structure staff are nice but lack of knowledge of system , process and etc
Stayed in December 2021
Reviewed: 26 December 2021
Lin
BrazilI would like to celebrate Christmas with my family. I didn’t receive any email that told me there was no restaurant open on the day. I would like to complain to the front desk but I don’t get an acceptable answer
Stayed in December 2021
Reviewed: 7 December 2021
Peter
United KingdomThe pool area hasn't been cleaned properly. The staff argued with me and kept interrupting me when I tried to talk to them .
We liked the swimming pool and the breakfast . The bed was comfortable too.
Stayed in December 2021
Reviewed: 7 October 2021
Benjamin
SwitzerlandSome things in the room were not in great condition like wobbly door handle and the bed mattress way too soft and we ended up having a bad night because of it.
The staff was really kind and efficient.
Stayed in October 2021
Reviewed: 21 July 2021
Elissa
BrazilCould have been cleaner, there seems to be a shortage of cleaning staff, the rooms weren't properly sanitized nor cleaned thoroughly.
The Executive Suite is spacious and has a nice tub.
Stayed in July 2021
Reviewed: 7 June 2021
Dante
BrazilA lot of noise (upper floor, furnitures moving late night), bathroom with bad smell, staff (short and not gentle)
Location, bed, internet is good, breakfast, pool (small but nice), gym
Stayed in June 2021
Reviewed: 23 August 2021
Anonymous
NetherlandsEverything was well organized and arranged. Sublime service
Stayed in August 2021
Reviewed: 13 August 2021
Anonymous
NetherlandsEverything was perfect.
Staff, Location, Room (that was spacious) and the heated pool on the 6th floor. My kids loved the fact there were 2 PlayStations. Just 5 minute walk from the beach and the Hotel can support you with towels.
Stayed in August 2021
Reviewed: 27 May 2024
Thomas
BrazilThere are no comments available for this review
Stayed in March 2024
Reviewed: 26 May 2024
Sidney
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 25 May 2024
Sidney
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 6 May 2024
Auri
BrazilThere are no comments available for this review
Stayed in February 2024
Reviewed: 6 May 2024
Adriana
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 17 April 2024
Miles
South AfricaThere are no comments available for this review
Stayed in April 2024
Reviewed: 14 April 2024
Lorna
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 13 April 2024
Coe
IrelandThere are no comments available for this review
Stayed in March 2024
Reviewed: 8 April 2024
Emerson
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 29 March 2024
Marcelo
ChileThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 March 2024
Carlos
BrazilThere are no comments available for this review
Stayed in February 2024
Reviewed: 23 March 2024
Rodrigo
BrazilThere are no comments available for this review
Stayed in March 2024
Reviewed: 23 February 2024
Sergio
BrazilThere are no comments available for this review
Stayed in January 2024
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